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MSMR 013 - Redefining the Drive Thru at Burger King with Stephen Brown
Manage episode 448520374 series 3593615
Popcorn GTM द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Popcorn GTM या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In this episode of 'Morning Sam, Morning Ralph, the podcast for restaurant technology professionals, hosts Chad and Paul talk with Stephen Brown, Head of Operations Excellence at Antares Restaurant Group (aka Burger King New Zealand), about AI integration in their drive-thru service. Known as Patty, this AI system, conceived by AI software company, Hi-Auto, takes orders with a personalized Kiwi accent and has positively impacted staff stress levels, customer service, and order accuracy. Stephen shares their journey from conception to deployment, the benefits seen in both customer and employee engagement, and future expansion plans, including using AI for coaching within the restaurant. This initiative has not resulted in job losses but has enhanced operational efficiency and customer experience.
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