MC Fireside Chats - January 18th, 2023

MC Fireside Chats

In this week’s episode of MC Fireside Chats, show hosts Brian Searl and Cara Csizmadia discussed the possible opportunities and challenges that AI usage may bring to the campground and RV industry.

Joining them for this discussion are recurring guest Papoose Pond Co-Owner Duncan Winship and special guest Outdoor Venture Partners Managing Partner Andrew Garcia.

The group discussed various topics, such as the effects of using AI for customer service, enforcing campground rules, increasing bookings, and marketing. They also emphasized the limitations of AI technology and the need for more data to enhance its capabilities to make decisions.

They also discussed the possibility of using robots for security and other purposes in campgrounds.

Garcia, who is also an owner of two campgrounds, one of which is fairly recently developed, shared his thoughts on how new players in the outdoor hospitality industry can bring in new energy and ideas. He expressed staff challenges and how catering to the demands of guests is important.

"The use of AI in the campground industry is a game changer. It helps us to provide a more personalized experience to our guests while still maintaining a sense of security," he said.

“The possibilities of AI in the campground industry are endless. It will make the process of customer service, rule enforcement, and marketing more efficient, which in turn will help to improve the guest experience," said Winship.

The group’s discussion shifted to the idea of using AI to improve campground operations’ efficiency and utilizing virtual reality in attending conferences and networking like the upcoming Canadian Outdoor Hospitality Conference 2023, organized by the Canadian Camping & RV Council, which will be done purely virtual.

They also discussed the potential of AI tools such as GPT-4 and its potential impact on the RV industry.

MC Fireside Chats is a podcast that discusses the latest trends and challenges in the campground and RV industry with experts. The show is hosted by Brian Searl and Cara Csizmadia. The latest episode is available now and can be found on the show's website or on popular podcast platforms.