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Looking at Your Hospital Through Your Clients' Eyes
Manage episode 287671469 series 2854256
Mark McGaunn, CPA/PFS, CFP® and Jenni George, CVPM, Mark McGaunn, Jenni George, and CVPM द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Mark McGaunn, CPA/PFS, CFP® and Jenni George, CVPM, Mark McGaunn, Jenni George, and CVPM या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
You know your hospital like the back of your hand... but do you, really? When was the last time you really looked at (or listened to, felt, smelled, and yes, tasted) your clinic? What is the first thing clients see when they arrive at your clinic? Are there sounds or smells that raise concerns? Are you creating a comfortable experience for both your human and animal visitors? Jenni takes a deep dive into what your clients should (and should not!) experience when they visit. Find out how everything from paint colors to pet treats can enhance your patient experience, and keep them coming back on a regular basis. Your five senses tell you everything you need to know about patient experience at your hospital - and so will this episode!
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