Primary Care, Special Guest Jamie Oledershaw of DealerRater, FTC Comments.

The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier

We have a special show for you today as we welcome special guest, Jamie Oldershaw, GM of Dealer Rater. We also talk about changes to primary care, as well as your closing window of opportunity to weigh in on the new FTC proposed rules for Dealers.

• How will the reputation of primary care services in the US change as a result of the well-known, new-entrants? This is a key question following CVS’s recent announcement of CVSs definitive agreement to acquire Signify Health in an all-cash deal valued at around $8 billion.
  • Signify uses proprietary technology and analytics to support doctors, nurse practitioners and physician assistants who make house calls to 2.5 million patients across all 50 states
  • Care providers spend an average of 2.5x more time with patients
  • Rivals Walgreens, Walmart, and Amazon are all making moves into the same space
• Today we welcome Jamie Oldershaw, GM at Dealer Rater and VP of Reputation Strategy at Cars
  • What is the overall sentiment you are seeing across dealer reviews on and off platform? Are there %s that you can share?
  • There are 4 days left in the FTC commenting period and we need to mobilize NOW. Currently 7,761 Here are the most recent:
  • Anon: We have too many forms as it is. My goal, always, is to make the purchase experience as easy and uncomplicated as possible for my customers. We are a franchise dealership in a small town and repeat customers are a large part of our business. More forms, and complicating the purchase process will simply make things worse for the customer. The customer's interests are protected by truth in lending, buyer's guides, privacy rights, credit disclosures, approval/declination letters, etc. Any issues seemingly addressed in the above regulation are already covered, established and in place.
  • Bibich Zabaleta: To the FTC.I am not anonymous! My Name is Bibich Z. I've been a car enthusiast before I could even drive! I owned enough vehicles that it has become a joke that I rotate vehicles every 4 months. I even started renting out vehicles on Turo which has had me visiting dealers even more regularly. Your proposed rules are !!!"DESPERATLY NEEDED"!!! in fact I would state that they are only a beginning! Saying that we need dealers to state the true price of a vehicle is mind boggling how have we let this go on for so long! The fact that NADA and dealers are trying to sabotage this proposal with "anonymous against" statements shows that this needs to be concrete and enforced by the FTC! thank you.
• LEAVE YOUR COMMENT HERE: Suggestions for comments:
  • Don’t be anonymous!
  • Talk about the great things dealers are doing. Give specifics.
  • Talk about the great overall reviews on Dealer Rater and other sites
  • Suggest amendment to the rules and not trashing them altogether
  • Get friends and family and customers to leave reviews of their great experience
    

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Hosts: Paul J Daly and Kyle Mountsier
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