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Sales & Service - The Lost Art of Retail
Manage episode 297370165 series 2859383
Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, Craig Patterson, Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, and Craig Patterson द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, Craig Patterson, Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, and Craig Patterson या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
There ha s been much trumpeting of "customer experience" over the past decade. However, the experiential foundations of the past 100 years are still these: sales and service.
Have we forgotten what exceptional sales and service entails? Have productivity efforts gone too far? This is different than having shiny interactive displays in store... this shows up when we shoppers have our specific problems solved, when we gratefully buy something more expensive because an associate helps us better understand the value it brings. We don't feel 'sold'.
Why is it eroding? What are the underlying causes that are getting missed? Why does online face its own challenge? And where do some innovations such as advanced chat or facebook live offer a lifeline?
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