Joseph Michelli, PhD - Moving from Customer Service to a Customer Experience

The Teamwork Advantage a Gregg Gregory Podcast

Gregg Gregory, CSP, Gregg Gregory, and CSP द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Gregg Gregory, CSP, Gregg Gregory, and CSP या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

2y ago 46:04

MP3•एपिसोड होम

Highly sought after by Fortune 500 companies, Dr. Joseph Michelli has written books on some of the best service providers including Pikes Place Fish Market, Starbucks, Zappos, The Ritz Carlton, and Airbnb.

Today, Customer Experience goes well beyond simply providing service. In this energetic and informative episode, Joseph talks about how the service model has changed the customer’s experience. He talks about how the service model has been turned upside-down during the pandemic.

Strap yourself in as Gregg and Joseph discuss the ideas of building and leading a dynamic service team!

121 एपिसोडस

#MBA #Business #Gregg Gregory #CSP #Teamwork #Leadership #Organizational Culture #Culture #Team Culture #Team Leadership #Employee Retention #Teamwork In The Workplace #Leadership Development