))
From 400 to 1,700: The Unstoppable Growth of Bozard Ford’s Mobile Service
Manage episode 449764964 series 3587960
Bill Springer द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Bill Springer या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Customers today expect more convenience than ever, and dealerships need to adapt to stay competitive. With growing demand for faster, more accessible service, how can your dealership meet these expectations while boosting efficiency and retention?
In this episode of Retention Roadmap, sponsored by DriveSure, we dive into the innovative world of mobile service with Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln. We explore the benefits of his new approach to customer service, which operates over 40 mobile units that deliver fast, convenient service directly to customers’ doorsteps. We also discuss how mobile service is improving retention rates, increasing shop capacity, and creating new revenue opportunities, particularly with fleet customers.
What we discuss in the episode:
- How Bozard Ford's mobile service improves customer satisfaction and reduces wait times
- The role of mobile units in optimizing shop capacity and technician efficiency
- Key services offered through mobile units, from tire replacements to diagnostics
- Strategies for selling mobile service to fleet customers and boosting revenue
- Why mobile service is reshaping the future of dealership operations
Resources from this episode:
Social Media:
14 एपिसोडस
साझा करें
