Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Alex Turkovic द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Alex Turkovic या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

24d ago 49:12

MP3•एपिसोड होम

Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences.
Chapters:
00:03:36 - From New York hustle to Denver vibes
00:04:17 - Early career tales: Boston Market and Hallmark
00:06:15 - Lessons in evolution at Hallmark
00:08:17 - A journey into tech: Sam's path to digital CS
00:13:25 - What is digital CS, and why does it matter?
00:17:30 - Digital program managers vs. product managers
00:22:31 - Office hours: Scaling human connection
00:28:24 - Building automations to enhance customer success
00:33:38 - Merging digital and human touchpoints
00:38:57 - Digital success hubs inspire a vision
00:41:40 - LinkedIn, meetups, and learning from AI pioneers
00:44:38 - Connect and continue the conversation with Sam
Enjoy! I know I sure did…
Samantha's Linkedin: https://www.linkedin.com/in/samanthaedavid/

This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout.
For more information and to watch a demo, visit https://www.thinkific.com/plus/

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अध्यायों

1. Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081 (00:00:00)

2. The Digital Customer Experience Podcast (00:00:31)

3. Implementing Digital Customer Success Programs (00:16:44)

4. Digital Customer Success Evolution and Future (00:31:08)

5. Building a Digital Success Hub (00:42:11)

6. Media Production Services by Lifetime Value (00:48:04)

85 एपिसोडस

#MBA #Careers #Business #Alex Turkovic #Digital Customer Success #Customer Effort Score #Customer Health Score #Gainsight #Customer Retention #Churn #Customer Success #Nps #Scaled Customer Success #Scaled Cs #Digital Customer Experience #Customer Experience #Generative AI