Walking the Walk [EP:151]

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Building 'Hello': Core Values, Client Experience, and Staff Culture
In this episode, Jen and Todd discuss the unique aspects of their salon, 'Hello Hair Co.', and what sets it apart.
They touch on their initial planning stages, emphasizing the importance of creating a fun and engaging workspace, and detail their core values—integrity, customer service, and staff support.
They illustrate how these values manifest in their daily operations, from client interactions to staff relations, through personal anecdotes.
Jen and Todd also highlight the importance of treating clients and staff well, which fosters a collaborative and inclusive environment.
They conclude with advice for both business owners and prospective employees on aligning with core values and ensuring a good fit.
00:00 Introduction and Weekend Recap
01:05 The Vision Behind Hello
03:26 Creating a Unique Salon Experience
05:52 Client-Centric Approach
09:08 Social Media and Industry Challenges
15:02 Building Hello from Scratch
16:32 A Day at the Spa
16:42 Helping Ashley Feel Amazing
17:50 Core Values at Hello Hair Co.
18:52 The Importance of Integrity
20:17 Challenges in the Salon Industry
20:57 Finding the Right Fit
27:12 Shadowing Opportunities at Hello Hair Co.
29:59 Hiring the Right People
31:43 Conclusion and Final Thoughts

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