Scaling? Here’s How to Get Ahead of a Declining Customer Experience

TheySaid: Real Strategies for Customer Success

The customer experience tends to decline as a company grows—but what can Customer Success teams do about it? In this episode, Natalie Fedie, VP of Customer Value at HighRadius, answers this question: she says too many teams look at customer health data too late. Natalie suggests analyzing customer health predictively with three specific steps.