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Homo economicus | Ed Powers | Ep. 86
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Lifetime Value Media द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Lifetime Value Media या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
BS in CS alert: Ed Powers wants to clarify how value works in a SaaS business.
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⏱️ Timestamps:
00:00:00 - The science
00:01:37 - The customer success statement that triggered Ed
00:03:02 - “Customers churn because of value” debate begins
00:05:10 - Value and cost as intertwined factors
00:06:30 - Value is relative, not absolute
00:07:28 - How we evaluate vendors and decisions
00:08:38 - The six factors that drive perceived value
00:09:25 - What CSMs should understand about cost and value
00:10:09 - Real-world example of cost affecting customer loyalty
00:11:53 - Philosophy behind value and customer experience
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Ed Powers:
Ed's LinkedIn: https://www.linkedin.com/in/ed-powers-ab5315/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
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