MGMA Insights: Humanizing Lean Leadership in Healthcare – A Conversation with Owen Dahl

MGMA Podcasts

Welcome to the MGMA Insights Podcast, where we bring expert insights to help medical practice leaders and MGMA members navigate the challenges of the healthcare industry. I’m Daniel Williams, your host and Senior Editor at MGMA. Today, we have a returning guest, healthcare consultant and author Owen Dahl. Owen’s latest book, Humanizing Lean Leadership in Healthcare, published by MGMA, is the focal point of this episode. We’ll discuss how Lean principles can be adapted to foster a human-centric approach in medical practices, tackling staff engagement, efficiency, and patient outcomes.

Key Topics Covered:

• The motivation behind Humanizing Lean Leadership in Healthcare and how it fills a content gap in Lean literature.
• How organizations can integrate Lean tools while keeping a strong focus on culture and human engagement.
• The parallels between Lean implementation and adapting to AI in the workplace.
• Practical examples of culture-driven success in medical practices using Lean principles.
• Details about Owen Dahl’s Lean Six Sigma Green Belt course offered by MGMA and how it aligns with his book.

Major Takeaways:

• The Need for Human-Centric Lean: Owen emphasizes that while Lean and Six Sigma often focus on metrics and efficiency, it’s crucial to engage employees' minds and skills. “One of the bigger wastes that we’ve always seen is that the employees’ brains are not engaged as much as they should be.”
• Adapting to Change: With the rise of AI, many fear job loss. Owen discusses that adaptation and upskilling employees are essential for leveraging new technologies successfully: “The ones that are going to be successful are those that are going to adapt... and use it effectively.”
• Culture as the Foundation: Successful integration of Lean and AI depends on a strong organizational culture. Owen states, “If the culture is not accepting of these kinds of things happening, that organization is probably doomed to fail.”
• Real-World Applications: Owen shares insights from a case study involving a 20-doctor practice where Lean tools were tailored to meet the needs of individual departments, resulting in improved patient satisfaction and staff retention.
• Educational Opportunities: Owen highlights the flexibility of MGMA’s Lean Six Sigma Green Belt course, which allows participants to apply Lean tools to real-world projects within their practices.

Quotes:

• “It’s humanizing efficiency... to meet the demand and still make it a great patient experience.”
• “Every organization needs to look at itself in relation to AI, Lean, and staff retention to be successful.”

Resources:

• Humanizing Lean Leadership in Healthcare by Owen Dahl
• MGMA Lean Six Sigma Green Belt Course

Recommended Reading:

• Sapiens: A Brief History of Humankind by Yuval Noah Harari
• Nexus by Yuval Noah Harari

For more information and additional resources, visit the MGMA website.

CareCredit
Are your patients concerned about out-of-pocket costs? Is your practice looking for a way to help address those concerns and improve the patient experience? Then, you may want to consider offering the CareCredit credit card as a payment option. For over thirty-five years, CareCredit, a Synchrony solution, has been offering patients a way to pay for health and wellness expenses not covered by insurance. CareCredit can seamlessly integrate with your business and offer a valuable financing option for your patients so they can pay for services or products over time to help fit their budget. To learn more about how CareCredit works for you and your patients, visit www.carecredit.com/mgmapodcast.

NextGen
Looking to transform your healthcare practice with AI? NextGen Healthcare is leading the way by leveraging artificial intelligence. It is helping practices improve efficiency, streamline workflows, and enhance patient outcomes. From predictive analytics to automating routine tasks, NextGen Healthcare's AI solutions are revolutionizing the delivery of care. Don't miss out on the future of healthcare innovation. Visit https://www.nextgen.com/ today to learn how NextGen Healthcare can help you drive efficiency and elevate patient care.