"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Alex Turkovic द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Alex Turkovic या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

8M ago 1:00:58

MP3•एपिसोड होम

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic
In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career journeys, getting started with a digital practice, and more.

The “more”:
00:00 - Where to start with digital
03:35 - Your First Digital CS Experience
07:12 - The Core of a True Digital Team
10:44 - Meeting an “Idol”
14:15 - Transitioning to Digital Customer Experience
18:03 - Quick Wins in Digital CS
21:28 - Being Ahead of the Curve with Digital Customer Success
25:11 - Stino’s Famous Playbook
28:38 - Achieving Revenue Growth
32:14 - “Light” Success Services
35:40 - Creating and Tracking Campaign Metrics
39:04 - Reviewing and Iterating on Strategies
42:36 - The Sweet Spot
49:48 - Laser beams and confetti
53:40 - Shout Outs
Enjoy! I know I sure did...
Stino's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Shoutouts:

Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Erika Villareal: https://www.linkedin.com/in/erivillarreal/
Anika Zubair: https://www.linkedin.com/in/anikazubair/
Diana de Jesus: https://www.linkedin.com/in/dianadejesus/
Dillon Young: https://www.linkedin.com/in/dillonryoung/
Prashanth Jothi: https://www.linkedin.com/in/prashanthjothi/

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This episode was edited by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. N

This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout.
For more information and to watch a demo, visit https://www.thinkific.com/plus/

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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

अध्यायों

1. "Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 (00:00:00)

2. Digital Customer Success Program Insights (00:00:31)

3. Digital Customer Success Explained (00:17:45)

4. The Importance of Digital Tools (00:25:48)

5. Digital Customer Success Metrics and Strategy (00:37:11)

6. Digital Customer Success Tech Tool Tips (00:51:19)

88 एपिसोडस

#MBA #Careers #Business #Alex Turkovic #Digital Customer Success #Customer Effort Score #Customer Health Score #Gainsight #Customer Retention #Churn #Customer Success #Nps #Scaled Customer Success #Scaled Cs #Digital Customer Experience #Customer Experience #Generative AI