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SH112: Authority Gradient - Why people don't (or can't) speak up.
Manage episode 444799045 series 3516753
Gareth Lock at The Human Diver द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Gareth Lock at The Human Diver या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In this episode, we discuss the challenges teams face when speaking up, especially in the presence of authority figures. A German research study found that in 72% of cases, team members chose to remain silent even when verbal intervention was necessary, and only 40% of those who did speak up were assertive. Reasons for silence included deference to authority, lack of confidence, and failure to recognize the situation’s urgency. This highlights the need for effective Non-Technical Skills training, which helps individuals practice assertiveness without confrontation, improving safety and communication in high-stakes environments.
Original blog: https://www.thehumandiver.com/blog/authority-gradient-why-people-don-t-or-can-t-speak-up
Links: Tenerife crash 1977: https://en.wikipedia.org/wiki/Tenerife_airport_disaster
Surgeon who removed wrong kidney: http://www.telegraph.co.uk/news/uknews/1398408/Surgeons-who-removed-the-wrong-kidney-are-cleared.html
German research paper: https://www.researchgate.net/publication/231210745_Do_residents_and_nurses_communicate_safety_relevant_concerns_Simulation_study_on_the_influence_of_the_authority_gradient
Improving Anesthetists’ ability to speak up: http://www.ncbi.nlm.nih.gov/pubmed/26703413
Tags: English, Gareth Lock, Healthcare
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