[133] How Monitoring Your MSP Metrics Leads to Profit and Growth

TubbTalk: The Podcast for Managed Service Providers

In this episode, Richard speaks to Peter Kujawa, Vice President of Service Leadership and TSP evangelist. Service Leadership helps IT solution providers to build shareholder value and reach top quartile, best-in-class profitability.

They do this through objective benchmarking, advanced peer groups, self-paced performance improvement tools, executive training, and individual management consulting for MSPs worldwide.

Richard asks Peter to explain how he got into the MSP world and his experiences of mergers and acquisitions. Peter talks through how Service Leadership helps MSPs and the definition of a TSP.

Peter describes the benchmarking reports they do, and why they’ve decided to conduct these annually. He tells Richard what MSPs should know about compensation and remuneration and the types of MSPs who are a good fit for Service Leadership.

They discuss security and normalisation, IT Nation Evolve and the benefits of peer groups, plus performance improvement assistance for MSPs and the two benchmarks MSPs should monitor.

Mentioned in This Episode

• Service Leadership
• ConnectWise
• Sliq
• IT Nation Evolve
• Annual IT Solution Provider Remuneration Report
• SL Insights
• CompTIA
• The Tech Tribe
• BrightGauge

Mentioned in this episode:

Get MSP Insights every Tuesday

Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.