Inviting Aliens to our Planet - AI and the Metaverse

The Michelle Pascoe Hospitality Podcast

https://laurelpapworth.com/

28:39

For centuries, members of the B’doul Bedouin tribe lived in the caves around the ancient city of Petra, Jordan. Then, in the 1980s, the government forced the tribe to move in the name of preserving the geological site for tourists. But if the residents are forced to leave, and if their heritage has been permanently changed, then what exactly is being preserved? SHOW NOTES: Meet The Man Living in The Lost City Carved in Stone Jordan: Petra's tourism authority cracks down on Bedouin cave dwellers The tribes paying the brutal price of conservation “There is no future for Umm Sayhoun” Jordan’s Young Bedouins Are Documenting Their Traditions on TikTok Check out Sami's company Jordan Inspiration Tours Learn about your ad choices: dovetail.prx.org/ad-choices…

about a year ago 1:03:17

MP3•एपिसोड होम

"If we follow the fun we find our purpose" (Laurel) AI, Metaverse, vigiliance, transformation, personal experiences and human connection. This podcast has it all.

Laurel Papworth is a global AI consultant and workshop facilitator with a focus on generative AI (ChatGPT) through licensing her course, “AI Is My CoPilot,” at the Australian Institute of Management. Since 2008, she’s taught diverse AI subjects, including behavioural, semantic and computer vision AI. A pioneer in virtual currencies and Play-to-Earn fitness, she patented decentralised currency three years before Bitcoin. Named by Forbes as a Top 50 influencer in online communities, Laurel has consulted for the Malaysian Government, Singapore Departments, Parliament House Australia, Sony, and various banks. She has over 22,000 students and decades of teaching at various Australian universities. Laurel hosts the “Alchemy of Innovation” podcast and enjoys MMORPGs like World of Warcraft in her free time.

The use of AI and the Metaverse in your Hospitality venue, truly transformational.

199 एपिसोडस

Inviting Aliens to our Planet - AI and the Metaverse

The Michelle Pascoe Hospitality Podcast

published about a year ago

साझा करें

MP3•एपिसोड होम

"If we follow the fun we find our purpose" (Laurel) AI, Metaverse, vigiliance, transformation, personal experiences and human connection. This podcast has it all.

The use of AI and the Metaverse in your Hospitality venue, truly transformational.

https://laurelpapworth.com/

199 एपिसोडस

सभी एपिसोड

1
Holiday Leadership Hacks 9:40

5 hours ago9:40

9:40

🐣 Hopping into the Easter rush? In this egg-stra special episode of Holiday Leadership Hacks , I’m sharing 8 smart and simple tips to help you lead your hospitality team with clarity, calm and a sprinkle of fun. From updating policies and FAQs to energising your crew and keeping the customer experience sweet, these Easter-ready leadership hacks will help you stay ahead of the chaos and bring your best self to the floor. Tune in and lead your team like a pro this holiday season! 🌸🍽️…

1
PUT ASIDE YOUR MASK & EGO 43:49

14 days ago43:49

43:49

Join me for an inspiring conversation with Michelle Baillie, General Manager of Skycity Entertainment Group in Hamilton, New Zealand, as we dive into authentic leadership. Michelle shares her wisdom on leading without masks or ego, embracing courage and kindness, and cultivating sponsors who advocate for your success—even when you’re not in the room. Discover the power of saying "yes" to new opportunities, leveraging transferable skills, and understanding the profound impact leaders have on their teams. A must-listen episode for anyone in hospitality striving to grow as a leader and positively influence their workplace.…

1
UNLOCK FINANCIAL FREEDOM 38:42

29 days ago38:42

38:42

Are you ready to trade burnout for freedom and ease in your business? This week on The Michelle Pascoe Hospitality Podcast , I’m joined by the incredible Miriam Castilla—business mentor, bestselling author, and creator of the Magnetic Money Code . 💡 From rebuilding her life as a single mother to running multiple award-winning, six-figure businesses, Miriam shares her powerful journey and practical strategies for:✨ Mastering your money habits✨ Aligning your business with your core values✨ Creating true financial and time freedom✨ Overcoming burnout and reigniting passion for your work Miriam also has a webinar 'Burn Down The Hamster Wheel - how to earn more, work less & fall in love with your business again'. https://miriamcastilla.com/freedomcode/ Whether you're a hospitality leader, business owner, or entrepreneur, this episode is packed with insights to help you thrive—both personally and professionally. 💼🔥 🔁 Share with a friend who needs some freedom and ease in their business!…

1
Mid First Shift Quitting 1:04:36

5 weeks ago1:04:36

1:04:36

💡 Ever wondered what makes employees stay, thrive, and truly love what they do? In this episode I dive into the secret sauce of building a thriving workplace with none other than Andy Goram, aka “The Sticky Guy.” As the host of Sticky From The Inside and the founder of Bizjuicer, Andy has spent over 27 years leading culture and brand transformations across Leisure, Retail, Hospitality, and Gaming. Now, he’s on a mission to help businesses create stickier organisations—where employees feel a true sense of belonging, and customers keep coming back for more. 🔑 In This Episode, We Discuss: ✅ What “stickiness” means in the workplace and why it’s crucial for long-term success✅ The 7 Steps to Stickiness—Andy’s proven framework for increasing employee retention and engagement✅ How storytelling and "following the breadcrumbs" help businesses create authentic connections with employees and customers✅ The biggest challenges in hospitality (like high turnover) and how leaders can tackle them✅ The power of brand and culture alignment—ensuring that the promise matches reality✅ Key leadership skills needed to foster highly effective, engaged teams 📢 Whether you're a hospitality leader, business owner, or HR professional, this episode is packed with actionable insights to make your organisation stronger, more resilient, and ultimately, stickier ! 🔗 Connect with Andy Goram: 📌 Podcast: Sticky From The Inside 📌 Website: Bizjuicer 📌 LinkedIn: Andy Goram 📅 Listen Now & Start Making Your Organisation Stickier! 🎧…

1
Predict, Personalise, Profit: The Future of Hospitality Marketing 46:49

6 weeks ago46:49

46:49

In this episode, I sit down with Jim Harenchar, CEO of Response Marketing Group (RMG), to explore how hospitality businesses can leverage predictive modelling, data insights, and personalised marketing strategies to enhance customer engagement and drive business growth. With over 35 years of experience, Jim shares how RMG helps brands like The Ritz Carlton, Georgia Tourism, and Arkansas Tourism create game-changing outcomes through data-driven marketing strategies. We discuss:✅ How hotels and restaurants can use data insights to improve guest experiences and customer retention✅ The role of predictive modelling in driving upselling and cross-selling opportunities✅ Key customer journey touchpoints hospitality businesses should focus on✅ How smaller businesses can adopt strategies used by DMOs to attract more tourists✅ The future of data technology in hospitality and how to stay ahead Jim also shares an exclusive offer for my listeners—be sure to check the link in the show notes! Key Topics Covered in This Episode: 🔹 Using Data to Enhance Guest Experiences: How hospitality businesses can leverage customer insights for personalisation and retention. 🔹 Predictive Modelling for Upselling & Cross-Selling: How hotels and restaurants can use data to predict next-likely-product purchases and drive revenue. 🔹 The Customer Journey & Key Metrics: The most important touchpoints and KPIs hospitality businesses should track to refine engagement strategies. 🔹 Small Business Strategies from Big-Scale DMOs: How independent operators can adopt proven marketing approaches to attract and retain more guests. 🔹 Future Trends in Data & AI for Hospitality: What’s next in marketing analytics, personalisation, and predictive intelligence in the industry. Jim has a special exclusive offer for my podcast listeners! Click here to access it: https://rmg-usa.com/hospitality/…

1
Measuring & Benchmarking are the Backbone to Hospitality Success 30:52

7 weeks ago30:52

30:52

In today’s episode of The Michelle Pascoe Hospitality Podcast , I'm diving deep into the strategies that help hospitality businesses thrive in an ever-evolving landscape. I’ll guide you through how data, measurement, and benchmarking can transform your venue into a VIP destination for every guest. 🔍 What You’ll Learn:✅ Why starting with data is critical for long-term success✅ The six essential tools for measuring guest experiences✅ How to embrace diversity—age, culture, accessibility, and more—to exceed expectations✅ The power of benchmarking in refining your service, compliance, and marketing strategies✅ Why long-term data insights help businesses stay ahead of the competition 💡 Why Listen? This episode is packed with actionable advice for hospitality leaders who want to create unforgettable guest experiences, backed by real data and decades of industry expertise. 📈 Trusted by clients for over 25 years, our insights help venues consistently raise the bar and stay ahead of the curve.…

1
From Dimes to Dining Brilliance 49:49

8 weeks ago49:49

49:49

In this episode, I sit down with Chris Tripoli, a hospitality industry veteran with over 45 years of experience as a concept developer, owner-operator, and restaurant consultant. Chris shares the key ingredients for building a successful restaurant, from the foundational elements of a winning concept to navigating industry challenges like rising costs and staff shortages. He also dives into his Tripoli 10 Commandments , including the 3 P’s , and why financial discipline is crucial for long-term sustainability. With experience across the US, Mexico, the Caribbean, and the Middle East, Chris discusses global trends shaping the restaurant industry and how operators can adapt. As the host of Corner Booth Podcast , he reflects on the most inspiring lessons from his conversations with restaurant entrepreneurs. Whether you're a first-time restaurant owner or an industry veteran, this episode is packed with actionable insights to help you thrive. Tune in now! 🎧 Key Takeaways: ✅ A strong restaurant concept is built on consistency, adaptability, and financial discipline.✅ Service is still a critical element, despite industry challenges—operators must find innovative ways to maintain high standards.✅ Understanding the 3 P’s (People, Product, and Process) is essential for long-term sustainability.✅ First-time entrepreneurs must prioritise budgeting, location strategy, and operational efficiency.✅ Global trends such as digital transformation and experiential dining are shaping the industry. 🔗 Connect with Chris Tripoli: Corner Booth Podcast Website: https://www.christripoli.com 📢 Follow Us for More Hospitality Insights: Website: https://www.michellepascoe.com/ LinkedIn: https://www.linkedin.com/in/michellepascoe/…

1
Creating Jerk Free, Service-First Cultures 50:51

9 weeks ago50:51

50:51

In this funny and insightful episode, I sit down with Michael Kerr, Canadian Hall of Fame Speaker and workplace culture expert, to explore the power of humour in the workplace. Michael shares why laughter is a game-changer in high-pressure environments like hospitality, how leaders can create service-first cultures, and the small moments that lead to extraordinary results. Drawing from his books The Jerk-Free Workplace and The Humor Advantage , he provides practical strategies for eliminating negativity, fostering a positive team dynamic, and using humour to enhance customer experiences. Get ready for big laughs and even bigger takeaways as we discuss how intentional leadership shapes culture, why humour is a competitive advantage, and how businesses can boost morale, teamwork, and guest satisfaction. If you want to create a thriving, engaged workplace, this episode is a must-listen! 🎧✨ 📢 Loved this episode? Don’t forget to subscribe, leave a review, and share it with your team! Let’s spread the laughter and create amazing workplace cultures together!…

1
HEALTHIER HOSPITALITY: WHY MENTAL HEALTH MATTERS IN THE INDUSTRY 1:04:59

10 weeks ago1:04:59

1:04:59

In this powerful episode, I sit down with Daniel Chin, hospitality veteran and General Manager of Raising the Bar Foundation, to discuss his incredible journey from a racetrack bartender in Wollongong to spearheading a mental health movement in the hospitality industry. Daniel shares how his early experiences with poor leadership could have ended his career before it even started—but instead, he used them as fuel to build a community-driven initiative that supports mental well-being in hospitality. From founding Barstool Brothers, a grassroots men’s mental health group, to launching Healthier Hospitality, an education program tackling workplace stress, Daniel’s mission is transforming lives across NSW and beyond. Tune in to hear how collaboration with NSW Health and the State Government is helping deliver vital mental health support to venues, and why hospitality businesses must take proactive steps to care for their teams. If you’re passionate about leadership, resilience, and the future of hospitality, this is an episode you won’t want to miss!…

1
Christmas and End of Year Wrap Up 12:33

16 weeks ago12:33

12:33

🎙️ Thank You, Amazing Listeners! As the year winds down, I would like to take this moment to say a huge THANK YOU for tuning in to the podcast. It means the world to me that the stories I share—whether from our incredible guests or my own experiences—are making an impact on you, your business, your team, and your organisation. 🎄 Wishing you a Christmas filled with joy, peace, and plenty of laughter! 🎄 🌞 Get Ready for Our Summer Season! 🌞 While I take a short break, I’ve got something special lined up just for you. Enjoy four fabulous episodes where I’m in the hot seat as the guest, sharing insights in interviews across the UK, USA, and Australia. ✨ Looking Ahead to 2025 ✨ We’ve got an incredible lineup waiting for you when we’re back in February 2025! Until then, enjoy the summer season, stay inspired, and keep thriving. Thank you for being part of this journey, and I can’t wait to connect with you all again soon!…

1
Disnify Your Business: Lessons in Customer Service Magic 59:30

17 weeks ago59:30

59:30

In this episode, I sit down with the extraordinary Vance Morris, a Disney management alumnus who spent 10 years creating magical experiences at Walt Disney World. From leading the opening of the iconic Chef Mickey’s to running his own successful business, Vance shares how businesses of all sizes can apply Disney-style service principles to create unforgettable customer experiences. Vance’s unique journey—from security guard at a birth control factory to Disney leader, to a thriving entrepreneur—is full of funny, relatable, and inspiring moments. He opens up about the triumphs and setbacks that shaped his approach to leadership and customer service. Get ready to be inspired and take notes—this episode will have you thinking about all the ways you can Disnify your business! Learn more about Vance Morris: https://yes.deliverservicenow.com/…

1
Take the Leap: Women in Gaming & Hospitality 52:25

18 weeks ago52:25

52:25

In this episode I’m thrilled to welcome back, Christie Roser, Chief People & Culture Officer at Aristocrat, a global leader in the gaming and hospitality industry. With a team of over 9,000 employees worldwide, Christie brings unparalleled expertise and insight into building strong, inclusive workplaces. Our conversation dives into the critical role of women in the gaming and hospitality industry and that without them the industry cannot grow or be successful. Christie shares powerful advice on how to “bite the bullet” and lean in with courage, overcoming hesitation, and leveraging the skills of those around you to build a supportive network. We discuss the transformative impact of mentorship and the importance of joining organisations like Global Gaming Women (GGW) to advance your career and personal growth. Christie emphasises how collaboration, not competition can create extraordinary results in the workplace. Tune in to hear Christie’s inspiring journey, practical strategies for developing leadership skills, and her vision for the future of the gaming and hospitality industry. Whether you’re aspiring to lead, seeking to empower others, or curious about fostering diversity in your organisation, this episode is packed with actionable insights. Join Global Gaming Women https://www.globalgamingwomen.org/…

1
YOU ARE STRONGER THAN YOU THINK 54:33

19 weeks ago54:33

54:33

In this inspiring episode, I sit down with Kirsty Nancarrow, an award-winning former ABC journalist, passionate advocate for journalists, social justice, and gender equality, and now the Co-Director of eMotion Video & Media Training. Kirsty shares her incredible journey from working in hospitality in Sydney and the UK to becoming a leader in media training and storytelling based in Cairns, Australia. We dive into Kirsty’s debut book, Himalayan Dreams: The Story of Som Tamang, an extraordinary tale of resilience and hope. Kirsty recounts how a life-changing visit to Nepal following the devastating 2015 earthquakes led her to tell the story of Som Tamang, a former child slave who has moved mountains to transform the lives of a generation in Nepal. Our conversation also explores the importance of giving back to the community, overcoming PTSD, and building resilience through good habits like maintaining a strong sleep routine and embracing the power of a simple smile. Kirsty’s insights will leave you feeling empowered, reminding us all that we are stronger than we think. You can learn more about Kirsty on YouTube or to order a copy of her book at https://www.kirstynancarrow.com/…

1
Knowing the Narcissist with Mariya Radysh 1:16:36

20 weeks ago1:16:36

1:16:36

In this fascinating episode, I’m joined by the brilliant Mariya Radysh—TEDx speaker, author, university lecturer, and interpreter fluent in five languages. With an impressive five university degrees, Mariya brings a wealth of knowledge and personal insight to our discussion about one of the most complex personality types: the narcissist. Mariya unpacks her extensive research on narcissism, offering eye-opening perspectives on how it impacts personal relationships, workplace dynamics, and even industries like hospitality. She shares actionable strategies for building self-confidence and courage, recognising and addressing gaslighting, and fostering healthier relationships. We also dive into the surprising link between sleep, rest, and overall well-being—crucial elements often overlooked in high-pressure environments. Whether you're navigating personal challenges, managing a team, or seeking to understand how narcissism can shape the hospitality experience, this episode offers powerful tools and practical advice to help you thrive. 💡 Tune in for an engaging, thought-provoking conversation that will leave you equipped to face life's challenges with clarity and confidence. Don't miss it! 🎧 Listen now and take your first step toward understanding the narcissist and empowering yourself!…

1
Global Labour Shortages - Insights from Asia Pacific 18:05

21 weeks ago18:05

18:05

In this episode I share insights from speaking at the Mystery Shopping Professionals Association - AP 19th annual conference in Hong Kong. Gathered together with representatives from all over Asia and beyond discussing global labour shortages, ageing populations and the impact on business growth through migration, work preferences and workplace conditions.…

The Michelle Pascoe Hospitality Podcast

1
Loaded For Success: The Future of Hospitality Operations 40:23

22 weeks ago40:23

40:23

In this episode, I sit down with Richard McLeod, hospitality veteran and co-owner of Loaded, a groundbreaking platform designed to transform the way hospitality businesses operate. With over 15 years of hands-on experience running a network of 12 diverse bars, pubs, and restaurants across New Zealand, Rich has built Loaded to be the ultimate operational hub, syncing all systems—labour, ordering, menus, and more—into one seamless interface. This real-time powerhouse gives owners and managers visibility over sales, margins, and profit, allowing them to streamline operations, reduce costs, and drive profitability. Tune in to discover how Loaded is empowering over 10,000 hospitality leaders worldwide to run smarter, leaner, and more profitable businesses. To Learn more about Loaded go to https://www.loadedhub.com/…

The Michelle Pascoe Hospitality Podcast

1
Behind the Scenes of Hospitality Recruitment with Industry Legend Jenny White 58:13

23 weeks ago58:13

58:13

In this episode, I dive into the world of recruitment with Jenny White, CEO & Founder of White Now a powerhouse in the Club, Gaming, and Hospitality industry, known for her vibrant personality and immense dedication. With over 20 years of experience and 1,700+ clients, Jenny (aka "Wiz" on social media) has placed around 7,000 managers and team members, from large clubs to smaller venues, all while infusing her quirky humour and unwavering ethics into her work. We explore the evolving landscape of recruitment and retention, salary packages, the unique needs of regional roles, and her initiative to connect club managers through a private LinkedIn group—a vital resource born during COVID that continues to support industry professionals. Don’t miss this engaging and insightful conversation!…

The Michelle Pascoe Hospitality Podcast

1
From Science to Sips: Altina's Mission to Revolutionise Wine 53:11

24 weeks ago53:11

53:11

In this episode, I sit down with Christina Delay, Ph.D. the visionary founder of ALTINA Drinks, a company revolutionising the non-alcoholic wine industry with a scientific approach and a deep appreciation for native Australian botanicals. With a background in Chemical Biotechnology and Plant Biology, Christina shares her personal journey of disrupting the beverage world. Motivated by the search for alcohol alternatives that retain the same complexity and enjoyment, she turned her expertise toward crafting unique, botanically infused wines. Unlike other non-alcoholic wines, ALTINA avoids sugar and grape juice concentrates, opting instead for native Australian botanicals that offer depth and character, creating a taste experience celebrated worldwide. In this engaging conversation, we explore: Christina’s vision and how she brought ALTINA from idea to fruition, building it into a major player in the non-alcoholic wine space. The meaning behind every element of ALTINA—from branding and labelling to ingredients—making the product a journey of discovery beyond wine. Christina’s passion for mentoring startups, offering logistical and business guidance through her Canberra-based hub, fostering innovation and growth in the local entrepreneurial community. Tune in for an inspiring discussion about disrupting industries, fostering innovation, and redefining experiences—without alcohol! https://altinadrinks.com/…

The Michelle Pascoe Hospitality Podcast

1
Everyone Has A Role To Play 38:52

25 weeks ago38:52

38:52

In this episode, I speak with Arely about the groundbreaking two-day workshop Mounties is offering to the Club Industry—free of charge—focused on Domestic and Family Violence (DFSV). This initiative is the first of its kind in the industry, aiming to inspire similar efforts across other sectors. With alarming statistics in Australia—where one woman is killed every week by an intimate partner, and one in four women have experienced violence—this workshop is a crucial step forward. Clubs from NSW, QLD, and VIC are coming together to develop DFSV Action Plans, equipping their teams and communities to create safer environments and drive meaningful change.…

The Michelle Pascoe Hospitality Podcast

1
Getting Your People to Step Up: Secrets to Team Empowerment 52:09

26 weeks ago52:09

52:09

In this episode, I had the pleasure of speaking with the dynamic Shivani Gupta—keynote speaker, business coach, author of eight insightful books, including her latest release “Getting Your People to Step Up” and a dedicated coach for women in business. Shivani shares her expertise on leadership, fostering team growth, and empowering employees to step up in challenging times. She also discusses her experiences in her early career path, business owner, employer and the critical lessons she's learned throughout her journey. We dive deep into some key questions, including how to inspire teams to take initiative, strategies for overcoming obstacles in leadership, and Shivani's journey as a female leader in the business world. Shivani’s advice is a goldmine for business owners and leaders looking to cultivate a proactive and engaged workforce, and she offers thoughtful guidance for women aspiring to lead with confidence and impact. Don't miss this insightful conversation!…

The Michelle Pascoe Hospitality Podcast

1
Little Leader, Big Impact: Snacktember 19:09

27 weeks ago19:09

19:09

In this inspiring episode, we sit down with 11-year-old Lennox Wade, a remarkable young leader who’s changing the world one snack at a time. At just three years old, Lennox founded Snacktember, a charity that started with a simple idea: to share unwanted snacks with kids who need them. Eight years on, Snacktember has evolved into a registered charity, collecting an astounding 1.4 tonnes of snacks—over 70,000 packets!—and expanding its reach across Australia and soon, globally. Join us as Lennox shares her journey of building Snacktember overcoming the challenges of balancing school and charity work, and how her determination (and a little help from Mum) has inspired partnerships with organisations like Bunnings and Westpac, as well as schools and preschools in every state. You’ll hear about the heartwarming stories behind the snacks, the impact it has had on communities, and what’s next for this incredible charity. Lennox’s story proves that age is no barrier when it comes to making a difference. Listen in to find out how Snacktember is tackling food insecurity head-on, and discover how you can get involved to help feed hungry kids and spread the message of generousity. Tune in now for a dose of inspiration and hope, as Lennox Wade shows us all what it means to be a true change-maker!…

The Michelle Pascoe Hospitality Podcast

1
Creating a Customer Service Culture that Keeps Them Coming Back 42:23

28 weeks ago42:23

42:23

In this episode of The Michelle Pascoe Hospitality Podcast, we are joined by the incredible Shep Hyken, a world-renowned customer service and experience expert, researcher, and New York Times and Wall Street Journal bestselling author. Shep has dedicated his career to helping companies build loyal relationships with their customers and employees. With eight books under his belt, including his latest, “I’ll Be Back: How to Get Customers to Come Back Again and Again” and as the creator of The Customer Focus™, Shep knows a thing or two about crafting unforgettable experiences! Get ready for a fun and enlightening conversation filled with laughter, practical tips, and valuable insights. We explore the fine line between service and experience, diving deep into what makes each unique and essential in today’s competitive landscape. Shep shares stories of memorable customer moments from global brands, revealing the secrets behind their success and how they connect with individuals on a deeper level. We also delve into the often-overlooked world of “internal customer service”—because happy employees mean happy customers! Learn how brands can foster a loyalty mindset not just with customers but within their teams. Plus, we chat about the digital age of customer connection. How do you build authentic relationships over the internet? How do chatbots and AI fit into the customer journey without losing the human touch? Shep unpacks these questions and discusses how AI can enhance customer experiences in ways we’ve never imagined. Whether you’re a business owner, a leader, or simply passionate about delivering great service, this episode is packed with actionable takeaways. Join us for an engaging conversation that is sure to inspire and equip you with fresh ideas to elevate your customer and employee relationships! Discover how to turn customers into lifelong advocates! Don’t miss this chance to learn from one of the best in the business! Hit play and start transforming your customer interactions today. Learn More Go to: https://hyken.com/…

The Michelle Pascoe Hospitality Podcast

1
Your Face Says It All 6:36

29 weeks ago6:36

6:36

In this episode, we dive into the powerful connection our facial expressions create, particularly through the simple act of smiling. We'll explore how a genuine smile can foster trust, build rapport, and enhance communication in both personal and professional settings. Learn why your face says it all when it comes to connecting with others and how a smile can positively impact customer experiences and team dynamics.…

The Michelle Pascoe Hospitality Podcast

1
Women Leading the Way: Mentorship and Market Strategy 55:16

30 weeks ago55:16

55:16

In this incredible episode I sit down with Rachel McHugh, a dynamic leader in the gaming industry with a fascinating career journey that proves there’s no one path to success. With a Bachelor of Commerce in Marketing and Demography, Rachel initially aspired to become a demographer for the Australian Bureau of Statistics. But life had different plans! Rachel shares her story of pivoting from her initial dreams to a career in marketing, first with Dental Corporation and Yokogawa, before making a bold leap into the gaming industry. With no prior experience, Rachel took a chance and landed a role at IGT as a Product Coordinator, quickly rising to Product Manager for ANZ, where she stayed for nearly six years. Today, she is the Senior Product Manager for the APAC region at Ainsworth Game Technology, where she leads go-to-market strategies, product roadmap development, sales enablement, and fosters cross-functional collaboration. In our conversation, Rachel opens up about her experiences in mentoring, her insights into entering the gaming industry, and the challenges she has faced along the way. We also discuss the importance of women in leadership, finding time for oneself, and achieving balance in a demanding industry. Rachel’s background in demography continues to influence her work as she navigates market data and release strategies, helping to better align games and roadmaps with market needs. If you're curious about the gaming industry, interested in product management, or passionate about women's leadership, this episode is for you! Tune in to hear Rachel's inspiring journey, her advice for overcoming challenges, and her tips on finding balance while forging a path in a fast-paced world. Don’t miss this engaging episode with Rachel McHugh – listen and download now!…

The Michelle Pascoe Hospitality Podcast

1
Mapping the Customer Journey 19:08

31 weeks ago19:08

19:08

In this episode, I dive into the fascinating world of Mystery Shopping, exploring how to bring data to life to create unforgettable customer experiences and elevate service standards. Join me as I uncover the secrets behind our proprietary OARS system, featuring over 10,000 carefully crafted questions designed to evaluate every aspect of a business. Through comprehensive benchmarking and trend analysis, we provide businesses with the insights they need to excel in today's competitive market. I also introduce our versatile audits, available for various industries, which can be handed over to a friend or family member to assess a business using objective, customer-focused questions. By mapping the entire customer journey, these audits offer a fresh perspective, helping businesses identify areas of improvement and drive meaningful change. Don't miss this opportunity to discover how mystery shopping can be a game-changer for your business!…

The Michelle Pascoe Hospitality Podcast

1
Are Robots Taking Over The World? 48:41

32 weeks ago48:41

48:41

In this episode, we dive into the digital landscape with Tracy Sheen, author of the award-winning "The End of Technophobia" and the upcoming "AI & U: Business Reimagined." Tracy, a leading futurist in APAC, is renowned for demystifying complex tech concepts and making them accessible for businesses of all sizes. With over 120 workshops delivered across Australia in the past year, she brings a wealth of experience and insights on leveraging AI and digital tools to foster business innovation and growth. Join us as Tracy shares her journey from a Federal Government-approved Small Business Advisor to an esteemed judge at national awards and a regular media commentator on marketing and technology. We’ll explore her mission to bridge the digital divide in small businesses and her unique approach to empowering business owners to thrive in an increasingly digital world. Don’t miss this engaging conversation filled with practical tips, inspiring stories, and a few surprises that only Tracy can bring! Links mentioned: https://user.thedigitalguide.com.au/i/SubscribeAIandU https://youtu.be/Sq1QZB5baNw?si=T5HAXw9aZAjJ4RiN…

The Michelle Pascoe Hospitality Podcast

1
The Power of Connection & Learning Across Industries 9:20

33 weeks ago9:20

9:20

In this episode, I share my recent experience speaking at a conference outside the hospitality industry. It was an eye-opening opportunity to learn new things, meet inspiring people, and broaden my perspective. I dive into the importance of continuous learning and education for personal and professional growth, and how stepping into different industries can enrich your journey and expand your network. Tune in to explore the value of staying curious and connected in our ever-evolving world.…

The Michelle Pascoe Hospitality Podcast

1
Purple Friday in Ballina: A Grassroots Movement Against Domestic Violence 46:28

35 weeks ago46:28

46:28

In this episode, we explore the inspiring story of Tere Sheehan, CEO of Cherry Sports Group, and the creation of Purple Friday, a movement born out of a tragic domestic violence incident in Ballina. As the town was already struggling to recover from devastating floods, Tere's leadership and his team turned this dark moment into a powerful symbol of unity and resilience. Partnering with the Rotary Club of Ballina on Richmond, Purple Friday mobilised the community, with 91 local businesses, schools, and organisations donning purple shirts every Friday to boldly stand against domestic violence. This grassroots campaign, supported by a $30,000 investment from Cherry Sports Group, has sparked vital conversations, offered lifelines to those in need, and earned national recognition, including an invitation to Parliament House. Tune in to hear how a small town turned its darkest hour into a beacon of hope and how Tere Sheehan and Cherry Sports Group are committed to ensuring the message of Purple Friday continues to resonate far and wide. To Learn More: https://cherrystreet.com.au/…

The Michelle Pascoe Hospitality Podcast

1
Southern Charm in Australia: The Red Gum BBQ Story 59:06

36 weeks ago59:06

59:06

In this episode, we delve into the heart of Red Gum BBQ, Australia's first B-Corporation certified restaurant, to uncover how Melissa Goffin and her team blend Southern charm with a commitment to sustainability, ethical business practices, and women's advocacy. Join us as we explore the journey of Red Gum BBQ from its humble beginnings to becoming a trailblazer in the hospitality industry. Melissa Goffin, co-owner of Red Gum BBQ, has successfully navigated the complexities of sustainability, people and culture, and diversification in the competitive world of hospitality. Under her leadership, Red Gum BBQ has not only fostered a culture of innovation and community engagement but has also prioritised responsible sourcing and ethical practices. Melissa shares the story of Red Gum BBQ, born from traditional family recipes and a passion for bringing people together over low and slow BBQ. From Martin's journey to becoming a Pitmaster to the couple's shared dream of creating an authentic southern-style barbecue restaurant in Australia, this episode is packed with inspiring anecdotes and valuable insights. Join us for an engaging conversation that not only highlights the challenges and triumphs of running a hospitality business but also provides a roadmap for aspiring entrepreneurs looking to make a positive impact in their communities. Whether you're a seasoned professional or just starting in the industry, this episode offers a wealth of knowledge and inspiration. Tune in to discover how one restaurant is setting new standards for sustainability, people and culture, and diversification in the hospitality industry. Learn More: https://redgumbbq.com.au/…

The Michelle Pascoe Hospitality Podcast

1
Redefining Real Food: Phil Dawson's Vision at Ruby Lane Wholefood 1:22:02

37 weeks ago1:22:02