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Beyond the Pickle Part 2 - More Stories of Exceptional Customer Care
Manage episode 405263308 series 2908101
Peter Wilson द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Peter Wilson या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
"Beyond the Pickle Part 2 - More Stories of Exceptional Customer Care" explores the depth of customer service through real-world anecdotes. Peter and Emily share insightful stories illustrating how businesses can significantly impact their customers with thoughtful gestures.
Emily recounts her experiences at a Boston brew pub that recognized her and her husband by name, creating a sense of belonging and community. This personal touch included customized mugs for regular patrons, underscoring the pub's dedication to making customers feel special and valued.
Peter shares a memorable story about Kenneth Wood, owner of Woodson's Aberdeen (Scotland), who demonstrated exceptional care by giving away his personal gold Cross pen to a fisherman looking for pens for his children.
Through these stories, the episode conveys a powerful message about the significance of going "beyond the pickle" - that is, exceeding customer expectations in unique and memorable ways. It serves as a testament to the impact of personalization and genuine care in fostering loyalty and making a lasting impression on customers.
We are looking for more stories of companies that "go beyond the pickle." Send us an email podcast@bizmktg.com if you have story to share.
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