A Hearty Welcome to the Return and Rise of Customer Capitalism

Working on Purpose

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3M ago 50:57

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A far cry from the entrepreneurial capitalism that powered industry starting in the 1880s giving rise to illumination, communication, mechanization, transportation, capitalism has become “aberrant” with government entanglement, fixation on financialization, and command and control management. Enter "customer capitalism" - competing on customer satisfaction, embracing networks and innovation, and seeing profit as the outcome of a satisfied customer interacting with a satisfied workforce.
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