Customer Loyalty in a Competitive Industry With Joe Fontana
Manage episode 386093369 series 2930439
Meet Joe Fontana, the charismatic owner of a successful chicken sandwich restaurant, Fry the Coop. With an unwavering commitment to enhancing the guest experience, Joe reveals how he's carved out a successful niche within the bustling chicken industry. We tackle the tough topic of survival in a cut-throat market and the ever-changing restaurant industry trends.
On this episode, you'll learn from Joe about:
- Timeless menu items
- Nurturing strong community connections
- Tackling customer complaints head on
- More!
Thanks, Joe!
अध्यायों
1. Customer Loyalty in a Competitive Industry With Joe Fontana (00:00:00)
2. Building a Five-Star Guest Experience (00:00:01)
3. Importance of Personalized Customer Service (00:04:54)
4. The Importance of Addressing Customer Complaints (00:11:31)
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