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Recognizing employees’ value in improvement processes with Stephanie Mercado
Manage episode 418396448 series 3504894
Dr Jacqueline Kerr द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Dr Jacqueline Kerr या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In this week’s inspirational episode of the Leading Real Change podcast, Stephanie Mercado CEO of the National Association of Healthcare Quality shares how her organization transformed healthcare quality from compliance to competencies and career paths that lead to greater improvements and employee engagement.
Key takeaways include:
Moving beyond compliance as a box checking exercise involved creating a list of competencies that would lead to improved quality in daily work practices
Operationalizing quality improvement processes allowed employees to see the important role they played in driving better care
The list of competencies allowed employees to see how they could continue to grow in their careers by building more capacity to contribute to stronger quality processes
Stephanie shared how she connected her role to improving healthcare for all so her kids could understand why her work had meaning
In the same way quality improvement is an ongoing process, Stephanie believes that leadership is also an ongoing process of persisting on a journey of growth
Having purpose related to delivering better outcomes is a key employee engagement strategy
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