It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Voicescape द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Voicescape या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
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Shifting from tenant enforcement to tenant support | Episode #018
MP3•एपिसोड होम
Manage episode 306787816 series 2922945
Voicescape द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Voicescape या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
For many Landlords, the pandemic has shifted the way in which they engage with their residents. With the courts closed and job loss at an all time high... The "enforcement" approach became quickly redundant, post March 2020. Residents were struggling more than they EVER had before. And Landlords like Bournville Village Trust realised the "collecting with care" approach was exactly what residents required. A *care approach* that focused on: ✅ Supporting residents to help pay the rent. NOT... ❌ Enforcing them to pay the rent. --- In this episode of 'The Social Housing Podcast' Stephen Lawrence sat down with Gareth Sinnett to discuss how BVT have implemented this "collecting with care" approach. During the conversation, Stephen & Gareth discussed: ✅ The Homeless Prevention Fund and how this helped reduce BVT's higher level debt cases. ✅ Pre-tenancy support and the importance of getting tenants setup on the right foot from day one. ✅ Why BVT have created the "energy advisor" role for tenants.
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27 एपिसोडस
MP3•एपिसोड होम
Manage episode 306787816 series 2922945
Voicescape द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Voicescape या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
For many Landlords, the pandemic has shifted the way in which they engage with their residents. With the courts closed and job loss at an all time high... The "enforcement" approach became quickly redundant, post March 2020. Residents were struggling more than they EVER had before. And Landlords like Bournville Village Trust realised the "collecting with care" approach was exactly what residents required. A *care approach* that focused on: ✅ Supporting residents to help pay the rent. NOT... ❌ Enforcing them to pay the rent. --- In this episode of 'The Social Housing Podcast' Stephen Lawrence sat down with Gareth Sinnett to discuss how BVT have implemented this "collecting with care" approach. During the conversation, Stephen & Gareth discussed: ✅ The Homeless Prevention Fund and how this helped reduce BVT's higher level debt cases. ✅ Pre-tenancy support and the importance of getting tenants setup on the right foot from day one. ✅ Why BVT have created the "energy advisor" role for tenants.
…
continue reading
27 एपिसोडस
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