Dis After Dark Podcast is a Disney podcast for grown ups. Walt Disney World, Disneyland & Disneyland Paris all get discussed. We even chat Disney Plus. The show is an irreverent look at all things Disney parks by a British team of people who really know their stuff about Disney Parks and Disney Movies. If you like Disney you’ll love Dis After Dark Podcast. Please check out our Patreon Page for exclusive shows and early released content https://www.patreon.com/afterdarkpodcastnetwork We are t ...
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Player FM - Internet Radio Done Right
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Jon Bumhoffer, David Millili, and Steve Carran द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Jon Bumhoffer, David Millili, and Steve Carran या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
समान The Modern Hotelier
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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As She Rises brings together local poets and activists from throughout North America to depict the effects of climate change on their home and their people. Each episode carries the listener to a new place through a collection of voices, local recordings and soundscapes. Stories span from the Louisiana Bayou, to the tundras of Alaska to the drying bed of the Colorado River. Centering the voices of native women and women of color, As She Rises personalizes the elusive magnitude of climate cha ...
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Imperfect Paradise is an award-winning weekly narrative podcast showcasing California stories with universal significance, hosted by Antonia Cereijido. Each deeply reported story is driven by characters who illuminate aspects of American identity and underscore California's reputation as a home for dreamers and schemers, its heartbreaking inequality, its varied and diverse communities, its unique combination of dense cities and wild places. New episodes premiere Wednesdays, with broadcasts o ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Join two of the stars from Real Housewives of Potomac, Gizelle Bryant and Robyn Dixon, as they team up for their new podcast Reasonably Shady. The show features conversations about being fearless women as they recount stories from their exciting lives. Topics include dating, relationships, marriage, entrepreneurs, motherhood, style, glam, current events and more! Join Gizelle and Robyn for Reasonably Shady!
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Most of us have gotten at least a little emotional at some point recently. It’s natural. But why do we have emotions and how much should we pay attention to them on any given day? Can we learn to skillfully choose which emotions to listen to and which ones to just let move on by? In More Than A Feeling, the latest podcast from Ten Percent Happier, host Saleem Reshamwala goes on a real life quest to find the answers to these questions. He’ll experiment with neuroscientists, dive into stories ...
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The Maverick Show: Remote Entrepreneurship and World Travel
Matt Bowles: Digital Nomad & Full-Time Traveler Since 2013
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Meet diverse travelers and digital nomads from every continent who share their personal journey to location-independence as well as their reflections on identity, the power dynamics that shape our world, and how we can be more thoughtful, conscious travelers as we move through it. Hosted by Matt Bowles—your typical Irish-American hip hop DJ turned human rights activist turned location-independent entrepreneur turned minimalist world-traveler and podcaster—these in-depth conversations take pl ...
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Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
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This Is Woman's Work with Nicole Kalil
1 How To Pitch Yourself (And Get A Yes) | 300 27:52
27:52 
बाद में चलाएं 
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पसंद27:52
बाद में चलाएं
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पसंदWe made it— 300 episodes of This Is Woman’s Work ! And we’re marking this milestone by giving you something that could seriously change the game in your business or career: the skill of pitching yourself effectively. Whether you’re dreaming of being a podcast guest, landing a speaking gig, signing a client, or just asking for what you want with confidence—you’re already pitching yourself, every day. But are you doing it well? In this milestone episode, Nicole breaks down exactly how to pitch yourself to be a podcast guest … and actually hear “yes.” With hundreds of pitches landing in her inbox each month, she shares what makes a guest stand out (or get deleted), the biggest mistakes people make, and why podcast guesting is still one of the most powerful ways to grow your reach, authority, and influence. In This Episode, We Cover: ✅ Why we all need to pitch ourselves—and how to do it without feeling gross ✅ The step-by-step process for landing guest spots on podcasts (and more) ✅ A breakdown of the 3 podcast levels: Practice, Peer, and A-List—and how to approach each ✅ The must-haves of a successful podcast pitch (including real examples) ✅ How to craft a pitch that gets read, gets remembered, and gets results Whether you’re new to pitching or want to level up your game, this episode gives you the exact strategy Nicole and her team use to land guest spots on dozens of podcasts every year. Because your voice deserves to be heard. And the world needs what only you can bring. 🎁 Get the FREE Podcast Pitch Checklist + Additional Information on your Practice Group, Peer Group, and A-List Group Strategies: https://nicolekalil.com/podcast 📥 Download The Podcast Pitch Checklist Here Related Podcast Episodes: Shameless and Strategic: How to Brag About Yourself with Tiffany Houser | 298 How To Write & Publish A Book with Michelle Savage | 279 How To Land Your TED Talk and Skyrocket Your Personal Brand with Ashley Stahl | 250 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music…
#93: Treehouse Resort & Offering Unique Travel Experiences | with Amanda Jensen
Manage episode 440410653 series 3336908
Jon Bumhoffer, David Millili, and Steve Carran द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Jon Bumhoffer, David Millili, and Steve Carran या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business?
Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a simple treehouse for her children blossomed into an innovative and immersive hospitality experience.
In this episode, you'll discover:
- The origin story of Sanctuary Treehouse Resort and how it grew from a family project to a world-renowned destination
- Unique interactive features of the treehouses, including slides, secret ladders, and drink chutes
- Insights into sustainable building practices and preserving the natural environment
- How the resort balances luxury amenities with a playful, childhood-inspired atmosphere
- The impact of the business on family life and creating a legacy
- Partnerships with local attractions and the creation of the "Sanctuary Perk Card" for guests
Tune in to discover how Amanda and her family are redefining experiential travel, one treehouse at a time!
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
LinkedIn: https://www.linkedin.com/in/amanda-jensen-a6b358236/
Sanctuary Treehouse Resort: https://www.treehouseresort.com/
For full show notes head to: https://themodernhotelier.com/episode/93
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...
153 एपिसोडस
साझा करेंManage episode 440410653 series 3336908
Jon Bumhoffer, David Millili, and Steve Carran द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Jon Bumhoffer, David Millili, and Steve Carran या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business?
Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a simple treehouse for her children blossomed into an innovative and immersive hospitality experience.
In this episode, you'll discover:
- The origin story of Sanctuary Treehouse Resort and how it grew from a family project to a world-renowned destination
- Unique interactive features of the treehouses, including slides, secret ladders, and drink chutes
- Insights into sustainable building practices and preserving the natural environment
- How the resort balances luxury amenities with a playful, childhood-inspired atmosphere
- The impact of the business on family life and creating a legacy
- Partnerships with local attractions and the creation of the "Sanctuary Perk Card" for guests
Tune in to discover how Amanda and her family are redefining experiential travel, one treehouse at a time!
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
LinkedIn: https://www.linkedin.com/in/amanda-jensen-a6b358236/
Sanctuary Treehouse Resort: https://www.treehouseresort.com/
For full show notes head to: https://themodernhotelier.com/episode/93
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...
153 एपिसोडस
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1 #152: Inside BITAC Sales, Marketing, & Revenue Summit 2025 24:01
24:01 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद24:01
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this special episode of The Modern Hotelier , David Millili and Steve Carran take you behind the scenes at BITAC’s Sales, Marketing & Revenue Management Summit at the Hotel Fairmont Grand Del Mar in San Diego, CA. This episode is packed with insights, laughs, and moments that define what makes BITAC unlike any other event in hospitality. Featuring exclusive interviews with: Lucy Eason (Plusgrade) – On the power of upselling tech and why BITAC’s intentionality makes it so special Robert Marusi (Hotel del Coronado) – On being a disruptor and putting the customer first Nick Horgan (Amaze Insights) – On starting the BITAC sales and marketing summit and how to get 3x ROI from events Jack Tadami (Vella AI) – On building genuine relationships that go beyond name tags Lynsey Kreitzer (GF Hotels & Resorts) – On personalization, pre-research, and what sets BITAC apart from massive trade shows Tune in to hear: Why relationships matter more than ever How technology is evolving hotel revenue strategies What makes BITAC different from every other event Watch the FULL EPISODE on YouTube: https://youtu.be/xAtehukK-FQ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Jack Tadami on LinkedIn: Linkedinlinkedin.com/in/jack-tadami-1086b6aa/overlay/about-this-profile Vella AI: https://www.vellaai.co/ Nick Horgan on LinkedIn: https://www.linkedin.com/in/nick-horgan/ Amaze Insights: https://www.amazeinsights.com/ Robert Marusi on LinkedIn: https://www.linkedin.com/in/robert-marusi-b6267739/ Hotel del Coronado: https://www.hoteldel.com/ Lucy Eason on LinkedIn: https://www.linkedin.com/in/lucyeason/ Plusgrade: https://www.plusgrade.com/ Lynsey Kreitzer on LinkedIn: https://www.linkedin.com/in/lynseykreitzer/ GF Hotels & Resorts: https://www.gfhotels.com/ For full show notes head to: https://themodernhotelier.com/episode/152 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
1 #151: Diversity, Attracting Talent, and Creating Impact in Hospitality | with Anna Blue 47:55
47:55 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद47:55
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, we sit down with powerhouse changemaker Anna Blue , whose journey from politics to hospitality is anything but ordinary. With roots in education policy, social impact, and gender equity, Anna brings a fresh and fearless perspective to an industry craving innovation and inclusivity. We talk about: Lessons from leading DEI, advocacy, and workforce transformation initiatives How the hospitality industry can better attract and retain young talent Why silence on issues like immigration and DEI is holding the industry back The powerful story behind the Forward initiative and No Room for Trafficking Watch the FULL EPISODE on YouTube: https://youtu.be/nl3WHQ5tGYQ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Anna on LinkedIn: https://www.linkedin.com/in/anna-blue/ For full show notes head to: https://themodernhotelier.com/episode/151 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
1 #150: Using AI to Improve Your Revenue Strategy | with Andrew Rubinacci 11:58
11:58 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद11:58
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, Steve and David sit down with Andrew Rubinacci, Chief Advisory Officer at FLYR, to unpack how AI and next-gen data systems are reshaping the hospitality industry. With a background spanning 35 years in commercial strategy, Andrew brings deep insight into why pulling reports for five hours a day is a thing of the past—and how hotels can now optimize rates, personalize experiences, and drive revenue in real time. We dive into: Why legacy systems hold hospitality back How FLYR uses AI to optimize room pricing 24x a day The shift from tactical roles to strategic leadership in revenue management What makes BITAC unique for real business-building conversations The future of AI-powered guest experiences and seamless upselling If you're in hospitality, tech, or just want to hear from someone who’s shaking up a traditional industry with bold ideas, this one’s for you. Watch the FULL EPISODE on YouTube: https://youtu.be/MS7H5YKyP00 This episode is sponsored by FLYR: https://flyr.com/hospitality/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Andrew on LinkedIn: https://www.linkedin.com/in/andrewrubinacci/ FLYR: https://flyr.com/hospitality/ For full show notes head to: https://themodernhotelier.com/episode/150 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
1 #149: How a CDP Helps Hotels Drive Direct Revenue | with Heather Knutson 15:04
15:04 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद15:04
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, we're joined by Heather Knutson, Senior Vice President of Sales and Marketing at Ascent360, live from her very first BITAC Conference! Heather shares her candid journey from googling “what is a CDP?” to leading one of the most advanced customer data platforms in hospitality. We dive into the real difference between a CRM and a CDP, how hotels can leverage guest data to deliver deeply personalised experiences, and why automation is the key to solving staffing shortages and boosting revenue. Heather also unpacks real-world strategies—from pre-arrival campaigns and spa upsells to retargeting wedding guests—that boutique and independent hotels can use to compete with the big players. If you’re in hospitality and want to understand your guests better, boost direct bookings, and build loyalty without relying on outdated point systems, this one’s for you. Key takeaways: What a CDP really is (and why it matters) Automation tips that free up your staff Personalisation done right: segmentation, dynamic content & "golden records" How to drive direct bookings and outsmart the OTAs The RFM score that could change how you treat your top guests Watch the FULL EPISODE on YouTube: https://youtu.be/Azb5dawDu84 Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Heather on LinkedIn: https://www.linkedin.com/in/heathersharpknutson/ Ascent360: https://ascent360.com/ For full show notes head to: https://themodernhotelier.com/episode/149 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
1 #148: Building Relationships at BITAC | with Rich Viola 25:13
25:13 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद25:13
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this special episode, Steve and David sit down with Rich Viola, the visionary behind BITAC, for a heartwarming and eye-opening conversation about what makes business relationships actually meaningful. Rich shares the 21-year journey of creating BITAC—from its accidental beginnings as an online news platform to becoming a culture-shifting conference experience that’s anything but traditional. He dives into how BITAC helps people go beyond business cards and LinkedIn connections, creating an environment where real friendships are formed, personal stories are shared, and even lifelong bonds are born. From tales of serendipitous reunions to game night rivalries and heartwarming wedding celebrations, this episode is packed with stories that prove when you build relationships first, the business will follow. Tune in to hear: Why assigned seating and small groups at BITAC are a game changer How Rich transformed a chance meeting into a decades-long friendship What makes BITAC feel more like a family reunion than a business event Get ready to rethink what a conference can be—and maybe, just maybe, be inspired to make some music of your own. Watch the FULL EPISODE on YouTube: https://youtu.be/OEdMlR29FJY Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Rich on LinkedIn: https://www.linkedin.com/in/rich-viola-690913b/ BITAC: https://bitac.net/ For full show notes head to: https://themodernhotelier.com/episode/148 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
1 #147: Innovating Meeting & Event Furniture in Hospitality | with Andrew Moffett 50:14
50:14 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद50:14
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदWhat do luxury kitchens, global events, and linen-less tables have in common? In this episode, Steve Carran and David Millili sit down with Andrew Moffett, Chief Brand Officer at Southern Aluminum, for a conversation full of passion, innovation, and a few surprises—like a deep dive into linen-less tables. Andrew takes us on his unique journey from the kitchens of the Four Seasons to the boardrooms of hospitality's top innovators. With a background in culinary arts and years of experience leading global events for Marriott, Andrew shares how he’s now redefining meeting and event spaces through design, culture, and collaboration. What You’ll Learn: How a chef’s mindset influences brand strategy and leadership Why linen-less tables are a game-changer for hotels and events The power of designing experiences (not just furniture) How customer collaboration fuels product innovation What’s next for Southern Aluminum—including tech-integrated podiums and mobile chef stations Tune in now and let us know what resonated most. Watch the FULL EPISODE on YouTube: https://youtu.be/iwWeCKYFNNI This episode is sponsored by Southern Aluminum: https://southernaluminum.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: LinkedIn: https://www.linkedin.com/in/andrew-moffett-7a943711/ Southern Aluminum: https://southernaluminum.com/ For full show notes head to: https://themodernhotelier.com/episode/147 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
1 #146: Digital Strategies that Drive Direct Bookings | with Charlie Osmond 41:38
41:38 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद41:38
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode hosts Steve Carran and David Millili sit down with Charlie Osmond, the passionate and pioneering co-founder of Triptease. From leading a regiment in the British Army to founding multiple companies straight out of Oxford, Charlie’s journey is anything but ordinary. We dive into: Charlie’s early days in the British Army and Oxford Yacht Club 🛥️ His obsession with solving the frustrations of online hotel bookings The evolution of Triptease and its mission to help hotels take back control from OTAs The power of parity, personalised experiences, and why your booking engine might be holding you back How AI and no-code tools are changing the game for hoteliers Plus, Charlie drops insights from thousands of hotel data points and dishes out practical advice you can implement today to increase direct bookings and elevate the guest experience. 👉 And don’t miss Charlie’s inside scoop on the upcoming Direct Booking Summit in Dallas! Watch the FULL EPISODE on YouTube: https://youtu.be/nBCQyaxQh6g This episode is sponsored by Triptease: https://www.triptease.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Charlie on LinkedIn: https://www.linkedin.com/in/charlieo/ Triptease: https://www.triptease.com/ For full show notes head to: https://themodernhotelier.com/episode/146 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
1 #145: Southwest & Spirit Shakeup, Hotels Design for Bleisure & Ride the Cruise Wave | March Hot Topics with Grey Raines 15:28
15:28 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद15:28
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, we're looking back at the biggest hospitality headlines from March—joined by none other than Grey Raines, Managing Partner at Raines Company. Fresh off the Hunter Conference, Grey dives into everything from staffing shortages to hotel design trends and cruise-ship inspired stays. We chat about: The ongoing labour crunch in hotels—and how flexibility and culture are key Airlines switching lanes: Spirit goes premium, and Southwest says goodbye to free bags Bleisure travel and how hotel lobbies are getting a serious glow-up Hotels partnering with cruise lines—and even taking to the skies with private jet experiences What’s new at Raines Company, including a fresh hotel opening in Greenville, NC This is your one-stop-shop for insights, hot takes, and a glimpse into the future of travel and hospitality. Watch the FULL EPISODE on YouTube: https://youtu.be/CvYBHy3PBjA Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Hotels still struggling with staffing shortages: https://usa.boutiquehotelier.com/staff-shortages-across-american-hotels/ Southwest ends free bags: https://www.cbsnews.com/news/southwest-airlines-ending-free-checked-bags-policy-many-passengers/ Spirit moves Premium: https://www.cnbc.com/2025/03/12/spirit-airlines-completes-financial-restructuring-exits-chapter-11.html Hotels updating design for bleisure travel: https://hotelsmag.com/news/the-evolution-of-hotel-design-creating-spaces-for-work-leisure-and-community/ Hotels ride the cruise ship wave: https://www.costar.com/article/1339140196/us-hoteliers-try-to-ride-the-wave-of-surging-cruise-demand Four Seasons Private Jet experience: https://www.travelpulse.com/news/entertainment/four-seasons-launches-private-jet-trip-inspired-by-the-white-lotus What is new with Raines?: https://hotelsmag.com/news/rains-to-manage-hilton-garden-inn-greenville/ For full show notes head to: https://themodernhotelier.com/episode/145 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
1 #144: Lessons from Starting & Growing Slice | with Ilir Sela 39:17
39:17 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद39:17
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, David and Steve chat with Ilir Sela, the visionary Founder and CEO of Slice, a platform that empowers over 20,000 independent pizzerias and generates nearly $2 billion in sales. Ilir shares his incredible journey—from growing up in a small town in Macedonia to moving to New York City and embracing the entrepreneurial spirit that built his career. He talks about his early ventures, the lessons he learned bootstrapping a business, and how Slice is bridging the digital gap for small pizzerias, ensuring they thrive in an online world. We also dive into: The evolution from MyPizza to Slice The power of bootstrapping and how it shaped his leadership How COVID-19 accelerated growth and helped small businesses survive The importance of trust, culture, and doing the right thing And of course, we had to ask—what’s his go-to pizza spot in NYC? If you're passionate about entrepreneurship, small business success, and a great slice of pizza, this episode is for you. Watch the FULL EPISODE on YouTube: https://youtu.be/g5S5-cTsZJc Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Ilir on LinkedIn: https://www.linkedin.com/in/ilirsela/ Slice: https://slice.com/ Slice Youtube: https://www.youtube.com/@SlicePlatform/ For full show notes head to: https://themodernhotelier.com/episode/144 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
1 #143: Leveraging Hospitality Management Technology to Improve Operations & Drive Profit | with Samuel Zats 34:33
34:33 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद34:33
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, we sit down with Samuel Zats, co-founder and CEO of Craftable, a game-changing hospitality management platform. Sam shares his journey from working in his family’s café to founding a company that’s revolutionizing hotel and restaurant operations. We dive into: The power of AI in streamlining hotel and restaurant management How automation is shaping the future of hospitality operations The biggest misconceptions about tech adoption in hotels What hoteliers need to do now to stay ahead in an evolving industry With insights from his experience at McKinsey & Company and his background in Silicon Valley, Sam delivers a fresh take on how hotels can optimize their profitability, efficiency, and guest experience. Don't miss this fascinating conversation on the future of hospitality tech! Watch the FULL EPISODE on YouTube and let us know your thoughts: https://youtu.be/brVSJaWAFtg This episode is sponsored by Craftable: https://info.craftable.com/lp/modern-hotelier Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Samuel on LinkedIn: https://www.linkedin.com/in/samuelzats/ Craftable: https://craftable.com/ For full show notes head to: https://themodernhotelier.com/episode/143 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
1 #142: How Hotels Can Improve Their Social Media Marketing | with Scott Eddy 47:04
47:04 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद47:04
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, David and Steve sit down with Scott Eddy, one of the world's top social media influencers in hospitality, boasting over a million followers on X and Instagram. Scott’s journey is anything but conventional—he transitioned from investment banking to launching the first digital agency in Southeast Asia, and now he’s a full-time traveler, speaker, and industry leader. We dive into: How hotels are marketing like it’s 2015 —and what they need to do instead Why storytelling is the real key to success in hospitality marketing The brands that are getting it right—and the ones that are missing the mark The biggest mistakes hotels make with social media (and how to fix them) Scott’s insane travel stories, from 120 cruises to 85 countries Watch the FULL EPISODE on YouTube: https://youtu.be/-9jL7vc1qNU This episode is Sponsored by Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Website: https://www.mrscotteddy.com/ LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ X: https://x.com/mrscotteddy For full show notes head to: https://themodernhotelier.com/episode/142 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
1 #141: Transforming Hotel Websites into Direct Booking Machines | with Tarun Goyal 46:06
46:06 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद46:06
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदWhat if independent hotels could outsmart OTAs at their own game? In this episode of The Modern Hotelier , we sit down with Tarun Goyal , the founder & CEO of Simplotel , to uncover how hotels can increase direct bookings by leveraging the same digital strategies as major OTAs. Tarun shares his journey from Amazon and Expedia to building a tech-driven hospitality powerhouse , helping independent hotels convert more visitors, personalize guest experiences, and maximize revenue. Key Takeaways: How OTAs use personalization, and how hotels can do it too The must-have website features that drive direct bookings The biggest mistakes hotels make with their digital presence How speed, SEO, and engagement impact revenue Why hyper-personalization is the future of hotel marketing Whether you're a hotelier looking to boost bookings, a tech enthusiast, or just curious about the future of hospitality, this episode is packed with game-changing insights. Watch the FULL EPISODE on YouTube: https://youtu.be/qtz_r2qUYbw This episode is Sponsored by Simplotel: https://www.simplotel.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Tarun on LinkedIn: https://www.linkedin.com/in/tgoyal/?originalSubdomain=in Simplotel: https://www.simplotel.com/ For full show notes head to: https://themodernhotelier.com/episode/141 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
1 #140: 2025 Hospitality Conference & Events Guide | with Brent Hayhurst 13:40
13:40 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद13:40
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदThis is our 2025 guide to the conference and events season in the Hospitality Industry. In the episode, Brent Hayhurst, the VP of Curator Hotel & Resort Collection joins us to take a look at some of the upcoming events and conferences in the Hospitality Industry. We breakdown upcoming events so you can see what events you should put on your calendar in 2025. We talk about the benefits of attending these upcoming events: Digital Transformation in Hotels & Hospitality BITAC Events AAHOACON Direct Booking Summit HITEC & HSMAI ILC Events Hotel Data Conference Independent Hotel Show The Hospitality Show ILHA INSPIRE Watch the FULL EPISODE on YouTube: https://youtu.be/Is8aVAYZGLE Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Digital Transformation in Hotels & Hospitality: https://dthsummit.com/ BITAC Events: https://www.bitac.net/Event/Sales/2025 AAHOACON: https://aahoacon.com/ Direct Booking Summit: https://www.directbookingsummit.com/ HITEC & HSMAI: https://www.hitec.org/ ILC Events: https://ilcongress.com/ Hotel Data Conference: https://str.com/event/hotel-data-conference Independent Hotel Show: https://independenthotelshow.us/ The Hospitality Show: https://www.thehospitalityshow.com/ ILHA INSPIRE: https://inspire.ilha.org/ For full show notes head to: https://themodernhotelier.com/episode/140 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
1 #139: Building Technology to Help Hotels Elevate the Guest Experience & Drive Profit | with Jacob Messina 30:37
30:37 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद30:37
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदJoin hosts David Millili and Steve Carran on this engaging episode of The Modern Hotelier as they sit down with Jacob Messina, CEO of Stayntouch. Jacob shares his unique journey from front desk operations in New York City to spearheading innovations in hospitality technology. In an in-depth conversation, he reveals how his hands-on experience in hotels shaped his vision for a cloud-based property management system that streamlines operations, enhances guest experiences, and redefines customer support. Listeners will gain insights into overcoming legacy tech challenges, the power of seamless integrations, and why viewing technology as a profit center can transform the industry. With candid personal anecdotes, career advice, and strategic perspectives on modernizing hospitality, this episode is a must-listen for anyone passionate about driving change in the hotel tech space. Key Topics: How to Overcome Outdated, Manual Processes in Hotel Operations What are the benefits and how has a cloud-based property management system evolved? Why it is important to shift the mindset from viewing technology as a cost center to seeing it as a profit and revenue generator. Adapting to emerging trends, expanding multi-property functionality, and driving continuous innovation. Watch the FULL EPISODE on YouTube: https://youtu.be/n331_HPEfdg This episode is Sponsored by Stayntouch: https://pms.stayntouch.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Jacob on LinkedIn: https://www.linkedin.com/in/jacob-messina-b6361311/ Stayntouch: https://pms.stayntouch.com/ For full show notes head to: https://themodernhotelier.com/episode/139 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
1 #138: Inside the Apartment-Style, Tech-enabled Hospitality Model of Mint House | with Christian Lee 39:13
39:13 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद39:13
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, we’re joined by Christian Lee, CEO of Mint House, a pioneer in flexible living that’s revolutionizing the way we experience travel. Christian’s journey is anything but conventional, from growing up in Fargo, North Dakota, to living in Lahore, Pakistan, and climbing the corporate ladder from Citigroup to WeWork before landing at Mint House. We dive into how Mint House bridges the gap between the comfort of home and the consistency of a hotel, offering a unique alternative to Airbnb. Discover how Mint House caters to the modern traveler with apartment-style hotels that provide the security and personalization of a hotel stay, minus the hassle. Key Topics: How is Mint House adapting to the changing landscape for digital nomads and hybrid workers? What pivotal moments shaped Christian’s journey from investment banking to leading Mint House? How is Mint House leveraging technology to deliver a truly custom experience? Where is travel heading, and how is Mint House leading the rise of managed residential hospitality? Whether you're a hotelier looking to stay ahead of industry trends or a traveler curious about the next evolution of accommodation, this episode offers a fresh perspective on hospitality. Tune in to The Modern Hotelier – Hospitality's Most Engaged Podcast – and discover how Mint House is changing the game. Watch the FULL EPISODE on YouTube: https://youtu.be/ZPlcfxUTUMA Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Christian on LinkedIn: https://www.linkedin.com/in/christian-lee-1a1837b/ Mint House: https://minthouse.com/ For full show notes head to: https://themodernhotelier.com/episode/138 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #122: Sustainability & Innovation for Hotel Mattresses | with Andrea Piana 26:25
26:25 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद26:25
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदWhat can a 440-year-old company teach us about sustainable innovation in the modern world? In this episode, hosts David Millili and Steve Carran sit down with Andrea Piana, CEO of Piana Technology, to explore the fascinating journey of a 440-year-old company at the forefront of sustainable innovation. Discover how Piana's groundbreaking Renovo Mattress is reshaping the hospitality industry with its 100% recyclable design and advanced sleep technology. Andrea shares insights on the legacy of his family’s Italian textile business, the cultural shift to the U.S., and his vision for a zero-waste future. From his journey as a two-time world kickboxing champion to leading sustainability efforts in bedding, Andrea provides a unique perspective on merging tradition with innovation. Key Topics: What inspired the development of the Renovo Mattress as an innovative and sustainable sleeping solution? How are circular economy principles applied in mattress manufacturing? Why are emerging technologies in sleep science and mattress design important for improving sleep quality? The environmental impact of traditional mattress production and disposal. Tune in for a deep dive into the role of circular design in combating ecological challenges and learn how the hospitality industry can lead the way in environmental responsibility—all while ensuring the ultimate guest experience. Sponsor spot: This episode is sponsored by Piana Technology: https://www.piana.tech/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: LinkedIn: https://www.linkedin.com/in/andrea-piana-9b617912/ Piana Technology: https://www.piana.tech/ For full show notes head to: https://themodernhotelier.com/episode/122 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #121: Looking for REAL Innovation in Hospitality with Bashar Wali & Eric Jafari 34:17
34:17 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद34:17
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn a world where traditional hotel experiences are becoming obsolete, how can the hospitality industry transform from merely providing a place to stay into a platform for genuine human connection and personal transformation? In this episode, Steve Carran speaks with Bashar Wali and Eric Jafari as they challenge the status quo of hotel innovation. Moving far beyond traditional wellness concepts, they explore how the next generation is redefining hospitality through community, belonging, and transformative experiences. Key Topics include: The death of conventional hotel models How Gen Z and Millennials are reimagining wellness as a social, communal experience Why hotels must shift from transactional services to creating genuine human connections Lessons from innovative retail concepts like Erewhon and Goop The critical importance of making guests feel they truly belong Drawing from personal experiences and industry insights, Wali and Jafari argue that the future of hotels isn't about amenities, but about creating tribes, cultivating culture, and helping guests feel they matter in an increasingly disconnected world. Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Bashar Wali on LinkedIn: https://www.linkedin.com/in/basharwali/ Practice Hospitality: https://www.practicehospitality.com/ Eric Jafari on LinkedIn: https://www.linkedin.com/in/ericjafari/?originalSubdomain=uk AENDRE Limited: https://www.aendregroup.com/ For full show notes head to: https://themodernhotelier.com/episode/121 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #120: Pelican CEO JC Curleigh & Brad Steward on Turning Moments into Momentum in Independent Hotels 32:18
32:18 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद32:18
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, Steve and David speak with Brad Steward from Caravan Outpost and JC Curleigh, CEO of Pelican Products, as they share their insights on building momentum through impactful moments in their respective industries. Brad Steward discusses his transition from the action sports business to hospitality, highlighting the creation and unique selling points of Caravan Outpost. He emphasizes the importance of consumer marketing and creating genuine experiences. Following Brad, JC Curleigh elaborates on Pelican Products' mission to protect and equip for critical missions, unveiling exciting new products that will extend Pelican's reach. He provides advice on leadership and the importance of patience, asking the right questions, and not taking oneself too seriously. This engaging discussion offers valuable lessons for any aspiring entrepreneur or business leader. Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: James 'JC' Curleigh on LinkedIn: https://www.linkedin.com/in/james-jc-curleigh-41698739/ Pelican Products, Inc.: https://www.pelican.com/ Bradley Steward on LinkedIn: https://www.linkedin.com/in/bradley-steward-7b829a23/ Caravan Outpost: https://caravanoutpostojai.com/ For full show notes head to: https://themodernhotelier.com/episode/120 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #119: Hotel Tech Challenges and Opportunities | with Jeff Kessinger 18:03
18:03 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद18:03
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, David and Steve interview Jeff Kessinger, Vice President of Sales at Jonas Hospitality, who shares his journey from being a night auditor to becoming a 20-year veteran in hotel technology sales. Jeff dives into pressing industry challenges like labor shortages, technology overload, and fragmented systems, while exploring solutions to enhance guest experiences and loyalty. He sheds light on the future of direct bookings, the evolving expectations of travelers, and how an integrated tech stack can empower hoteliers to stay ahead. Key Topics Covered: The evolution of hotel technology and its impact on the hospitality industry How to Overcome Challenges Such as Labor Shortages and Operational Inefficiencies? What are the pros and cons of using all-in-one tech solutions for hotel operations? The role of unified platforms in enhancing the guest journey Sponsor spot: This episode is sponsored by Jonas Hospitality: https://jonashospitality.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Jeff on LinkedIn: https://www.linkedin.com/in/jeffkessinger/ Jonas Hospitality: https://jonashospitality.com/ For full show notes head to: https://themodernhotelier.com/episode/119 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #118: Optimizing Hotel Operations with Predictive Technology | with Katherine Grass 10:51
10:51 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद10:51
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदThis episode features an engaging conversation with Katherine Grass, CEO of Optii. Discover how technology, AI, and data-driven solutions are revolutionizing hotel operations, improving efficiency, and enhancing the guest experience. Katherine discusses her journey into hospitality technology and how AI is transforming hotel operations, particularly through Optii's innovative approach to housekeeping and maintenance. She highlights the importance of user-friendly technology, the ongoing labor challenges, and the integration with other tech tools to enhance operational efficiency. Key Topics Covered: What is the role of AI and predictive technology in optimizing housekeeping and operational efficiency? How Optii differs from traditional task management tools? What are the labor challenges facing the hospitality industry? The importance of open APIs for seamless tech integration. Sponsor spot: This episode is sponsored by Optii: https://www.optiisolutions.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Katherine on LinkedIn: https://www.linkedin.com/in/katherinegrass/ Optii: https://www.optiisolutions.com/ For full show notes head to: https://themodernhotelier.com/episode/118 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #117: Streamlining Sales & Management for Hotel Group Bookings, Meetings & Events | with Joonas Ahola 16:04
16:04 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद16:04
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, hosts Steve Carran and David Millili sit down with Joonas Ahola, founder of Meeting Package. Having started his entrepreneurial journey at age 16 with an event agency, Ahola discusses how his frustration with the RFP process led him to create Meeting Package, a comprehensive CRS platform for groups, meetings, and events sales. He shares insights on the differences between European and US markets in hospitality tech adoption, current challenges facing hoteliers in managing group sales, and Meeting Package's ambitious plans to reach 50,000 properties by 2027. The conversation explores how the platform is leveraging AI and partnerships to revolutionize the fragmented world of hotel group bookings and events management. In this episode, you'll discover about: How Meeting Package serves as a centralized platform for managing group bookings, meetings, and events across all sales channels - from direct to indirect, online to offline What are the two major challenges hotels face today? What are the Future Innovations from Meeting Package? Sponsor spot: This episode is sponsored by Meeting Package: https://meetingpackage.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Joonas Ahola on LinkedIn: https://www.linkedin.com/in/joonasahola/?originalSubdomain=fi Meeting Package: https://meetingpackage.com/ For full show notes head to: https://themodernhotelier.com/episode/117 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #116: Protecting Hotel Staff: Panic Button Technology | with Ryan Heideman 4:41
4:41 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद4:41
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदThis episode features Ryan Heideman, Vice President of Sales at React Mobile, as he joins hosts Steve Carran and David Millili to discuss the latest innovations in hotel safety technology. Ryan shares his journey into the hospitality tech space and provides an in-depth look at how React Mobile is leading the way in workplace safety for hotels. In this episode, you'll learn about: The evolution of React Mobile’s enterprise safety platform and its critical role in the hospitality industry. How their range of panic buttons, including Bluetooth, standalone cellular, and LoRa devices, ensures safety in all areas of a hotel. The importance of geolocation technology in providing precise room-level accuracy during emergencies. React Mobile’s collaboration with AHLA and their contributions to the Alert Device Buyer's Guide. Discover how React Mobile is helping hotels create safer environments for their teams and guests alike. Sponsor spot: This episode is sponsored by React Mobile: https://www.reactmobile.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Ryan Heideman on LinkedIn: https://www.linkedin.com/in/ryanheideman/ React Mobile: https://www.reactmobile.com/ For full show notes head to: https://themodernhotelier.com/episode/116 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #115: Optimizing Hotel Websites to Convert Direct Bookings | with Pablo Revale & Rodrigo Perez Garofalo 22:00
22:00 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद22:00
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, host Steve Carran speaks with Pablo Revale, CEO of Zerf, and Rodrigo Perez Garofalo, CPO of Zerf, live from the floor of The Hospitality Show. Zerf is a tech company helping hotels recover lost revenue by securing more direct bookings through website optimization, testing, and data-driven solutions. Pablo and Rodrigo discuss their diverse backgrounds, the challenges hotels face with OTAs (Online Travel Agencies), and how Zerf is working to empower hotels to regain control over their sales and booking processes. Key Topics: How does Zerf help hotels increase direct bookings by reducing dependency on OTAs? What are the industry challenges? Why do hotels struggle to convert website visitors into direct bookings due to poor clarity, trust, and user experience? This episode provides valuable insights for hoteliers looking to improve their website's performance and capture more direct bookings. Sponsor spot: This episode is sponsored by Zerf: https://zerf.tech/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Pablo Revale on LinkedIn: https://www.linkedin.com/in/pablo-revale/ Rodrigo on LinkedIn: https://www.linkedin.com/in/rperezgarofalo/ Zerf: https://zerf.tech/ For full show notes head to: https://themodernhotelier.com/episode/115 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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The Modern Hotelier
1 #114: Improving Grab & Go Retail for Hotels | with Adam Smock 10:21
10:21 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद10:21
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, hosts Steve Carran and David Millili sit down with Adam Smock from Impulsify, a retail technology company revolutionizing hotel grab-and-go markets. A former hotelier with over 20 years of experience, Smock discusses how Impulsify helps properties maximize their retail spaces through custom technology solutions, data analytics, and innovative design. Learn about their impressive success stories, including a Hilton property that saw ROI in just 13 days, and discover emerging trends in hotel retail, from self-service alcohol sales to AI-powered satellite coolers. Recently acquired by 365 Retail Market, Impulsify continues to evolve, offering solutions that help non-retailers succeed in the retail space while enhancing the guest experience. Key Topics: Where are grab-and-go markets most successful? What are the technology integration features of Impulsify? How Impulsify helps properties maximize their retail spaces through custom technology solutions? Sponsor spot: This episode is sponsored by Impulsify: https://www.impulsifyinc.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Adam on LinkedIn: https://www.linkedin.com/in/adammsmock/ Impulsify: https://www.impulsifyinc.com/ For full show notes head to: https://themodernhotelier.com/episode/114 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #113: Seamless Hotel Software Integrations & Scalability | with Josh Graham 15:25
15:25 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद15:25
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदJoin hosts Steve Carran and David Millili as they interview Josh Graham, Head of Market Development at Cloudbeds, on the trade show floor of The Hospitality Show in San Antonio. In this insightful episode, Graham discusses Cloudbeds' evolution from serving small properties to accommodating larger hotels, their innovative approach to integrations, and the game-changing launch of Cloudbeds Intelligence, their new AI platform. He also reveals exciting upcoming features including enterprise-grade business intelligence tools and a new housekeeping app. With 20 years of industry experience, Graham offers valuable perspectives on how Cloudbeds is redefining property management systems through innovation rather than acquisition. Key Topics: How did Josh Graham find his way to Cloudbeds after 20 years in hospitality? Why do they focus on innovation over acquisition? How does Cloudbeds approach AI differently from competitors? What options do customers have for custom integrations? Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Josh on LinkedIn: https://www.linkedin.com/in/grahamjosh/ Cloudbeds: https://www.cloudbeds.com/ For full show notes head to: https://themodernhotelier.com/episode/113 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #112: Procurement & Supply Chain Management for Hotels | with Walt Sheffler 9:45
9:45 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद9:45
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदJoin hosts Steve Carran and David Millili on the trade show floor for an insightful conversation with Walt Sheffler, CEO of Avendra, a leading professional procurement services company in the hospitality industry. In this episode, Walt shares his journey from Penn State accounting major to hospitality industry leader, revealing how a shortage of accounting jobs led him to a career-defining role as a Marriott management trainee. With decades of experience under his belt, Walt discusses what makes the hospitality industry uniquely rewarding and explains why working with people in an upbeat environment continues to drive his passion. Key Discussion Points: The distinction between traditional procurement and hospitality procurement How Avendra serves different hotel segments, from economy to ultra-luxury The company's unique "at property and above property" service model Creative solutions to the industry's pressing labor shortage challenges Sustainability initiatives and ESG measurement in hospitality procurement Avendra's international expansion plans and future growth strategies Learn how Avendra's team of hospitality veterans brings insider knowledge to procurement services, understanding the day-to-day needs of everyone from executive chefs to front desk staff. Walt also shares valuable insights into how the company is tackling modern challenges, from implementing AI-driven sustainability tracking to helping hotels optimize their labor distribution through strategic supply chain management. Sponsor spot: This episode is sponsored by Avendra: https://www.avendra.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: LinkedIn: https://www.linkedin.com/in/walt-sheffler-aa14a1/ Avendra International: https://www.avendra.com/ For full show notes head to: https://themodernhotelier.com/episode/112 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #111: Reducing Hotel Chargebacks & Payment Fraud | with Theresa Ellsworth 7:56
7:56 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद7:56
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, hosts Steve Carran and David Millili speak with Theresa Ellsworth from Sertifi at the Hospitality Show. Theresa, a hospitality technology veteran, discusses the growing challenge of credit card fraud and chargebacks in the hotel industry. She shares valuable insights on preventing criminal fraud, handling friendly fraud, and implementing digital authorization solutions. In this episode, you'll learn about: What are the essential fraud prevention tools? The importance of 3D Secure technology. How can hotels reduce credit card processing fees and streamline their payment processes using e-commerce merchant IDs? The practical tips for hoteliers to protect their revenue. Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: LinkedIn: https://www.linkedin.com/in/theresaellsworth/ Sertifi: https://corp.sertifi.com/ For full show notes head to: https://themodernhotelier.com/episode/111 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #110: Earned Wage Access: Revolutionizing Employee Compensation | with Tate Hackert 42:07
42:07 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद42:07
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Tate Hackert, founder and president of ZayZoon, to discuss earned wage access and financial empowerment in the hospitality industry. Hackert shares his entrepreneurial journey from small-town beginnings to revolutionizing employee pay access, along with insights on business growth and workplace benefits. Key Topics: How did ZayZoon transform from a manual loan service into a comprehensive fintech platform? What new features are planned in ZayZoon's rewards and recognition tools? How can earned wage access benefit both employees and employers in the hospitality industry? How does ZayZoon's integration with payroll providers work? Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: LinkedIn: https://www.linkedin.com/in/tate-hackert/ ZayZoon: https://www.zayzoon.com/ For full show notes head to: https://themodernhotelier.com/episode/110 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #109: Navigating Growth and Strategy in Hospitality | with Benjamin Rafter 30:26
30:26 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद30:26
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदHow is Springboard addressing the housing affordability crisis for hospitality workers in expensive markets? Join hosts David Millili and Steve Carran as they sit down with Benjamin Rafter, President and CEO of Springboard Hospitality, for an insightful discussion about the intersection of technology and hospitality. With a unique background spanning from tech startups to hotel management, Rafter shares his journey from selling a company to Amazon to leading a portfolio of 47 independent hotels across 14 states. Learn about his innovative approach to hospitality, including why he puts his personal cell phone number in every hotel room, his strategies for tackling staffing challenges in high-cost markets, and his candid thoughts on technology adoption in the hotel industry. Key Topics: How did a tech executive end up running a hotel company? What makes an ideal property for Springboard's portfolio? Which hotel technologies are actually delivering value? Why is technology adoption so slow in hospitality? Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Ben Rafter on LinkedIn: https://www.linkedin.com/in/ben-rafter-623a702/ Springboard Hospitality: https://www.springboardhospitality.com/ For full show notes head to: https://themodernhotelier.com/episode/109 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #108: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 3 30:35
30:35 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद30:35
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIndependent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear from Brigette Harenda the President of B&Co., Romal Jayswal, Co-founder & CEO at StayNow, Jacqueline Nunley, Travel and Hospitality Advisor at Salesforce, and Ryan Foat, Dream Facilitator at THREE SIXTY. Key Topics: How is Milwaukee's hospitality scene evolving beyond being "Chicago's shadow"? Why are some hoteliers hesitant to embrace new technology? How can hotels maintain service quality while adopting new technology? What will define luxury hospitality in 2025? The Modern Hotelier is the official podcast of the Independent Lodging Congress Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Brigette Harenda on LinkedIn: https://www.linkedin.com/in/brigetteharenda/ B&Co.: https://bcobranding.com/ Romal Jayswal on LinkedIn: https://www.linkedin.com/in/rj411/ StayNow: https://staynow.com/ https://timesofstartups-com.cdn.ampproject.org/c/s/timesofstartups.com/funding/staynow-secures-2-2m-in-funding-to-empower-independent-hotel-owners/amp/ Jacqueline Nunley on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/ Salesforce: https://www.salesforce.com/ Ryan Foat on LinkedIn: https://www.linkedin.com/in/ryanfoat/ THREE SIXTY: https://threesixtymke.com/ For full show notes head to: https://themodernhotelier.com/episode/108 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #137: Behind Basecamp Resort's Development & Growth | with Sky McLean 23:09
23:09 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद23:09
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदHow do you build a hospitality brand that combines the best of Airbnb and traditional hotels? In this episode, we sit down with Sky McLean , CEO and Founder of Basecamp Resorts , the fastest-growing hospitality brand in Western Canada. Sky shares her journey from real estate development to creating a hotel brand that blends the best of Airbnb and traditional hospitality—offering the flexibility of home-style accommodations with the service and reliability of a hotel. We dive into: How Sky raised millions in funding through Instagram The growing demand for apartment-style hotel suites The challenges (and wins) of scaling from 1 to 13 properties The role of Nordic Spas in the future of hospitality How AI and tech are changing hotel operations If you're into hospitality, real estate, or just love a bold entrepreneurial story, this one’s for you. Watch the FULL EPISODE on YouTube: https://youtu.be/uUrLYDNelNY Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Sky on LinkedIn: https://www.linkedin.com/in/sky-mclean-2299a420/ Basecamp Resorts: https://www.basecampresorts.com/ For full show notes head to: https://themodernhotelier.com/episode/137 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #136: How Accor is Handling Procurement & Sustainability | with Caroline Tissot 26:29
26:29 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद26:29
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode of The Modern Hotelier , we welcome Caroline Tissot, Chief Procurement Officer at Accor, for an eye-opening conversation on procurement, sustainability, and the evolving landscape of the hospitality industry. Caroline shares her journey from consulting to leading procurement at one of the world’s largest hotel groups, giving insights into how Accor is driving sustainable practices, eliminating single-use plastics, and optimizing supply chains globally. We also dive into: How procurement is shaping the future of hospitality Challenges and successes in sustainability initiatives Emerging trends like AI and carbon footprint reduction Caroline’s personal career advice for aspiring C-level executives Whether you're a hotelier, industry leader, or just passionate about the future of hospitality, this episode is packed with valuable takeaways. Watch the FULL EPISODE now and elevate your industry knowledge: https://youtu.be/k4NPGpoCmWw Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Caroline on LinkedIn: https://www.linkedin.com/in/caroline-tissot-0a8955/ Accor: https://group.accor.com/ For full show notes head to: https://themodernhotelier.com/episode/136 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #135: The Future of Loyalty Rewards for Hotels | with Brian Kelly, The Points Guy 48:22
48:22 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद48:22
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदDid you know that there are highly effective strategies for maximizing travel rewards through loyalty programs? In this episode, we sit down with Brian Kelly, the founder and CEO of The Points Guy, to talk about travel hacking, loyalty programs, and making the most out of points and miles. Brian shares his personal journey, from booking his first family vacation with points at age 12 to building a multi-million-dollar business that helps travelers unlock luxury experiences for less. Key Topics includes: The biggest mistakes people make with points Why airline status isn’t what it used to be The future of hotel loyalty and how independent properties can level up His new book, "How to Win at Travel", packed with insider tips The best travel hacks for scoring premium flights and hotels If you want to stop leaving money on the table and start traveling smarter, this episode is a must-listen. 🚀 Watch the FULL EPISODE now & learn how to master the art of points and miles: https://youtu.be/XqGwZgUM8rQ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Brian on LinkedIn: https://www.linkedin.com/in/thepointsguy/ The Points Guy: https://thepointsguy.com/ Books: How to Win at Travel: https://www.amazon.com/How-Win-Travel-Brian-Kelly/dp/1668068656 For full show notes head to: https://themodernhotelier.com/episode/135 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #134: Inside the Only 100% Electric, Zero Emission Hotel in the United States | Hotel Marcel with Ben Webster 39:16
39:16 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद39:16
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदWhat does it really mean to be a sustainable hotel? In this episode, Ben Webster , General Manager of Hotel Marcel , joins us to break down how his property became the first and only all-electric, solar-powered, LEED Platinum-certified, fossil-fuel-free hotel in the U.S.. From historic preservation to cutting-edge energy solutions, Ben shares insights for hoteliers looking to embrace sustainability , the real costs (and savings) of going green, and why so many companies talk the talk but don’t walk the walk when it comes to hosting sustainable events. Key Topics: What does it truly mean for a hotel to be sustainable? How does the hotel engage guests in its sustainability efforts? The Challenges and Trends in Sustainable Hospitality Why do many Fortune 500 companies claim to prioritize sustainability but fail to book sustainable venues? If you're in hospitality, this episode is a wake-up call —because sustainability isn’t just a trend; it’s the future. Watch the FULL episode here: https://youtu.be/s5wShlHrLAc Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Ben on LinkedIn: https://www.linkedin.com/in/ben-webster-cha-91390181/ Hotel Marcel: https://www.hotelmarcel.com/ For full show notes head to: https://themodernhotelier.com/episode/134 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #133: Talking Profitability in the Hotel Business | with Monty Bennett of Ashford Inc. 30:30
30:30 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद30:30
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode of The Modern Hotelier , we sit down with Monty Bennett, Chairman & CEO of Ashford Group of Companies, one of the leading real estate firms in hospitality. With over 30 years of experience, Monty has built an empire of over 100 hotels and advises two publicly traded REITs. From his Cornell beginnings to navigating economic downturns, industry trends, and the evolving future of travel, Monty shares game-changing insights into hotel investment, sustainability, and the rising demand for leisure-driven experiences. Key Topics: How does Ashford stay ahead in a volatile industry? Why are hotel tech adoption and sustainability such uphill battles? What’s coming for hospitality in 2025 and beyond? Join Steve Carran and David Millili for an insightful and entertaining conversation with a true hospitality mogul. Don’t miss this deep dive into the business of hotels, real estate, and leadership! Watch the FULL episode here: https://youtu.be/n5UHFu27cu0 Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Mont on LinkedIn: https://www.linkedin.com/in/monty-bennett-592a7b1a3/ Website: https://montybennett.co/ Ashford Inc.: https://www.ashfordinc.com/ For full show notes head to: https://themodernhotelier.com/episode/133 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #132: Sarah Dandashy on the LA Wildfires and the Impact on Hospitality & Travel Industry 20:17
20:17 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद20:17
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this special edition of The Modern Hotelier , we focus on one of the most significant events impacting the hospitality industry this month—the devastating wildfires in Los Angeles. Joining us is Sarah Dandashy , an industry expert and longtime LA resident, who shares her firsthand experience of the fires, the resilience of the community, and how hospitality businesses stepped up in a time of crisis. Hosts Steve Carran and David Millili discuss the broader impact of the fires on tourism, hotel occupancy, and the travel industry, drawing parallels to past crises like 9/11 and the Maui wildfires. They also explore how businesses and individuals can prepare for emergencies and provide tangible ways to support those affected. Key Topics: How LA residents, businesses, and the hospitality industry came together to support those affected. The Community Response & Hospitality Industry’s Role The Fires’ I https://www.facebook.com/AskAConcierge/ mpact on Hospitality & Tourism Why is it important to have an emergency plan If you're looking for insights on disaster response in hospitality, community resilience, and ways to help LA rebuild, this episode is a must-listen. Watch the FULL episode here: https://youtu.be/dBuWKfp3Kks Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Sarah on LinkedIn: https://www.linkedin.com/in/sarahdandashy/ Instagram: https://www.instagram.com/askaconcierge/ Facebook: https://www.facebook.com/AskAConcierge/ YouTube: https://www.youtube.com/c/AskAConciergeTV Twitter: https://twitter.com/AskAConcierge/ Ask a Concierge: https://askaconcierge.tv/ For full show notes head to: https://themodernhotelier.com/episode/132 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #131: Reinventing Hotel Search Using Artificial Intelligence | with Harriet Brown 40:16
40:16 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद40:16
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदDid you know how artificial intelligence is shaping the future of the hospitality industry? In this episode of The Modern Hotelier , we sit down with Harriet Brown, VP of Product at Mobi.AI , to explore how artificial intelligence is revolutionizing the hospitality industry. Harriet shares insights from her impressive career, spanning AI, machine learning, and travel technology, including her time at Google and ITA Software. From personalization challenges to the future of AI in hospitality, Harriet offers a thought-provoking perspective on what’s next for the industry. Plus, hear her advice for businesses hesitant to adopt AI and her favourite "aha" moments while building at Mobi. AI. Key Topics: How Mobi AI enhances decision-making and productivity for travelers and travel agents The importance of emotional loyalty in travel, alongside transactional loyalty What are Harriet's insights on adapting AI tools effectively and avoiding analysis paralysis Tips for creating loyalty through technology-enhanced experiences. If you’re passionate about hospitality, tech innovation, or travel, this is an episode you don’t want to miss! 🌟 Watch the FULL episode to learn how artificial intelligence is transforming the hospitality industry: https://youtu.be/u7rQ80TuRx4 This episode is sponsored by Mobi.AI: https://www.mobi.ai/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Harriet on LinkedIn: https://www.linkedin.com/in/harriet-brown-170a793/ Mobi.AI: https://www.mobi.ai/ For full show notes head to: https://themodernhotelier.com/episode/131 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #130: How to Stand Out in the Hospitality Industry | with Bart Berkey 56:28
56:28 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद56:28
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदHow can authenticity, kindness, and a focus on guest satisfaction drive success in the hospitality industry? In this inspiring episode of The Modern Hotelier , hosts David and Steve sit down with Bart Berkey—founder and CEO of Most People Don't , international keynote speaker, podcast host, and bestselling author. Bart shares his unique journey from growing up in Pittsburgh to becoming a global executive for Ritz Carlton, and now, an entrepreneur empowering individual to do what most people don't to achieve professional and personal success. Discover how Bart's passion for guest satisfaction and authentic connections shaped his career, hear his key lessons from the luxury hospitality industry, and learn practical insights on creating unforgettable guest experiences, overcoming industry challenges, and becoming an exceptional leader. Packed with actionable advice, heartwarming stories, and Bart's contagious positivity, this episode is a must-listen for hoteliers, entrepreneurs, and anyone aspiring to make a meaningful impact. Key Highlights: The power of focusing on service excellence and customer-centricity. How Bart's book Most People Don't and Why You Should inspires better living. Leadership lessons from the Ritz Carlton that apply to any industry. Tips for staying ahead of hospitality trends in 2025. Watch the FULL episode now on YouTube for a dose of inspiration and practical wisdom: https://youtu.be/kq98F-bC_3w Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Bart's on LinkedIn: https://www.linkedin.com/in/bartberkey/ Bart's Website: https://www.bartaberkey.com/ Bart's Book: https://www.amazon.com/dp/B09L4NZWMZ/ref=cm_sw_em_r_mt_dp_6D7Q6NKDX3NE2YKF2A62/ Bart's Podcast: https://www.bartaberkey.com/podcast For full show notes head to: https://themodernhotelier.com/episode/130 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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The Modern Hotelier
1 #129: How AI Phone Agents Can Improve the Guest Experience & Reduce Costs | with Ryan Daniel 43:36
43:36 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद43:36
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, hosts David and Steve, welcome Ryan Daniel, the founder of EHVA. They explore the capabilities of EHVA, an AI platform designed to handle customer service inquiries, make reservations, and conduct interviews with a natural human-like interaction. Ryan shares his entrepreneurial journey from growing up in West L.A. and starting his first internet company to working in restaurant design with his father and eventually creating EHVA. Listeners also experience a live conversation with EHVA, demonstrating its realistic and efficient response in handling typical guest service interactions. Ryan discusses the importance of realistic AI voices and the future of AI in the hospitality industry, emphasizing that AI will serve as an augmentation rather than a replacement for human staff. Key Topics for This Episode: The Evolution of Conversational AI in Hospitality How EHVA helps mitigate labor shortages and growing payroll costs What is the step-by-step process for integrating EHVA into hotel operations Watch the FULL EPISODE and see how EHVA.AI handles real guest service interactions on YouTube: https://youtu.be/AMbtIUsv_GY This episode is sponsored by EHVA.AI Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: EHVA.AI: https://ehva.ai/ Ryan on Linkedin: https://www.linkedin.com/in/ryan-daniel-630933307/?originalSubdomain=pr For full show notes head to: https://themodernhotelier.com/episode/129 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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The Modern Hotelier
1 #128: Inside San Antonio's Beautiful Hotel Contessa | with Miguel David 7:42
7:42 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद7:42
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदWe're launching something new. This is the first episode of our new "Hotel Experience" series where we give you a behind the scenes look with some amazing hoteliers and beautiful properties. On this episode, we bring you inside San Antonio's beautiful riverwalk hotel, Hotel Contessa. Miguel David, the Director of Sales, shows us around the property and shares what make it special. To watch of the full Hotel Experience of Hotel Contessa head over to YouTube: https://youtu.be/3AfIn7_rRb4 Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Hotel Contessa: https://www.thehotelcontessa.com/ For full show notes head to: https://themodernhotelier.com/episode/128 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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The Modern Hotelier
1 #127: What's Coming in 2025: Big News, Events, and More 2:22
2:22 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद2:22
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn the inaugural 2025 episode of The Modern Hotelier, the hosts introduce exciting changes and new initiatives, including the launch of Modern Hotelier Media. This new venture will encompass video production, event marketing, social media management, and more. A new episode format called 'The Hotel Experience' will offer behind-the-scenes looks at innovative hotels, starting with Hotel Contessa in San Antonio. Furthermore, they plan to increase the frequency of episodes to twice a week, release a monthly newsletter, and offer exclusive merchandise drops. Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: For full show notes head to: https://themodernhotelier.com/episode/127 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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The Modern Hotelier
1 #126: Modern Hotelier 2024 Wrap-Up | Highlights and Lessons Learned 4:43
4:43 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद4:43
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, the team reflects on an exceptional year for the Modern Hotelier podcast, which gained recognition as a top hospitality podcast and more than doubled its follower base across LinkedIn, YouTube, and Instagram. The hosts reminisce about attending key industry events like HITEC, ILC in Sausalito, and the Hospitality Show, sharing their favorite moments and interviews. They also discuss the biggest lessons learned over the year and express gratitude to their guests, sponsors, and followers, teasing exciting announcements for 2025. Happy Holidays and Merry Christmas from the Modern Hotelier team! Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: For full show notes head to: https://themodernhotelier.com/episode/126 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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The Modern Hotelier
1 #125: The Value of Human Resources in Hospitality | with Alissa Partee 40:59
40:59 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद40:59
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदWelcome to The Modern Hotelier , where hospitality meets innovation! In this episode, Steve Carran and David Millili sit down with Alissa Partee, Chief People Officer at Restaurant Technologies. Alissa brings over 15 years of HR expertise, sharing her journey from small-town Minnesota to leading people-first initiatives at an award-winning company. Discover how flexibility, empowerment, and a passion for hospitality drive success in an ever-changing industry. Key Topics Covered: How Alissa’s upbringing and career shaped her passion for taking care of people? The impact of three- and four-day workweeks on employee satisfaction and customer service. The importance of seeking and acting on feedback from frontline employees. Breaking down and measuring key factors to build a strong company culture. How can the industry embrace flexibility and innovation to improve worker satisfaction? Tune in to this insightful conversation to learn how intentionality and adaptability create a thriving workplace culture! Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Alissa on LinkedIn: https://www.linkedin.com/in/alissapartee/ Restaurant Technologies: https://www.rti-inc.com/ For full show notes head to: https://themodernhotelier.com/episode/125 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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The Modern Hotelier
1 #124: Helping Hoteliers Monetize the Full 24 Experience | with Richard Valtr 36:20
36:20 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद36:20
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदHow is technology transforming the guest experience in hospitality today? In today's episode, hosts David Millili and Steve Carran sit down with visionary entrepreneur and founder of Mews, Richard Valtr. Dive into an inspiring conversation about transforming the guest experience, leveraging technology, and reimagining what it means to create memorable stays in the modern era. From Richard’s early days in hospitality to the bold innovations propelling Mews into industry leadership, this episode is packed with insights for hoteliers and tech enthusiasts alike. Learn how Mews is reshaping hospitality with AI, loyalty systems, and space-time monetization, and hear Richard’s thoughts on balancing human-first service with groundbreaking tech. Plus, Richard shares personal anecdotes, his favorite historical lessons, and his ambitious vision for the industry's future. Key Topics: How Richard's upbringing in Prague and diverse educational background shaped his innovative perspective on hospitality. The importance of aligning innovation with a deep understanding of human needs in hospitality. The shift from heads-in-beds to a full 24-hour guest experience. How AI is revolutionizing guest interactions, operational efficiency, and hotel productivity. The importance of understanding guest journeys and preferences. Predictions for the integration of AI in guest services and operations. Tune in for an engaging mix of hospitality trends, actionable takeaways, and Richard's passion for redefining what hotels can achieve. Whether you're a hospitality pro or just curious about what’s next, this episode is one you won’t want to miss! Sponsor spot: This episode is sponsored by Mews: https://www.mews.com/en Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Richard on LinkedIn: https://www.linkedin.com/in/richard-valtr-79541410/ Mews: https://www.mews.com/en For full show notes head to: https://themodernhotelier.com/episode/124 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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The Modern Hotelier
1 #123: Dark Tourism, Spirit Airlines Bankruptcy, & Cleveland Brown's Opening Hotel | Hospitality Hot Topics 15:54
15:54 बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंद15:54
बाद में चलाएं बाद में चलाएं सूचियाँ पसंद पसंदIn this episode, hosts David Mililli, Steve Carran, and guest host Jacqueline Nunley discuss key hospitality industry trends and events from November. They explore the growing popularity of dark tourism and skillcations expected by 2025, Spirit Airlines filing for bankruptcy, and record-setting Thanksgiving travel numbers. Additionally, they delve into the emerging trend of Travel Tuesday and the new Cleveland Browns hotel project, reflecting on how these developments shape the future of travel and hospitality. In this episode, you'll learn (key points/topics covered): Dark Tourism and Skillcation Spirit Airline files Bankruptcy Thanksgiving Travel Travel Tuesday Cleveland Brown's Opening Hotel Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Website: https://jtsnunley.com/ Jacqueline on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley Jacqueline's Bio: https://sha.cornell.edu/people/jacqueline-nunley/ For full show notes head to: https://themodernhotelier.com/episode/123 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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