328: The Important Market Segment You're Probably Ignoring with Laura White

Destination Marketing Podcast

In this episode, Adam is joined by Laura White, senior director of brand marketing and strategy at Visit Charlotte. With nearly half of their yearly visitation coming from visiting friends and family, Laura tells us how they shifted their marketing efforts to tap into this previously under-recognized market. Adam and Laura explore the challenges of aligning this new marketing strategy with hoteliers' goals and the importance of fostering community pride.
“When you're hosting, you want to show them the best that where you live has to offer. That fact alone is something that is so intertwined with the perception of the destination. If your residents don't have the best perception of the destination, that is going to translate into how others view your destination.” -Laura White
Visit Charlotte
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