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Episode 1: Managing communications at the world's favourite airline during a global pandemic.
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Sam Bleazard द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Sam Bleazard या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
We talk to Drew McMillan, leader of the global Colleague Communication & Culture function at British Airways - about the Covid-19 response of the world's favourite airline, pride in their people, what the future holds for travellers, and an early career in Glaswegian coffee...
Introduction from Sam Bleazard
1mins15secs - Initial reaction to the pandemic and putting measures in place.
3minutes - Pride in keeping supply lines open and the sense of responsibility, in saying goodbye to, and repatriating people.
6mins45secs - British Airways people doing remarkable things.
9minutes - Creating dedicated channels of support.
12mins45secs - Drew on his Colleague and Culture role: 'Today I consider myself more of an HR professional.'
15mins45secs - Changes to the airline industry.
18mins - Early career, first job and lifelong love of coffee.
21mins45secs - Communication lessons and universal truths.
27mins30secs - What can we learn from the airline industry?
31minutes - Hobbies, side-hustles and Drew's unknown fact.
38mins30secs - Hopes for the future.
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