Welcome to 'Clienteling Unveiled,' where we unravel the challenges, share expert tips, and discuss key issues in the world of clienteling. Join us for quick insights on navigating personalization, communication, and innovative solutions. Your go-to source for transforming challenges into opportunities and building lasting client connections
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Building versus Buying a clienteling solution
3:27
3:27
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3:27
Description: In this episode of Clienteling Unveiled, host Alexis Dulin delves into one of the most crucial decisions luxury brands are facing in 2024: should they build their own clienteling platform from scratch, or invest in a ready-made solution? Joining Katie Zuzanna Kuszkir, a talented engineer from BSPK—who will share insights on the pros an…
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Navigating Declining Foot Traffic in Retail: How Clienteling with BSPK Can Keep You Connected to Your Customers
3:50
3:50
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3:50
In this episode of Clienteling Unveiled, host Katie Tame sits down with retail Customer Success expert Alexis Dulin to discuss the growing challenge of declining foot traffic and how retailers can stay connected with their customers through clienteling. Learn how personalized engagement, driven by comprehensive data and innovative technology, can t…
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Breaking Down Data Silos: How BSPK's Clienteling Solution Unifies Customer Data for Seamless Personalization
2:43
2:43
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2:43
In this episode of Clienteling Unveiled, host Katie Tame sits down with Zuzanna Kusznir, works in Engineering at BSPK, to discuss the transformative power of unifying customer data in the retail industry. Learn how BSPK's clienteling solution integrates data from multiple sources, creating comprehensive customer profiles that enhance personalized s…
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1
The Economic Power of Millennials (aged 28-43 years old)
2:53
2:53
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2:53
In this episode of "Clienteling Unveiled," host Katie is joined by Meiling Fournier, VP Sales of BSPK Clienteling, to explore the immense economic power of Millennials and how retailers can effectively market and sell to this influential demographic. Discover the key preferences and behaviors of Millennials, such as the importance of authenticity, …
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Unlocking Retail Success: The Power of AI and Automation in Clienteling
2:55
2:55
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2:55
In this episode of "Clienteling Unveiled," host Katie is joined by Henrique Cardoso and Zuzanna Kusznir who are both on the Engineering Team at BSPK. We will explore how AI and automation are revolutionizing the world of clienteling. Discover how these technologies enhance personalization, predict customer needs, and free up sales associates to foc…
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1
The power of emotional connection in retail selling
5:04
5:04
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5:04
In this episode of "Clienteling Unveiled," host Katie is joined by Meiling Fournier, a seasoned expert in luxury retail and clienteling, to discuss the power of emotional connection in clienteling. Discover how personalized interactions, empathy, and genuine care can transform the shopping experience, drive customer loyalty, and boost sales. Tune i…
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1
The impact of Gen Z on clienteling: What retailers should know
4:08
4:08
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बाद में चलाएं
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पसंद
4:08
Welcome to another episode of Clienteling Unveiled! In this episode, we explore the dynamic world of Gen Z shoppers and how retailers can adapt their strategies to engage this tech-savvy, value-driven generation. Our host, Katie, is joined by retail strategist Alexis Dulin, Customer Success Manager at BSPK, to discuss key characteristics of Gen Z, …
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1
The importance of quality data for engaging customers
3:30
3:30
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पसंद
3:30
In this episode of Clienteling Unveiled, your host Alexis Dulin sits down with Zuzanna Kusznir, an Engineer at BSPK who works in analytics, to explore the critical role of quality data in clienteling. Discover why accurate, complete, consistent, timely, and relevant data is the backbone of personalized customer interactions and how it can enhance y…
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1
Like Chocolate & Peanut Butter: How Data Analytics and Clienteling Elevate Retail Success Together
15:47
15:47
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15:47
42 Technologies & BSPK: Better Together When combined, the power of 42’s data analytics and BSPK’s clienteling capabilities is almost a cheat code for brands. Listen to another episode of Clienteling Unveiled where Host: Katie interviews Rita Berrada, VP of Sales from 42 Techonolgies and Meiling Fournier, VP of Sales at BSPK. Learn how retailers ca…
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Join Zuzanna on Clienteling Unveiled as she talks about every aspect of clienteling with Katie Tame, Strategic content creator for BSPK. Learn about why clienteling is important and hear real live examples of how it can work for you. Tune into Clienteling Unveiled and see what clienteling can do for your company, sales team and you. https://youtu.b…
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Impact, Influence and Inspire: Getting Results in Retail with Sales Coaching
4:44
4:44
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4:44
Join us on Clienteling Unveiled as we dive into the world of retail sales and explore the latest trends and strategies to get results. In this episode, we're joined by Meiling Fournier, a sales expert with over 10 years of experience in the retail industry. Meiling shares her insights on the biggest challenges in retail sales and how sales coaching…
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Welcome to Clienteling Unveiled by BSPK, where we uncover the secrets of data-driven clienteling in the retail industry. Join host Zuzanna as she explores the world of personalized customer experiences with leading experts like Alexis Dulin, Customer Success Manager from BSPK. Discover how data analytics is transforming the retail landscape, drivin…
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1
The Power of Quality Over Quantity in Clienteling
3:12
3:12
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3:12
Join host Alexis and special guest Meiling Fournier, VP sales at BSPK, as they delve into the importance of quality over quantity in clienteling messages. In this episode of Clienteling Unveiled, they discuss why personalized and engaging messages are key to building strong customer relationships and driving sales. Discover practical tips for makin…
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1
Customer Journey Mapping: understanding the customer experience
3:13
3:13
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3:13
Discover the secrets to optimizing your customer journey with BSPK! In this episode of "Clienteling Unveiled," host Katie sits down with Jeff Ellis, VP of Sales at BSPK, to explore the essentials of customer journey mapping. Learn how to create seamless and satisfying experiences for your customers, from initial awareness to loyalty. Tune in for ex…
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The Vital Role of Effective Internal Communication in a Retail Environment
4:50
4:50
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बाद में चलाएं
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4:50
Great communication begins with connection -- The Vital Role of Effective Internal Communication in a Retail Environment. Welcome to Clienteling Unveiled, the podcast where we delve into the world of retail customer engagement and effective messaging. In this episode, we focus on the vital role of internal communication in a retail environment, spe…
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Tune in to the latest episode of Clienteling Unveiled where we delve into the world of clienteling and hyper-personalization in 2024. Hosted byZuzanna, this episode features expert insights from Alexis Dulin, Customer Success Manager for BSPK, exploring the importance and value of investing in hyper-personalization strategies for retail success. Di…
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1
The Hottest Retail Trend: Clienteling
3:58
3:58
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3:58
BSPK Clienteling Unveiled is your go-to podcast for all things clienteling in the retail world. Join us as we explore the latest trends, strategies, and technologies shaping the future of personalized customer experiences. Each episode, we'll dive deep into topics like data-driven clienteling, omnichannel strategies, and the human touch in a digita…
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1
Understanding CRM and Clienteling and how they work together
4:07
4:07
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पसंद
4:07
Welcome to the BSPK podcast, where we delve into the dynamic world of customer engagement, exploring how the perfect blend of personal touch and smart data can transform your business. Join us as we uncover the power of clienteling and CRM, and how these tools seamlessly intertwine to create personalized customer experiences that drive loyalty and …
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1
Synergy with (Customer Data Plaform) CDP and Clienteling
3:58
3:58
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बाद में चलाएं
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पसंद
3:58
Welcome to Clienteling Unveiled, the podcast where we uncover the secrets of customer engagement in the retail world. Join us as we explore the latest trends, strategies, and technologies that are reshaping the way retailers connect with their customers. From Customer Data Platforms (CDPs) to clienteling techniques, we'll dive deep into the tools a…
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1
Enhancing engagement with graphics and visuals
2:47
2:47
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बाद में चलाएं
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पसंद
2:47
Discover the power of visual engagement in retail with BSPK Clienteling Unveiled. Join host Alexis and guest Paige Wilson, BSPK Graphic Designer, as they explore the significance of graphics and videos in enhancing customer engagement. Learn how visual content drives sales, strengthens brand image, and fosters customer loyalty. Tune in to BSPK Clie…
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1
Increasing sales through upsell and cross-sell
4:05
4:05
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बाद में चलाएं
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पसंद
4:05
Tune in to BSPK Clienteling Unveiled, where we uncover the latest strategies and trends in clienteling. In this episode, we delve into the art of increasing sales through upselling and cross-selling techniques. Our expert guests share valuable insights on leveraging customer data, implementing best practices, and measuring success in upselling and …
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Join Katie on BSPK Clienteling Unveiled as she explores the latest trends in retail. In this episode, Katie is joined by a special guest to discuss the ROI and Adoption of Clienteling in today's retail landscape. They dive into the importance of defining clear goals and KPIs, evaluating the impact of clienteling on business operations, and training…
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1
The Importance of Customer Engagement and Effective Messaging in Retail
3:19
3:19
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बाद में चलाएं
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3:19
In "Clienteling Unveiled," join host Alexis as she delves into the dynamic world of retail customer engagement and effective messaging. Each episode features insightful discussions with industry experts, including sales strategists, customer experience specialists, and retail technology innovators, who share their expertise and strategies for succe…
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1
McKinsey article discussion of how emotions are vital for retail success
2:46
2:46
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2:46
Welcome to Clienteling Unveiled, a podcast that delves into the evolving landscape of retail, exploring trends, insights, and strategies to enhance the customer experience. Hosted by Jeff Ellis, this episode features a deep dive into the world of luxury retail with a focus on the importance of the physical shopping experience and the role of emotio…
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1
Why Insights Matter for your Sales Team
3:49
3:49
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3:49
Unveiling the Power of Insights," understand the pivotal role of data analytics in clienteling strategies. From understanding consumer behavior to optimizing inventory management and gaining a competitive edge, data insights are the cornerstone of modern retail operations. Through insightful discussions and expert interviews, this podcast delves in…
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1
Emotions, Not Transactions, Define Luxury
3:13
3:13
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बाद में चलाएं
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3:13
Clienteling Unveiled presents "Emotions, Not Transactions, Define Luxury," a captivating exploration into the world of luxury retail. This episode features industry experts Jeff Ellis and Meiling Fournier as they dissect the profound impact of emotions on luxury shopping experiences. Jeff and Meiling delve into the significance of clienteling, wher…
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1
Sales Success in Retail: Tips to elevate your game
4:15
4:15
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बाद में चलाएं
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4:15
In this episode of Clienteling Unveiled, host Alexis sits down with Nico Alfonso, an Account Executive for BSPK, to discuss the key steps to becoming an exceptional salesperson in retail. Nico shares valuable insights, highlighting the importance of understanding your product, providing exceptional customer service, and following up before and afte…
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1
Clienteling Essentials: Learn how to grow your sales
3:39
3:39
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3:39
Join Katie, your host, as she delves into the art and science of clienteling in the retail industry with special guest Zornitza Stefanova, CEO and founder of BSPK. Discover how BSPK's innovative approach to clienteling is driving customer loyalty, increasing sales, and transforming the retail landscape. Learn why clienteling is essential for busine…
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1
Strategies to motivate your sales team Part 2 of 2
5:06
5:06
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5:06
Join us for Part 2 of this informative podcast as we explore retail motivational tips. In this episode, we unravel BSPK's clienteling technology, a game-changer in understanding sales psychology and boosting team morale. Learn how BSPK bridges the digital disconnect, creating personalized retail experiences and injecting a human touch into online s…
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1
Strategies to motivate your sales team Part 1 of 2
5:15
5:15
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5:15
Part 1 of 2 Explore the heart of retail motivation with Clienteling Unveiled! In this episode, we unravel BSPK's clienteling technology, a game-changer in understanding sales psychology and boosting team morale. Learn how BSPK bridges the digital disconnect, creating personalized retail experiences and injecting a human touch into online shopping. …
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1
The Importance of Clienteling Culture
3:47
3:47
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बाद में चलाएं
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3:47
Join us as we explore the importance of clienteling culture in modern retail. In this episode, we delve into the pivotal role of retail associates in shaping memorable customer experiences and discuss strategies for fostering a thriving clienteling culture. Discover the transformative impact of empowering sales teams, harnessing technology, and cel…
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1
Don’t miss out on opportunities. Is your sales strategy really working?
5:27
5:27
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5:27
Embark on a journey through the intricacies of sales strategy. From insightful tips to crafting a roadmap for success, this podcast unravels the core elements of effective sales strategies and clienteling. Subscribe now to gain exclusive access to expert advice, actionable tips, and a roadmap that can elevate your sales game. Don't miss out on the …
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1
Transactional versus Transformational: Building Client Loyalty
3:37
3:37
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3:37
Unlock the secrets to unparalleled customer loyalty on Clienteling Unveiled. BSPK delves into the transformative realm of clienteling strategies. Explore how personalized approaches, data-driven insights, and innovative technologies contribute to building lasting customer connections. Hear about challenges faced by retailers and effective strategie…
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1
Declining stock prices in the Luxury Sector - how does this effect retail?
3:01
3:01
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3:01
In the tumultuous landscape of 2024, a storm is brewing in luxury retail stocks, with Kering facing a significant 35% decline, Richemont down by 18%, and LVMH witnessing a decrease of 17%. This downward spiral has the potential to impact all brands across the industry. Find out how this change could affect your brand. In times of uncertainty, it's …
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Uphill battle for Retail in 2024 - now is the time to be proactive
2:16
2:16
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2:16
In the world of luxury, change is on the horizon. After years of record growth, RBC Capital Markets warns of a potential slowdown. The signs are here – LVMH's stock tumbled 7% post-quarterly results, marking its steepest drop since 2020. Analysts are adjusting their sails, anticipating a market correction for slower growth in the coming quarters. A…
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Welcome to Clienteling Unveiled, your go-to podcast for decoding the future of retail in 2024 and beyond. Join us as we dive deep into the dynamic landscape of retail trends, unraveling the strategies that will redefine the shopping experience. In this episode, we explore the era of hyperpersonalization, where tailored experiences reign supreme. Di…
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