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Reimagining Customer Support with AI: Insights from Five9's CTO
Manage episode 447480924 series 3499431
Evan Kirstel द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Evan Kirstel या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
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What if your next customer service call could be a source of joy rather than frustration? Join us for an enlightening conversation with Jonathan Rosenberg, the trailblazing CTO and head of AI at Five9, on a journey from pioneering SIP to spearheading innovation at Cisco, Skype, and now Five9. We delve into the transformative power of generative AI in reshaping the contact center industry, turning traditionally challenging customer interactions into seamless and personalized engagements. Learn how Five9 is harnessing the prowess of AI to create customer experiences that resonate with satisfaction.
Jonathan opens up about the critical role of contextual data in AI-driven solutions, offering a glimpse into how rich, relevant data inputs can enhance AI functionality and improve decision-making. Through a fascinating exploration of context within AI tools, he illustrates how Five9 empowers human agents, bridging the divide between aspiration and reality. Discover what sets Five9 apart as a leader in AI technology and gain insights into the future of customer experiences that are not only efficient but also truly enjoyable. Listen in and get a front-row seat to the exciting developments shaping the future of the contact center industry.
More at https://linktr.ee/EvanKirstel
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