))
Data Gurus Podcast | Insights on Business Strategy, Mergers and Acquisitions, Market Research & Data Collection
«
»
How SAP’s Data-Driven Approach Fuels Customer Experience Innovation with Kai Stübane
Manage episode 442981764 series 3497847
Sima Vasa द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Sima Vasa या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
On this episode, host Sima Vasa talks to Kai Stübane, Solution Chief Revenue Officer for SAP CX for Middle and Eastern Europe, about the evolving role of customer experience (CX) in driving business success.
Key Takeaways:
(00:06) Kai’s journey from PwC to SAP.
(01:21) CX covers all customer touchpoints.
(03:33) SAP uses data to improve CX.
(05:48) CX boosts top-line revenue.
(09:00) Global shift toward automation and self-service.
(13:03) Personalization is critical to customer satisfaction.
(16:48) AI’s growing role in customer experience.
(17:45) Focus on CX leads to market growth.
(21:00) Clean data is crucial for AI and automation.
Resources Mentioned:
Thanks for listening to the Data Gurus podcast, brought to you by Infinity Squared. If you enjoyed this episode, please leave a 5-star review to help get the word out about the show, and be sure to subscribe so you never miss another insightful conversation.
#Analytics #MA #Data #Strategy #Innovation #Acquisitions #MRX #Restech
233 एपिसोडस
साझा करें
