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Ep 53: Martin Hill-Wilson - Curiosity, Bravery, Empathy & The Meaning of Life
Manage episode 335858735 series 3356800
Being Space with Catherine Llewellyn द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Being Space with Catherine Llewellyn या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Martin was CEO of The Merchants Group, one of the first BPO and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. In 2008 Martin set up his pioneering outfit Brainfood Consulting.
Now a qualified ‘CX Mentor’, Martin provides forward-thinking conference chairing, keynotes, webinars, white-papers, workshops, consulting and mentoring.
Martin’s multi-faceted focus covers everything from emotive customer CX for customer interaction to customer service strategy, trends in contact centre technology, COVID triggered digital first agendas, automation and the human agenda.
I’ve known Martin since the 1970s. Even then - he was always chasing down the next interesting idea. His boundless curiosity and enthusiasm for getting to the bottom of things has always inspired me. He’s an extraordinarily penetrating thinker, a brilliant innovator - all bound up with his passion for meaning and making things better for people.
A brilliant strategic thought-leader - Martin Hill-Wilson is a true inspiration for any leader today.
Where to find Martin
https://brainfoodextra.com
martin@brainfoodextra.com
also on LinkedIn
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