It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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The Growth Hub Podcast and Advance B2B द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री The Growth Hub Podcast and Advance B2B या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
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Harini Gokul - Head of Customer Success @AWS - Use Credibility, Talent and Customers to Build Growth
MP3•एपिसोड होम
Manage episode 338932490 series 1549774
The Growth Hub Podcast and Advance B2B द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री The Growth Hub Podcast and Advance B2B या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
"Does your workforce represent your customers? Does your board represent your customers? Does your leadership represent your customers?" — Harini Gokul In the latest episode of the Growth Hub Podcast, we had the privilege to chat with Harini Gokul, Head of Customer Success at Amazon Web Services. With over 20 years of global business experience in companies like IBM, Microsoft and AWS, Harini is laser-focused on customer success. Now, Harini is also exploring key topics such as diversity and inclusion and how to build the foundations for sustainable growth (and she suggests a couple of great reads on those topics during the episode). To make a long story short, the key to growth is a mix of honesty, transparency and a customer-centric approach. Here’s what we covered during this great episode: >> How to acquire the right talent. >> The importance of diversity and inclusion. >> How to build and maintain brand credibility. >> How to increase collaboration with customers to grow. Happy listening! ❤️ — Claim your free SaaS marketing assessment from Advance B2B >> www.advanceb2b.com/tgh — Visit Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Reeta on Twitter >> twitter.com/rhtoivanen — Visit AWS >> https://aws.amazon.com/ — Book recommendation: Speed & Scale: A Global Action Plan for Solving Our Climate Crisis Now, by John E. Doerr >> https://www.goodreads.com/en/book/show/58796563-speed-scale
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109 एपिसोडस
Harini Gokul - Head of Customer Success @AWS - Use Credibility, Talent and Customers to Build Growth
MP3•एपिसोड होम
Manage episode 338932490 series 1549774
The Growth Hub Podcast and Advance B2B द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री The Growth Hub Podcast and Advance B2B या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
"Does your workforce represent your customers? Does your board represent your customers? Does your leadership represent your customers?" — Harini Gokul In the latest episode of the Growth Hub Podcast, we had the privilege to chat with Harini Gokul, Head of Customer Success at Amazon Web Services. With over 20 years of global business experience in companies like IBM, Microsoft and AWS, Harini is laser-focused on customer success. Now, Harini is also exploring key topics such as diversity and inclusion and how to build the foundations for sustainable growth (and she suggests a couple of great reads on those topics during the episode). To make a long story short, the key to growth is a mix of honesty, transparency and a customer-centric approach. Here’s what we covered during this great episode: >> How to acquire the right talent. >> The importance of diversity and inclusion. >> How to build and maintain brand credibility. >> How to increase collaboration with customers to grow. Happy listening! ❤️ — Claim your free SaaS marketing assessment from Advance B2B >> www.advanceb2b.com/tgh — Visit Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Reeta on Twitter >> twitter.com/rhtoivanen — Visit AWS >> https://aws.amazon.com/ — Book recommendation: Speed & Scale: A Global Action Plan for Solving Our Climate Crisis Now, by John E. Doerr >> https://www.goodreads.com/en/book/show/58796563-speed-scale
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109 एपिसोडस
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