[136] How to Solve Hardware Headaches for MSPs and Their Clients

TubbTalk: The Podcast for Managed Service Providers

In this episode, Richard Tubb speaks to Dave Tilly, CEO of DaaS Portal. Dave is revolutionising the way DaaS (device as a service) is delivered in the MSP space.

He and Richard talk about what DaaS actually is, where the idea for the business came from and how DaaS Portal helps MSPs to manage hardware, as well as the experience for MSPs of using the tool.

Dave explains to Richard about their relationship with Pax8 and how they’ve been supported. He also explains how DaaS Portal integrates with your existing MSP stack.

Richard and Dave were also briefly joined by Scott Riley of Cloud Nexus to talk about his experiences with DaaS Portal and how it’s changed his company’s hardware process. Scott also explained the myth of margins on devices.

They then looked at client self-service on DaaS Portal, how they help MSPs to explain DaaS to clients and why they use experience level agreements not service level agreements. Dave also explained why if a client defaults on their DaaS agreement it’s not a big deal.

Mentioned in This Episode

• Pax8
• Microsoft InTune
• Cloud Nexus
• Simon Sinek – Start With Why
• Ecologi