Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Alex Turkovic द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Alex Turkovic या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

2M ago 37:17

MP3•एपिसोड होम

Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the challenges and strategies of driving digital-first customer engagement, the importance of responding to customer feedback, and how to effectively manage key customer relationships in a rapidly growing company.
Chapters:
00:00:00 - Intro
00:02:36 - Mary Caballero’s background and journey
00:04:58 - Balancing technical and customer roles
00:06:22 - Defining digital customer success
00:08:08 - Tools for scaling customer communication
00:10:41 - Key contacts and stakeholder departures
00:13:47 - Challenges of traditional training methods
00:15:02 - The role of personalization in customer success
00:18:29 - Leveraging NPS beyond the score
00:20:55 - Transforming detractors into champions
00:22:08 - Lessons learned in a startup environment
00:25:27 - Scaling onboarding processes
00:27:53 - Content recommendations for professional growth
00:29:36 - Integrating customer success and marketing
00:34:36 - Shoutouts and key mentors
Enjoy! I know I sure did...
Mary’s Linkedin: https://www.linkedin.com/in/mary-caballero/

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अध्यायों

1. Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068 (00:00:00)

2. Customer Feedback and Scaling Strategies (00:00:03)

3. Startup Customer Success and Digital Tools (00:03:43)

4. Scalable Customer Communication and Education (00:08:49)

5. Leveraging Customer Feedback for Growth (00:20:13)

6. Measuring Key Behaviors for Growth (00:23:44)

7. Customer Engagement and Retention Strategies (00:29:16)

77 एपिसोडस

#MBA #Careers #Business #Alex Turkovic #Digital Customer Success #Customer Effort Score #Customer Health Score #Gainsight #Customer Retention #Churn #Customer Success #Nps #Scaled Customer Success #Scaled Cs #Digital Customer Experience #Customer Experience #Generative AI