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DrumCV Founder Carlos Kemeny on how to Analyze and Act on customer feedback based on AI insights
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EarlyNode and Nikolas Chapoupis द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री EarlyNode and Nikolas Chapoupis या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In this episode of The Venture-Scale SaaS Operator, Carlos Kemeny, founder of DrumCV, talks about how they enable support leaders to identify, prioritize, and solve customers’ pains. He dives into the journey of reducing tickets by 30% and improving customer churn by providing product teams with better, descriptive data.
Tune in to learn more about:
~ How DrumCV effectively connects product and support teams, addressing the challenge of customer issue understanding.
~ Carlos's insights into the challenges of the B2B environment and the strategic decision-making process.
~ The current focus on refining DrumCV, exploring new markets, and potential applications in e-commerce.
Timestamps:
- (00:00) - Intro
- (00:29) - DrumCV's Solution for Product and Support Teams
- (01:05) - Carlos's Background and the Inception of DrumCV
- (03:30) - DrumCV's Current Beta Stage and Challenges
- (04:58) - Pivoting and Shifting Focus
- (08:02) - Navigating the Company's Future
- (10:50) - Emotional Challenges as a Founder
- (12:58) - Carlos's Future Focus and Product Market Fit
- (16:07) - Current Strategic Approach and Tech Acquisitions
- (19:29) - Planning for the Future in the Current Situation
- (23:06) - Outro
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Follow Carlos Kemeny
On LinkedIn: https://www.linkedin.com/in/kemenyc/
Mentioned In The Episode
DrumCV - AI-Powered Support Dispositions
ReactSquad.io - React.js Agency for Startups
Nikolas Chapoupis
On Twitter: https://twitter.com/nikolas_chap
On LinkedIn: https://de.linkedin.com/in/nikolas-chapoupis
EarlyNode
On LinkedIn: https://www.linkedin.com/company/earlynode
On Twitter: https://twitter.com/EarlyNode
On Instagram: https://www.instagram.com/earlynode_crew/
On Facebook: https://web.facebook.com/earlynode
On YouTube: https://www.youtube.com/@earlynode
On TikTok: https://www.tiktok.com/@earlynode
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