#87: How to Simplify Selling Spaces and Experiences for Hospitality | with Benjamin Powers

The Modern Hotelier

#MBA #Society #Travel #Business #Jon Bumhoffer #Hospitality #Hotel Management #Property Management #Travel Industry #David Millili #Steve Carran #Hotel #General Manager #Hospitality Technology #Independent Hotel #Hotelier #Independent Hoteliers

44:09

When a young Eva Kollisch arrives as a refugee in New York in 1940, she finds a community among socialists who share her values and idealism. She soon discovers ‘the cause’ isn’t as idyllic as it seems. Little does she know this is the beginning of a lifelong commitment to activism and her determination to create radical change in ways that include belonging, love and one's full self. In addition to Eva Kollisch’s memoirs Girl in Movement (2000) and The Ground Under My Feet (2014), LBI’s collections include an oral history interview with Eva conducted in 2014 and the papers of Eva’s mother, poet Margarete Kolllisch, which document Eva’s childhood experience on the Kindertransport. Learn more at www.lbi.org/kollisch . Exile is a production of the Leo Baeck Institute , New York | Berlin and Antica Productions . It’s narrated by Mandy Patinkin. Executive Producers include Katrina Onstad, Stuart Coxe, and Bernie Blum. Senior Producer is Debbie Pacheco. Associate Producers are Hailey Choi and Emily Morantz. Research and translation by Isabella Kempf. Sound design and audio mix by Philip Wilson, with help from Cameron McIver. Theme music by Oliver Wickham. Voice acting by Natalia Bushnik. Special thanks to the Kollisch family for the use of Eva’s two memoirs, “Girl in Movement” and “The Ground Under My Feet”, the Sophia Smith Collection at Smith College and their “Voices of Feminism Oral History Project”, and Soundtrack New York.…

about a year ago 44:53

MP3•एपिसोड होम

In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality professionals to leverage virtual tours, 3D models, and other immersive assets to drive revenue and enhance the customer experience.

In this episode, we discuss:

The immersive assets in hospitality sales (360-degree photos, 3D models, virtual tours)
How Visiting Media's software helps hotels increase revenue
The importance of data and analytics in understanding customer behavior
The role of AI and machine learning in enhancing sales processes
Advice for young entrepreneurs
The value of education and sharing knowledge in the industry

The episode provides insights into innovative sales techniques, the power of immersive technology, and the entrepreneurial mindset in the context of the hospitality industry.

Sponsor spot:

Visiting Media: https://visitingmedia.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/benjamin-powers-13271338/

Visting Media: https://visitingmedia.com/

For full show notes head to: https://themodernhotelier.com/episode/87
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

143 एपिसोडस

#87: How to Simplify Selling Spaces and Experiences for Hospitality | with Benjamin Powers

The Modern Hotelier

published about a year ago

साझा करें

MP3•एपिसोड होम

In this episode, we discuss:

The immersive assets in hospitality sales (360-degree photos, 3D models, virtual tours)
How Visiting Media's software helps hotels increase revenue
The importance of data and analytics in understanding customer behavior
The role of AI and machine learning in enhancing sales processes
Advice for young entrepreneurs
The value of education and sharing knowledge in the industry

The episode provides insights into innovative sales techniques, the power of immersive technology, and the entrepreneurial mindset in the context of the hospitality industry.

Sponsor spot:

Visiting Media: https://visitingmedia.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/benjamin-powers-13271338/

Visting Media: https://visitingmedia.com/

For full show notes head to: https://themodernhotelier.com/episode/87
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

143 एपिसोडस

सभी एपिसोड

The Modern Hotelier

1
#142: How Hotels Can Improve Their Social Media Marketing | with Scott Eddy 47:04

18 hours ago47:04

47:04

In this episode, David and Steve sit down with Scott Eddy, one of the world's top social media influencers in hospitality, boasting over a million followers on X and Instagram. Scott’s journey is anything but conventional—he transitioned from investment banking to launching the first digital agency in Southeast Asia, and now he’s a full-time traveler, speaker, and industry leader. We dive into: How hotels are marketing like it’s 2015 —and what they need to do instead Why storytelling is the real key to success in hospitality marketing The brands that are getting it right—and the ones that are missing the mark The biggest mistakes hotels make with social media (and how to fix them) Scott’s insane travel stories, from 120 cruises to 85 countries Watch the FULL EPISODE on YouTube: https://youtu.be/-9jL7vc1qNU This episode is Sponsored by Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Website: https://www.mrscotteddy.com/ LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ X: https://x.com/mrscotteddy For full show notes head to: https://themodernhotelier.com/episode/142 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#141: Transforming Hotel Websites into Direct Booking Machines | with Tarun Goyal 46:06

3 days ago46:06

46:06

What if independent hotels could outsmart OTAs at their own game? In this episode of The Modern Hotelier , we sit down with Tarun Goyal , the founder & CEO of Simplotel , to uncover how hotels can increase direct bookings by leveraging the same digital strategies as major OTAs. Tarun shares his journey from Amazon and Expedia to building a tech-driven hospitality powerhouse , helping independent hotels convert more visitors, personalize guest experiences, and maximize revenue. Key Takeaways: How OTAs use personalization, and how hotels can do it too The must-have website features that drive direct bookings The biggest mistakes hotels make with their digital presence How speed, SEO, and engagement impact revenue Why hyper-personalization is the future of hotel marketing Whether you're a hotelier looking to boost bookings, a tech enthusiast, or just curious about the future of hospitality, this episode is packed with game-changing insights. Watch the FULL EPISODE on YouTube: https://youtu.be/qtz_r2qUYbw This episode is Sponsored by Simplotel: https://www.simplotel.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Tarun on LinkedIn: https://www.linkedin.com/in/tgoyal/?originalSubdomain=in Simplotel: https://www.simplotel.com/ For full show notes head to: https://themodernhotelier.com/episode/141 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#140: 2025 Hospitality Conference & Events Guide | with Brent Hayhurst 13:40

8 days ago13:40

13:40

This is our 2025 guide to the conference and events season in the Hospitality Industry. In the episode, Brent Hayhurst, the VP of Curator Hotel & Resort Collection joins us to take a look at some of the upcoming events and conferences in the Hospitality Industry. We breakdown upcoming events so you can see what events you should put on your calendar in 2025. We talk about the benefits of attending these upcoming events: Digital Transformation in Hotels & Hospitality BITAC Events AAHOACON Direct Booking Summit HITEC & HSMAI ILC Events Hotel Data Conference Independent Hotel Show The Hospitality Show ILHA INSPIRE Watch the FULL EPISODE on YouTube: https://youtu.be/Is8aVAYZGLE Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Digital Transformation in Hotels & Hospitality: https://dthsummit.com/ BITAC Events: https://www.bitac.net/Event/Sales/2025 AAHOACON: https://aahoacon.com/ Direct Booking Summit: https://www.directbookingsummit.com/ HITEC & HSMAI: https://www.hitec.org/ ILC Events: https://ilcongress.com/ Hotel Data Conference: https://str.com/event/hotel-data-conference Independent Hotel Show: https://independenthotelshow.us/ The Hospitality Show: https://www.thehospitalityshow.com/ ILHA INSPIRE: https://inspire.ilha.org/ For full show notes head to: https://themodernhotelier.com/episode/140 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#139: Building Technology to Help Hotels Elevate the Guest Experience & Drive Profit | with Jacob Messina 30:37

10 days ago30:37

30:37

Join hosts David Millili and Steve Carran on this engaging episode of The Modern Hotelier as they sit down with Jacob Messina, CEO of Stayntouch. Jacob shares his unique journey from front desk operations in New York City to spearheading innovations in hospitality technology. In an in-depth conversation, he reveals how his hands-on experience in hotels shaped his vision for a cloud-based property management system that streamlines operations, enhances guest experiences, and redefines customer support. Listeners will gain insights into overcoming legacy tech challenges, the power of seamless integrations, and why viewing technology as a profit center can transform the industry. With candid personal anecdotes, career advice, and strategic perspectives on modernizing hospitality, this episode is a must-listen for anyone passionate about driving change in the hotel tech space. Key Topics: How to Overcome Outdated, Manual Processes in Hotel Operations What are the benefits and how has a cloud-based property management system evolved? Why it is important to shift the mindset from viewing technology as a cost center to seeing it as a profit and revenue generator. Adapting to emerging trends, expanding multi-property functionality, and driving continuous innovation. Watch the FULL EPISODE on YouTube: https://youtu.be/n331_HPEfdg This episode is Sponsored by Stayntouch: https://pms.stayntouch.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Jacob on LinkedIn: https://www.linkedin.com/in/jacob-messina-b6361311/ Stayntouch: https://pms.stayntouch.com/ For full show notes head to: https://themodernhotelier.com/episode/139 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#138: Inside the Apartment-Style, Tech-enabled Hospitality Model of Mint House | with Christian Lee 39:13

15 days ago39:13

39:13

In this episode, we’re joined by Christian Lee, CEO of Mint House, a pioneer in flexible living that’s revolutionizing the way we experience travel. Christian’s journey is anything but conventional, from growing up in Fargo, North Dakota, to living in Lahore, Pakistan, and climbing the corporate ladder from Citigroup to WeWork before landing at Mint House. We dive into how Mint House bridges the gap between the comfort of home and the consistency of a hotel, offering a unique alternative to Airbnb. Discover how Mint House caters to the modern traveler with apartment-style hotels that provide the security and personalization of a hotel stay, minus the hassle. Key Topics: How is Mint House adapting to the changing landscape for digital nomads and hybrid workers? What pivotal moments shaped Christian’s journey from investment banking to leading Mint House? How is Mint House leveraging technology to deliver a truly custom experience? Where is travel heading, and how is Mint House leading the rise of managed residential hospitality? Whether you're a hotelier looking to stay ahead of industry trends or a traveler curious about the next evolution of accommodation, this episode offers a fresh perspective on hospitality. Tune in to The Modern Hotelier – Hospitality's Most Engaged Podcast – and discover how Mint House is changing the game. Watch the FULL EPISODE on YouTube: https://youtu.be/ZPlcfxUTUMA Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Christian on LinkedIn: https://www.linkedin.com/in/christian-lee-1a1837b/ Mint House: https://minthouse.com/ For full show notes head to: https://themodernhotelier.com/episode/138 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#137: Behind Basecamp Resort's Development & Growth | with Sky McLean 23:09

17 days ago23:09

23:09

How do you build a hospitality brand that combines the best of Airbnb and traditional hotels? In this episode, we sit down with Sky McLean , CEO and Founder of Basecamp Resorts , the fastest-growing hospitality brand in Western Canada. Sky shares her journey from real estate development to creating a hotel brand that blends the best of Airbnb and traditional hospitality—offering the flexibility of home-style accommodations with the service and reliability of a hotel. We dive into: How Sky raised millions in funding through Instagram The growing demand for apartment-style hotel suites The challenges (and wins) of scaling from 1 to 13 properties The role of Nordic Spas in the future of hospitality How AI and tech are changing hotel operations If you're into hospitality, real estate, or just love a bold entrepreneurial story, this one’s for you. Watch the FULL EPISODE on YouTube: https://youtu.be/uUrLYDNelNY Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Sky on LinkedIn: https://www.linkedin.com/in/sky-mclean-2299a420/ Basecamp Resorts: https://www.basecampresorts.com/ For full show notes head to: https://themodernhotelier.com/episode/137 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#136: How Accor is Handling Procurement & Sustainability | with Caroline Tissot 26:29

22 days ago26:29

26:29

In this episode of The Modern Hotelier , we welcome Caroline Tissot, Chief Procurement Officer at Accor, for an eye-opening conversation on procurement, sustainability, and the evolving landscape of the hospitality industry. Caroline shares her journey from consulting to leading procurement at one of the world’s largest hotel groups, giving insights into how Accor is driving sustainable practices, eliminating single-use plastics, and optimizing supply chains globally. We also dive into: How procurement is shaping the future of hospitality Challenges and successes in sustainability initiatives Emerging trends like AI and carbon footprint reduction Caroline’s personal career advice for aspiring C-level executives Whether you're a hotelier, industry leader, or just passionate about the future of hospitality, this episode is packed with valuable takeaways. Watch the FULL EPISODE now and elevate your industry knowledge: https://youtu.be/k4NPGpoCmWw Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Caroline on LinkedIn: https://www.linkedin.com/in/caroline-tissot-0a8955/ Accor: https://group.accor.com/ For full show notes head to: https://themodernhotelier.com/episode/136 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#135: The Future of Loyalty Rewards for Hotels | with Brian Kelly, The Points Guy 48:22

24 days ago48:22

48:22

Did you know that there are highly effective strategies for maximizing travel rewards through loyalty programs? In this episode, we sit down with Brian Kelly, the founder and CEO of The Points Guy, to talk about travel hacking, loyalty programs, and making the most out of points and miles. Brian shares his personal journey, from booking his first family vacation with points at age 12 to building a multi-million-dollar business that helps travelers unlock luxury experiences for less. Key Topics includes: The biggest mistakes people make with points Why airline status isn’t what it used to be The future of hotel loyalty and how independent properties can level up His new book, "How to Win at Travel", packed with insider tips The best travel hacks for scoring premium flights and hotels If you want to stop leaving money on the table and start traveling smarter, this episode is a must-listen. 🚀 Watch the FULL EPISODE now & learn how to master the art of points and miles: https://youtu.be/XqGwZgUM8rQ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Brian on LinkedIn: https://www.linkedin.com/in/thepointsguy/ The Points Guy: https://thepointsguy.com/ Books: How to Win at Travel: https://www.amazon.com/How-Win-Travel-Brian-Kelly/dp/1668068656 For full show notes head to: https://themodernhotelier.com/episode/135 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#134: Inside the Only 100% Electric, Zero Emission Hotel in the United States | Hotel Marcel with Ben Webster 39:16

29 days ago39:16

39:16

What does it really mean to be a sustainable hotel? In this episode, Ben Webster , General Manager of Hotel Marcel , joins us to break down how his property became the first and only all-electric, solar-powered, LEED Platinum-certified, fossil-fuel-free hotel in the U.S.. From historic preservation to cutting-edge energy solutions, Ben shares insights for hoteliers looking to embrace sustainability , the real costs (and savings) of going green, and why so many companies talk the talk but don’t walk the walk when it comes to hosting sustainable events. Key Topics: What does it truly mean for a hotel to be sustainable? How does the hotel engage guests in its sustainability efforts? The Challenges and Trends in Sustainable Hospitality Why do many Fortune 500 companies claim to prioritize sustainability but fail to book sustainable venues? If you're in hospitality, this episode is a wake-up call —because sustainability isn’t just a trend; it’s the future. Watch the FULL episode here: https://youtu.be/s5wShlHrLAc Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Ben on LinkedIn: https://www.linkedin.com/in/ben-webster-cha-91390181/ Hotel Marcel: https://www.hotelmarcel.com/ For full show notes head to: https://themodernhotelier.com/episode/134 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#133: Talking Profitability in the Hotel Business | with Monty Bennett of Ashford Inc. 30:30

4 weeks ago30:30

30:30

In this episode of The Modern Hotelier , we sit down with Monty Bennett, Chairman & CEO of Ashford Group of Companies, one of the leading real estate firms in hospitality. With over 30 years of experience, Monty has built an empire of over 100 hotels and advises two publicly traded REITs. From his Cornell beginnings to navigating economic downturns, industry trends, and the evolving future of travel, Monty shares game-changing insights into hotel investment, sustainability, and the rising demand for leisure-driven experiences. Key Topics: How does Ashford stay ahead in a volatile industry? Why are hotel tech adoption and sustainability such uphill battles? What’s coming for hospitality in 2025 and beyond? Join Steve Carran and David Millili for an insightful and entertaining conversation with a true hospitality mogul. Don’t miss this deep dive into the business of hotels, real estate, and leadership! Watch the FULL episode here: https://youtu.be/n5UHFu27cu0 Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Mont on LinkedIn: https://www.linkedin.com/in/monty-bennett-592a7b1a3/ Website: https://montybennett.co/ Ashford Inc.: https://www.ashfordinc.com/ For full show notes head to: https://themodernhotelier.com/episode/133 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#132: Sarah Dandashy on the LA Wildfires and the Impact on Hospitality & Travel Industry 20:17

5 weeks ago20:17

20:17

In this special edition of The Modern Hotelier , we focus on one of the most significant events impacting the hospitality industry this month—the devastating wildfires in Los Angeles. Joining us is Sarah Dandashy , an industry expert and longtime LA resident, who shares her firsthand experience of the fires, the resilience of the community, and how hospitality businesses stepped up in a time of crisis. Hosts Steve Carran and David Millili discuss the broader impact of the fires on tourism, hotel occupancy, and the travel industry, drawing parallels to past crises like 9/11 and the Maui wildfires. They also explore how businesses and individuals can prepare for emergencies and provide tangible ways to support those affected. Key Topics: How LA residents, businesses, and the hospitality industry came together to support those affected. The Community Response & Hospitality Industry’s Role The Fires’ I https://www.facebook.com/AskAConcierge/ mpact on Hospitality & Tourism Why is it important to have an emergency plan If you're looking for insights on disaster response in hospitality, community resilience, and ways to help LA rebuild, this episode is a must-listen. Watch the FULL episode here: https://youtu.be/dBuWKfp3Kks Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Sarah on LinkedIn: https://www.linkedin.com/in/sarahdandashy/ Instagram: https://www.instagram.com/askaconcierge/ Facebook: https://www.facebook.com/AskAConcierge/ YouTube: https://www.youtube.com/c/AskAConciergeTV Twitter: https://twitter.com/AskAConcierge/ Ask a Concierge: https://askaconcierge.tv/ For full show notes head to: https://themodernhotelier.com/episode/132 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#131: Reinventing Hotel Search Using Artificial Intelligence | with Harriet Brown 40:16

5 weeks ago40:16

40:16

Did you know how artificial intelligence is shaping the future of the hospitality industry? In this episode of The Modern Hotelier , we sit down with Harriet Brown, VP of Product at Mobi.AI , to explore how artificial intelligence is revolutionizing the hospitality industry. Harriet shares insights from her impressive career, spanning AI, machine learning, and travel technology, including her time at Google and ITA Software. From personalization challenges to the future of AI in hospitality, Harriet offers a thought-provoking perspective on what’s next for the industry. Plus, hear her advice for businesses hesitant to adopt AI and her favourite "aha" moments while building at Mobi. AI. Key Topics: How Mobi AI enhances decision-making and productivity for travelers and travel agents The importance of emotional loyalty in travel, alongside transactional loyalty What are Harriet's insights on adapting AI tools effectively and avoiding analysis paralysis Tips for creating loyalty through technology-enhanced experiences. If you’re passionate about hospitality, tech innovation, or travel, this is an episode you don’t want to miss! 🌟 Watch the FULL episode to learn how artificial intelligence is transforming the hospitality industry: https://youtu.be/u7rQ80TuRx4 This episode is sponsored by Mobi.AI: https://www.mobi.ai/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Harriet on LinkedIn: https://www.linkedin.com/in/harriet-brown-170a793/ Mobi.AI: https://www.mobi.ai/ For full show notes head to: https://themodernhotelier.com/episode/131 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#130: How to Stand Out in the Hospitality Industry | with Bart Berkey 56:28

6 weeks ago56:28

56:28

How can authenticity, kindness, and a focus on guest satisfaction drive success in the hospitality industry? In this inspiring episode of The Modern Hotelier , hosts David and Steve sit down with Bart Berkey—founder and CEO of Most People Don't , international keynote speaker, podcast host, and bestselling author. Bart shares his unique journey from growing up in Pittsburgh to becoming a global executive for Ritz Carlton, and now, an entrepreneur empowering individual to do what most people don't to achieve professional and personal success. Discover how Bart's passion for guest satisfaction and authentic connections shaped his career, hear his key lessons from the luxury hospitality industry, and learn practical insights on creating unforgettable guest experiences, overcoming industry challenges, and becoming an exceptional leader. Packed with actionable advice, heartwarming stories, and Bart's contagious positivity, this episode is a must-listen for hoteliers, entrepreneurs, and anyone aspiring to make a meaningful impact. Key Highlights: The power of focusing on service excellence and customer-centricity. How Bart's book Most People Don't and Why You Should inspires better living. Leadership lessons from the Ritz Carlton that apply to any industry. Tips for staying ahead of hospitality trends in 2025. Watch the FULL episode now on YouTube for a dose of inspiration and practical wisdom: https://youtu.be/kq98F-bC_3w Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Bart's on LinkedIn: https://www.linkedin.com/in/bartberkey/ Bart's Website: https://www.bartaberkey.com/ Bart's Book: https://www.amazon.com/dp/B09L4NZWMZ/ref=cm_sw_em_r_mt_dp_6D7Q6NKDX3NE2YKF2A62/ Bart's Podcast: https://www.bartaberkey.com/podcast For full show notes head to: https://themodernhotelier.com/episode/130 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

The Modern Hotelier

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#129: How AI Phone Agents Can Improve the Guest Experience & Reduce Costs | with Ryan Daniel 43:36

6 weeks ago43:36

43:36

In this episode, hosts David and Steve, welcome Ryan Daniel, the founder of EHVA. They explore the capabilities of EHVA, an AI platform designed to handle customer service inquiries, make reservations, and conduct interviews with a natural human-like interaction. Ryan shares his entrepreneurial journey from growing up in West L.A. and starting his first internet company to working in restaurant design with his father and eventually creating EHVA. Listeners also experience a live conversation with EHVA, demonstrating its realistic and efficient response in handling typical guest service interactions. Ryan discusses the importance of realistic AI voices and the future of AI in the hospitality industry, emphasizing that AI will serve as an augmentation rather than a replacement for human staff. Key Topics for This Episode: The Evolution of Conversational AI in Hospitality How EHVA helps mitigate labor shortages and growing payroll costs What is the step-by-step process for integrating EHVA into hotel operations Watch the FULL EPISODE and see how EHVA.AI handles real guest service interactions on YouTube: https://youtu.be/AMbtIUsv_GY This episode is sponsored by EHVA.AI Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: EHVA.AI: https://ehva.ai/ Ryan on Linkedin: https://www.linkedin.com/in/ryan-daniel-630933307/?originalSubdomain=pr For full show notes head to: https://themodernhotelier.com/episode/129 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…

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#128: Inside San Antonio's Beautiful Hotel Contessa | with Miguel David 7:42

7 weeks ago7:42