We Got the Power, Should Service CSIs Die, Return to LIVE Apple Events

The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier

Holiday week means it’s already Wednesday as we give a power purview from across the spectrum of uses. We also talk about the unintended negative effects of service CSIs, as well as the return to Steve Jobs’ Theater for the latest Apple event in Cupertino, CA.

• It’s all about the power, here are four quick shots of relevant news about electricity
  • California experiences several temporary power outages in the SanFran Bay area as Gavin Newsom tells residents there were none. Operators ordered a Stage 3 Alert, the highest level before rolling blackouts, for residents to curb usage immediately. Residents reacted and they were able to avoid the major repercussion
  • Tesla is in development of a dry-coating technique for battery cells which are likely to reduce the cost of its Model Y’s 4860 battery back by $5500 or half. This would reduce the cost of the vehicle by almost 8%. This is an important step to reach their production goals of 30M teslas by 2030.
  • Just over a year after announcing a full lineup of BEV’s by 2025, Toyota has finalized plans to create its own battery. “Through this integrated development of vehicles and batteries, we aim to reduce the battery cost per vehicle by 50 percent compared to the Toyota bZ4X in the second half of the 2020s,” Toyota’s Chief Technology Officer Masahiko Maeda told automotive journalists
    • This follows Toyota’s recent announcement of a $2.5B investment in an N.C. plant and another $10+ billion by 2030
  • Save your crab shells, they could be a valuable source of energy for your next car
    
• Are Service CSI scoring practices actually hurting the overall customer experience? New research shows that turnover, high stress, and savvy consumer leveraging may be indicating time for an overhaul
  • In an annual survey conducted by consulting group, Ducker Carlisle of service advisers, manager and technicians surveys on behalf of auto manufacturers, CSI came up often among the 10,000 surveyed
  • Examples of employees getting notifications of poor surveys during work and off-time demotivates and adds stress. Often times, CSI scores can be the result of situations outside the individual’s control
  • Close tie to pay plans comes up often
  • One suggestion to help curb this is to lean on third party mystery shops
• Apple’s new product launch event is today at 10am PST and is likely to feature new phones, watches, software releases and surely some surprises
  • Marks Apple’s return to in-person events as RSVPs were sent out for spaces in Steve Jobs theaters
  • Apple rarely participates in large electronics shows like CES
  • Likely to release larger, extreme sports, Apple Watch, new iPhone 14, potentially new earbuds, and macs w the M2 chip

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Hosts: Paul J Daly and Kyle Mountsier
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