Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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The Digital Banking Podcast is powered by Tyfone. Tyfone is a dramastically better digital banking provider. Our appeal is unique, we collaborate closely with our customers and the banking ecosystem in an open approach coupled with a powerful user experience that helps “get things done”! On our podcast you will hear how digital banking plays a leading role for community minded financial institutions from the unique perspectives of our industry expert guests.
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Technically Legal is a legal tech podcast exploring how technology is transforming the legal landscape. Each episode features insightful interviews with legal innovators, tech pioneers, and forward-thinking educators who are leading this change. Our guests share their experiences and insights on how technology is reshaping legal operations, revolutionizing law firm practice, and driving the growth of innovative legal tech companies. We also explore the broader implication of technology on ev ...
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Everything we know about the media, marketing and advertising business is being completely upended thanks to technology and data. We're talking with some of the top industry leaders as they steer their companies through constant change.
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Voices of Dyslexia is a podcast hosted by Dr Laura Cassidy and the team at the Dyslexia Resource Center. We are a helping hand for parents, educators, and other community champions surrounding dyslexia. Together, we can break the cycle of stigma and take the mystery out of dyslexia.
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From ethics to advocacy, Health Calls brings together thought leaders from Catholic health care, academia, public policy, and other organizations to discuss timely topics related to the common good and creating a more just and healthy society. Hosted by Brian Reardon, Health Calls is the official podcast of the Catholic Health Association of the United States.
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Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).
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The NLN Nursing EDge Unscripted podcast, brought to you by the National League for Nursing Center for Innovation in Education Excellence, offers episodes on the how-to of innovation and transformation in nursing education. Each conversation embraces the power of innovation to move educators away from the mundane and mediocre to the interesting and exceptional.
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Are you ready to live a life with enough time, money, and energy? Have relationships and connections that delight you? Are you ready for the extraordinary life you know you’ve been missing? If so, then this is the place for you. I'm a best selling author, coach, consultant, and speaker who’s worked in technology for over two decades. I’m a leader in transforming people and organizations from operating in fear, obligation and guilt to running off joy, ease, and love. It’s time for Engineering ...
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State Secrets is a weekly interview podcast featuring Cipher Brief experts and national security leaders.
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Let’s Elevate Eldercare Together! Every great eldercare community has a unique story, and there are many paths toward providing high-quality, person-directed services and supports for older adults. That’s why we launched “Elevate Eldercare”: to bring together thought leaders, activists, and advocates in the field of aging services and give them a space where thoughtful discourse and diverse perspectives flow freely. Join Susan Ryan, Alex Spanko, and other GHP team members every Wednesday for ...
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Happiness Now (Be Happy Now) Using an integrative hypnosis approach, Happiness Now helps individuals transform their lives through changing unwanted habits, reducing stress and anxiety, achieving a better night's sleep, and by helping you create the life you desire. Tamara Small Board Certified Clinical Hypnotist From a very young age, Tamara knew she wanted to be a teacher and to help people. Tamara has been helping people make positive changes in their lives since 2003. For several years T ...
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Dr. Lisa Dieker, a professor at the University of Kansas in the Department of Special Education, and Dr. Rebecca Hines, a professor at the University of Central Florida in the College of Community Innovation and Education, have worked with schools and parents across the country. Dr. Dieker directs a center in the Achievement and Assessment Institute call Flexible Learning through Innovations in Technology in Education (FLITE) and Dr. Hines directs several doctoral grants and the teacher prep ...
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This is the Self-Storage Investing Podcast, where we share the knowledge and skills from the industry’s leading investors, developers, and operators to help you launch and grow your self-storage investing business. What made them a success? Built their wealth? What was their mindset and mentality as they entered the space and found room for business growth? Led by podcast host Scott Meyers, the original SELF-STORAGE EXPERT, we have a track record spanning two decades having successfully acqu ...
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The IQT Podcast explores and offers insight about rapidly evolving technology trends and their impact and contributions to national security. Subscribe to hear from IQT and other thought leaders across a variety of tech domains, including AI and machine learning, biotechnology, autonomous systems, and more. IQT identifies, adapts, and delivers technology solutions from commercial startups to support the national security missions of the U.S. and its allies. Learn more at www.iqt.org.
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1
583: Apple's Privacy Paradox & iPhone Lost At Sea
54:36
54:36
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54:36
This podcast episode explores various tech-related topics, including the limitations of CarPlay devices, Apple's privacy policies, and the challenges of finding a lost iPhone. The hosts discuss their experiences with a CarPlay after-market device, Tesla's lack of CarPlay support, and the impact of privacy prompts on user experience. They also provi…
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An Insider's Take On How YouTube Became A CTV Force
31:03
31:03
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31:03
Next in Media spoke with former Google executive Denis Crushell, CEO of Precise.TV, about the early days of YouTube's ads and programming strategy, and how the company is doing surging into TV while fighting off TikTok. Takeaways: • YouTube's Growth and Evolution: Denis discussed YouTube's transformation from a platform for user-generated content t…
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1
Your Self-Storage Investment is a Business… Not a Hobby
22:30
22:30
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22:30
Send us a text Are you treating your self-storage investment like a business or just a hobby? In this episode, Scott looks at the crucial mistakes new investors make, particularly the costly error of not treating their self-storage ventures as serious businesses. He outlines the fundamental steps necessary to ensure long-term success, including the…
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Unmasking False Hustle: Revolutionizing Customer Experience
30:10
30:10
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30:10
Send us a text Join me for an exciting episode where I take a deep dive into the heart of my latest book, False Hustle. Many contact centers and CX leaders are unknowingly sabotaging their own success by focusing on misguided efforts to appear productive. In this episode, I’ll be sharing insights on how to break the cycle of false hustle and transf…
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The Fusion of Physical and Digital Banking: Insights with Donovan Forrai
1:09:24
1:09:24
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1:09:24
In a recent episode of the Digital Banking Podcast, hosted by Josh DeTar, Donovan Forrai, Director of Sales at DBSI, shared insights on the evolving landscape of banking. Forrai emphasized the importance of small-town values and community engagement in financial services. Growing up in the Midwest, he learned early on the significance of losing as …
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1
From Corporate Exec to Homeboy Industries
45:53
45:53
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45:53
If you’ve never heard Homeboy Industries, you’re just a brief Google search away from discovering an incredible nonprofit that is considered to be the most the most successful gang intervention, rehabilitation, and reentry program in the country. In this episode, Susan Ryan talks with Homeboy CEO Tom Vozzo, who will also give the opening keynote ta…
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Maintaining Human Connection Amidst Technological Innovation
21:18
21:18
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21:18
It's easy to feel overwhelmed by technology, especially when change and innovation seem to come so rapidly. Tom Koulopoulos, founder and chairman of the Delphi Group and author of Reimagining Health Care, joins Health Calls for the premiere of Season Five, "Technology and Humanity." Koulopoulos discusses how he began to research health care as a fu…
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582: Mercury Retrograde and Tech Troubles: Is There a Connection?
59:10
59:10
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59:10
Jerry and Sam discuss issues with Zoom’s SMS campaign requirements and RingCentral’s lack of shared SMS functionality. Jerry also shares his frustration with RingCentral’s call handling limitations and the need for an unused extension to utilize advanced features. For Joe, clients bypass Smith.ai by pressing extensions, leading to increased costs. …
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Why Traditional TV Companies Are Looking to Call Out Platforms on Brand Safety and Transparency
35:34
35:34
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35:34
Next in Media spoke with Sean Cunningham, president and CEO of the Video Advertising Bureau, on the industries debate over what constitutes premium content, and why in his view brands should demand far more control and transparency for their campaigns on social platforms. Takeaways: • State of the TV Ad Market: The TV ad market is in flux, influenc…
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1
Time Is Money: Mastering Self-Storage Deals
25:44
25:44
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बाद में चलाएं
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25:44
Send us a text Ready to fast-track your self-storage success? In this episode, Scott launches a 30-day Letter of Intent (LOI) challenge with his Self Storage Mastery students, aiming to have each participant secure a property within a month. He dives into the essential strategies for finding and evaluating deals, mastering time management, and avoi…
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Leading the Way: Graduates of the NLN Leadership Development for Simulation Educators Program
31:25
31:25
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31:25
This episode of NLN Nursing EDge Unscripted features guests Crystel Farina, Carman Turkelson, and Christine Thomas. Learn more about the NLN Leadership Development for Simulation Educators Program by visiting www.nln.org/simleader. Dedicated to excellence in nursing, the National League for Nursing is the leading organization for nurse faculty and …
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AffiniPay's Evolution: From Payment Platform to Practice Management Software and Beyond (Dru Armstrong, CEO)
43:02
43:02
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43:02
AffiniPay is historically a fintech company with a big presence in legal. Their flagship product is LawPay used by law firms to bill clients and accept payments. Dru joined the company in 2021 and right around that time, the company ventured beyond the world of payment software and acquired mycase, which is law practice management software used by …
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1
The Social Prescription Connection
49:02
49:02
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49:02
Biophilia, the desire or tendency to commune with nature, is top of mind for author Julia Hotz, who joins the podcast to talk about her new book “The Connection Cure: The Prescriptive Power of Movement, Nature, Art, Service, and Belonging.” Hotz explains how the phenomenon of social prescribing, a non-medical approach to improving health by connect…
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1
Conquering Burnout with Celebration: Insights from Sal Holden
38:25
38:25
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38:25
Have you ever felt like you're stuck in an endless cycle of challenges and stress, wondering if there's ever a true break from it all? In this episode, I sit down with Sal Holden, a kinesiologist, intuitive life coach, and bestselling author, to explore the journey of overcoming burnout and reclaiming one's energy and passion for life. Sal shares h…
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Assistive Technologies for Dyslexic Students
28:33
28:33
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28:33
In the latest episode of our podcast, we delved into a crucial topic for supporting dyslexic students: assistive technology. These tools are game-changers, empowering students with dyslexia to overcome challenges, enhance their learning experience, and achieve academic success! Think you or your child might be dyslexic? Get tested here ➡️ https://w…
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1
Best Of CCP - 221: DMARC, Eero's & Toupee's
34:25
34:25
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34:25
Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio: - You have a hosted Kerio email account, with a domain of clientname.com - You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com - Gmail enforces a DMARC polic…
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Mistake #2 – The Risks of Skipping the Inspection
17:50
17:50
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17:50
Send us a text Are you overlooking crucial details that could make or break your self-storage investment? In this episode, Scott scrutinizes the common mistakes self-storage investors make, especially when it comes to physical site inspections. He shares tips on avoiding costly pitfalls, from HVAC and roofing issues to drainage and security systems…
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Mac Thompson: The Human Side of Banking & Understanding Customer Needs
1:09:50
1:09:50
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1:09:50
In a recent episode of the Digital Banking Podcast, host Josh DeTar interviewed Mac Thompson, the Founder and CEO of White Clay. Thompson shared his unique journey from a punk rock surfer kid to a leader in the banking industry, illustrating how his unconventional background shaped his innovative approach to financial services. He discussed the sig…
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How to Build a Retail Media Network in 15 Minutes
25:31
25:31
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25:31
Next in Media spoke with Daniel Folkman, Gopuff's SVP of business, about the company's growing footprint in the ad business despite the fact that he thinks there are way too many retail media networks. Takeaways: • Business Overview and Evolution: Gopuff started over 10 years ago, focusing on delivering convenience products like snacks and drinks. …
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Protecting Elders’ Right to Vote — Wherever They Call Home
48:53
48:53
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48:53
It’s a presidential election year in the United States, with politics dominating the headlines from now until November. For many older people living in communal care settings, the ability to vote isn’t always guaranteed, even though it’s a baseline right that citizens do not lose as they age. Kate Poppenhagen, formerly the long-term care ombudsman …
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580: Mission Critical: The Power Struggle
53:23
53:23
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53:23
In this episode of Command Control Power, the team discusses ongoing technical challenges involving network equipment and power management. Joe shares updates on troubleshooting a host of issues with his elevator client, alongside dealing with generator compatibilities and frequent power outages. The conversation includes insights from Jerry and Sa…
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Israel and the Law of International Armed Conflict
39:25
39:25
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39:25
An Israeli airstrike against a school building in Gaza City earlier this month, killed nearly 100 people. Israel said the school served as an active Hamas and Islamic Jihad military facility. Hamas – which regularly sets up operational headquarters in civilian areas - denies it. With so many innocent civilians killed, this is exactly the kind of st…
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When Cutting-Edge AI Meets the World of Self-Storage
38:41
38:41
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38:41
Send us a text In this episode, Scott chats with Tyler Sellers about his innovative software, Cactus AI, that revolutionizes the way self-storage investors handle underwriting. From mom-and-pop operations to billion-dollar institutions, Sellers reveals how this tool leverages AI to streamline the underwriting process, saving time and ensuring preci…
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Addressing the Shortage of Academic Nurse Educators: Recommendations for Educational Institutions Based on Nominal Group Technique Research
18:36
18:36
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18:36
This episode of NLN Nursing EDge Unscripted features guest Shellye Vardaman. Learn more about her work, “Addressing the Shortage of Academic Nurse Educators: Recommendations for Educational Institutions Based on Nominal Group Technique Research.” Vardaman, Shellye A.; Logan, Laura; Davis, Suja P.; Sciarra, Erica; Doria, Jenneth B.; Baker, Jordan; F…
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Connecting Main Street to Wall Street: How Data Driven Financial Regulation and Emerging Tech Like Crypto Can Help Bridge the Gap (Lucas Moskowitz - GC, Robinhood)
36:20
36:20
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36:20
A conversation with Lucas Moskowitz, General Counsel for financial services company Robinhood. Launched in 2013, Robinhood’s stated mission is to "democratize finance for all" by making it easy for investors to start investing with a few bucks rather than having to be a high roller. Key to this effort is the fact that Robinhood offers commission-fr…
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The Secrets of Resilient Leadership
46:02
46:02
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46:02
The ability to navigate crises is a vital trait for any leader — and so is the ability to emerge from a crisis stronger, bolder, and better than before. Dr. George Everly, a renowned psychologist who helped to pioneer the field of disaster mental health, joins the podcast to discuss the keys to strong, steady leadership both during and after crises…
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Navigating Your Future of Work with Natalia Bielczyk, PhD
42:59
42:59
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42:59
Can you survive or even thrive in this fast-paced ever-evolving job market? In this episode, I sit down with Dr. Natalia Bielczyk, a computational neuroscientist turned career and business strategist. We dive deep into the future of work amidst rapid technological changes like AI and Web 3.0. Dr. Bielczyk shares her unique insights on navigating th…
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America’s Wake Up Call on National Security
40:57
40:57
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40:57
General Jack Keane (Ret.) talks to State Secrets host Suzanne Kelly about the serious threat posed to the U.S. today, by China, Russia, Iran and North Korea. And about how Americans need to take what’s happening in today’s world as a wake-up call and come together in ways we haven’t done since WWII, to ensure future U.S. national security.…
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Choosing the Right School For Your Dyslexic Child
34:59
34:59
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34:59
We’re back with another podcast episode and today we are diving into an important topic of alternative education models for dyslexic students. This conversation sheds light on the diverse needs of dyslexic students, the limitations of traditional schools, and the importance of specialized education. Here’s a detailed look at what we covered. Think …
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Best Of CCP - Interview With Adam Engst Of the TidBITS Content Network
51:45
51:45
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51:45
This week Command Control Power is joined by Adam Engst of the TidBITS Content Network: https://tcn.tidbits.com/apple-pros/ . The TidBITS Content Network provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that …
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Next in Media spoke to Jason Kint, CEO of the publisher-focused trade group Digital Content Next, about the potential impact of Google's recent anti trust ruling, and what to expect next month when a more advertising-focused decision regarding Google comes to a head. Takeaways • Google's Monopoly and Antitrust Cases: Google has been found to be a m…
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Mistake # 1 – The Risks of Purchasing Off the Beaten Path
46:20
46:20
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46:20
Send us a text Ever wondered what could derail your self-storage investment before you even start? Scott shares his personal blunders and lessons from over 20 years in the self-storage business, providing vital advice on how to avoid costly errors. He highlights the critical importance of location, market analysis, and thorough planning. WHAT TO LI…
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Margarete Mucker: Pioneering Change in Digital Banking
1:40:28
1:40:28
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1:40:28
In a 100th episode of the "Digital Banking Podcast," host Josh DeTar welcomed Margarete Mucker, a recently retired EVP of Operations from Star One Credit Union. DeTar and Mucker delved into her profound impact on the financial industry and shared personal stories highlighting her career and life decisions. Mucker's narrative began with her early ba…
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Calming Irate Customer Interactions: 5 Proven Techniques
24:46
24:46
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24:46
Send us a text In this episode of "Advice from a Call Center Geek," we dive into the challenging world of dealing with angry customers. Discover five powerful, actionable techniques that can transform heated interactions into opportunities for building customer loyalty. Perfect for contact center managers and agents alike, this episode covers: The …
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Building a Longevity-Ready Eldercare System
1:08:26
1:08:26
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1:08:26
So many of the systems in place to support older Americans were created at a time when people didn’t expect to live much longer than 65, and the concept of retirement was a handful of years at most. Part of true system reform is acknowledging that elders today and tomorrow aren’t the same as they were decades ago, and that we must create new struct…
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How Samsung Plans to Compete for TV Dollars With its Own FAST and Data
23:56
23:56
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23:56
Next in Media spoke with Michael Scott, VP, Head of Sales & Operations, Samsung Ads, about where the South Korean TV manufacturer fits in the TV ad ecosystem. Scott also talked about why Samsung is pushing into gaming, whether it wants to compete in measurement, and if he is a believer in CTV commerce. Takeaways • How Samsung uses this data to powe…
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578: Tech Upgrades, MFA Madness and More!
1:00:49
1:00:49
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1:00:49
Topics: -Sam talks about his recent trip to Las Vegas to see Dead & Co at The Sphere -BackBlaze has increased the price of sending a hard drive to $279. -Jerry is running macOS Sequoia on his daily driver. -Each year, the path of how users upgrade is a hot button topic. -Sam likes Erase-install from Graham Pugh. -A minimum point release is a safe b…
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1
The Wealth Without Wall Street Formula
39:41
39:41
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39:41
Send us a text Ready to break free from Wall Street's grip and build real wealth? In this episode, Scott welcomes Russ Morgan, co-founder of Wealth Without Wall Street, to discuss the power of passive income and alternative investments in achieving financial freedom. Russ and his partner Joey Mure have created a groundbreaking book that offers a th…
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1
What Technology does a World Class 2024 Contact Center Have?
24:20
24:20
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24:20
Send us a text Did you ever ask yourself what the high-end contact centers are doing differently? In this ACGpodcast, we dive deep into the cutting-edge technologies that set elite customer service operations apart from the rest. This is how we are developing our strategic plan for Expivia. From AI-powered chatbots to advanced analytics, we explore…
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Nurse Educator Competencies - Part 2
21:47
21:47
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21:47
This episode of NLN Nursing EDge Unscripted is part 2 of 2 featuring guests Jasline Moreno and Elizabeth Wells-Beede. Dedicated to excellence in nursing, the National League for Nursing is the leading organization for nurse faculty and leaders in nursing education. Find past episodes of the NLN Nursing EDge podcast online. Get instant updates by fo…
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Aligning Regulations with What Residents, Workers Want
51:28
51:28
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51:28
Deke Cateau is the kind of leader that the eldercare community desperately needs more of: committed to creating better environments for elders regardless of the challenges, willing to have nuanced conversations about the need for smarter regulations, and always inspiring others to do more than the status quo. The A.G. Rhodes CEO joins the podcast t…
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The Arrest of Sinaloa Kingpin Ismael Zambada and Its Impact on the Drug Trade
31:55
31:55
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31:55
In this episode of the State Secrets Podcast, Brad Christian interviews Mike Vigil, a former DEA Chief of International Operations, about the recent arrest of Ismael Zambada, co-founder of the Sinaloa Cartel, and the implications for the drug trade and US-Mexico relations. They discuss the background of Zambada and the Sinaloa Cartel, the timing of…
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AI's Impact on Patent Law: Faster Searches, Smarter Analysis, Better Client Outcomes (Matthew Veale, PatSnap)
22:22
22:22
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22:22
A conversation with Matthew Veale, a European Patent Attorney and UPC Representative at PatSnap, an app that provides users with a comprehensive and user-friendly platform to conduct patent searches. Matthew discusses his experiences from work as an attorney in private practice and a stint at the UK Patent Office before joining PatSnap. Matthew wil…
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1
Why Technology is a Bad Call for Human-Centered Innovation
24:21
24:21
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24:21
Why is tech bad? I delve into the recurring failures of technology and the impact they have on our lives. From the recent CrowdStrike/Microsoft outage to the daily frustrations we all experience, it's clear that technology often misses the mark. But why is this happening, and more importantly, how can we change it? This article where a $6 Billion T…
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577: Positivity and Practical Tips: Navigating Tech Challenges with New Insights
55:08
55:08
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55:08
In this episode, the hosts of Command Control Power discuss a range of topics from VPN configuration issues with the Unifi system, to the advanced security features of iCloud. They dive into real-world tech troubleshooting experiences, including a detailed examination of the 'perfect data' scam through Microsoft 365 and the pros and cons of Apple's…
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1
How Google Dropped the Ball on a Post-Cookie Solution
41:48
41:48
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41:48
Next in Media spoke with IAB Tech Lab CEO Anthony Katsur about the organization's infamous report on Google's Privacy Sandbox -and where the industry goes from here now that cookies may never go away. Katsur also talked about the state of industry regulation, and whether Trump or Harris would ever push for a national privacy law. Takeaways • The IA…
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1
Smart Tax Moves: Cost Segregation Strategies for Self-Storage
38:26
38:26
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38:26
Send us a text Are you leveraging every financial advantage in your self-storage business? In this episode, Scott Meyers, the original SELF-STORAGE EXPERT, welcomes back Sean Graham to discuss the benefits of cost segregation for real estate investors, particularly those in the self-storage sector. Sean, a CPA with extensive experience in real esta…
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