The Art and Science of Customer Support | Interview with Richard Blank, CEO of Costa Rica's Call Center

The Digital Workspace Works Podcast

Ryan Purvis, Heather Bicknell, Ryan Purvis, and Heather Bicknell द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Ryan Purvis, Heather Bicknell, Ryan Purvis, and Heather Bicknell या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

1y ago 52:52

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This week, Ryan chats with Richard Blank, CEO of Costa Rica's Call Center about harnessing the power of human behavior and personality in the digital workspace.

Meet Our Guest
Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. Richard has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America, making gamification a strong part of CCC culture. He holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.

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