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Call Centers with Richard Blank
Manage episode 336809555 series 3048201
Michael Mahony and Yogi's Podcast Network द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Michael Mahony and Yogi's Podcast Network या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Mike opens the show talking about calls from unknown random numbers trying to scam him.
Today’s guest is Richard Blank. Mike introduces him, who is the chief executive officer for CCC, a call center in San Jose, Costa Rica.
Richard and Mike discuss how Richard got into the call center profession.
Richard talks about the difference between illegitimate call centers and legitimate call centers. This leads to Mike discussing the scammers that social media managers and virtual assistant’s come across. The conversation of how to detect scammers is approached.
Next topic of conversation is about telemarketers, call centers off-shore and unethical companies.
Torya asks Richard what his ‘big red is’ and what is his biggest frustration.
Richard tells the audience where they can reach him at 888 271 6750 or ceo@costaricascallcenter.com
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