Curiosity, Community, and Casa Bonita: ElevateCX Recap

Happy to Help | A Customer Support Podcast

Text the show!

This week we are recapping our time at the ElevateCX Conference in Denver! Kate Chupp joins us to discuss some of our main takeaways from our time at ElevateCX!
In this episode, we'll discuss specific talks from the event, why ElevateCX doesn't feel like your typical work conference, and how our time in Denver inspired us to continue providing remarkable support experiences for our customers. Plus, you'll hear directly from support professionals as they share their advice, software recommendations, and insights into the future of Customer Support!
If you're able to make it to ElevateCX in London, we highly recommend it.
Tools featured in this episode:

• Slack
• Forethought
• Notion
• Airtable
• Alfred
• Habitica

Special thanks to everyone who interviewed with us at ElevateCX!

• Ashley Hayslett
• Cheryl Spriggs
• Deon Nicholas
• Kate Wilson
• Kristi Ernst Thompson
• Lance Conzett
• Mercer Smith
• Sarah Caminiti
• Sarah Hatter

We want to hear from you! Share your support stories and questions with us at [e-mail]!

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अध्यायों

1. ElevateCX Recap Episode (00:00:00)

2. Customer Service Week (00:00:21)

3. Who Made My Day Recently (00:02:21)

4. ElevateCX Denver Recap (00:04:49)

5. The Importance of Support in Support (00:13:54)

6. Assumptions & Curiosity (00:18:25)

7. AI's Role in Customer Support (00:21:33)

8. Finding Ways to Get Unstuck (00:23:39)

9. SIRL: ElevateCX Mini-Interviews (00:29:23)

10. #1: What do you love about working in Customer Experience? (00:30:17)

11. #2: Insights on Customer Experience Industry (00:30:22)

12. #3: Advice for Developing a Support Strategy (00:35:00)

13. #4: Software Recommendations (00:37:08)

14. #5: The Future of Customer Experience (00:40:55)

15. #6: ElevateCX Takeaways (00:43:35)