Eliminate the Rocks From Your Customer Journey - Sean Albertson

SIMPLE brand With Matt Lyles

Matt Lyles द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Matt Lyles या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

2M ago 37:24

MP3•एपिसोड होम

In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson.

Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200.

And Sean is the author of the award-winning book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.

Here’s what we discuss:

The four types of “rocks” that disrupt your customer experience
How to find and eliminate the “rocks” from your customer journey
Connecting silos to create a seamless experience
The need for cross-functional teams to address customer experience
Connecting upstream and downstream effects in your customer journey
The Colorado DMV’s seamless customer experience

RESOURCES FROM THIS EPISODE:

150 एपिसोडस

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