Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Alex Turkovic द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Alex Turkovic या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

9M ago 49:15

MP3•एपिसोड होम

Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from high touch to tech touch interactions.

Topics:

02:40 - The origin of the Red Slacks
07:44 - Aaron’s journey into customer success
12:28 - Importance of hospitality experience in CS
17:14 - Digital customer experience definition
19:33 - Leveraging data in digital strategies
26:50 - Rethinking the traditional QBR
34:37 - B2B learns from direct-to-consumer strategies
36:34 - Effective tools in digital CS
40:20 - The missing piece in customer success platforms

Enjoy! I know I sure did...

Aaron's LinkedIn: https://www.linkedin.com/in/athomps/
Red Slacks: https://redslacks.com/
SuccessCOACHING: https://successcoaching.co/
Resources:
- 4Rocks by Sean Albertson
- Revenue Operations by Stephen Diorio and Chris Hummel
Shoutouts:

Simon Kriss: https://www.linkedin.com/in/simonkriss/
Percy Rose: https://www.linkedin.com/in/percyrose/
Mickey Powell: https://www.linkedin.com/in/mickeypowell/

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This episode was edited by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. Navigate to lifetimevaluemedia.com to learn more.
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Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!

Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!

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अध्यायों

1. Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058 (00:00:00)

2. Navigating Customer Success in Digital Era (00:00:33)

3. Career Journey Into Customer Success (00:08:24)

4. Advancing Digital Customer Success Strategies (00:17:59)

5. Innovative Digital Customer Success Strategies (00:32:27)

6. Revolutionizing Customer Success Tech Stack (00:39:49)

96 एपिसोडस

#MBA #Careers #Business #Alex Turkovic #Digital Customer Success #Customer Effort Score #Customer Health Score #Gainsight #Customer Retention #Churn #Customer Success #Nps #Scaled Customer Success #Scaled Cs #Digital Customer Experience #Customer Experience #Generative AI