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S2.E8. How to validate what you hear to build trust
Manage episode 351249814 series 3356722
Dr. Nicola De Paul द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Dr. Nicola De Paul या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Validate Distress & Desires.
Listening is easy, right? You know it's more complicated. Especially when you listen to the perspectives of many people who see things differently.
Taking the time to validate the emotions beneath what you hear will help you to build trust. It also helps establish safety within your team and organizational community.
You don't have to agree with the feedback you hear to offer your kind attention and validation of your people’s emotional experience.
Listen to find out:
- Why effective listening involves acknowledging the painful and the positive
- How validating people's distress and desires will boost your organization's creativity
- Why you'll benefit from taking the time to listen, even when you disagree with the feedback you hear
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