269. Creating Unique, Authentic, and Local Experiences w/ Rina Johnson

The Customer Experience Podcast

As a leader, it starts with you. It starts with how you show up, in knowing what you want to be and how you want to be perceived. It's setting a tone for your team. How do you ultimately desire to show up, professionally and personally?
Our latest guest, Rina Johnson, is the VP of Marketing of Patelco Credit Union, a financial cooperative with a mission-driven purpose. Rina brings her wealth of experience, having spent years as a marketing leader with renowned brands like 24 Hour Fitness and Visa. Together we explore the transformative power of marketing. Rina shares her professional journey, offering valuable insights into authenticity's impact on customer behavior and brand differentiation. Discover the delicate balance between maintaining brand integrity and fulfilling business goals, as well as the power of feedback, and leadership lessons that lead to positive change within organizations. We also explore the unique world of credit unions, and how community and connection are the key pillars.
Join as we discuss:

• How authenticity in marketing can influence customer behavior
• How a company's mission and purpose can be used as a powerful tool to create a memorable and differentiating brand
• How credit unions differ from banks, and the distinction between a member and a customer
• How organizations can empower local leaders to customize marketing efforts while staying true to the brand's values

More information about Rina Johnson and today’s topics:

• LinkedIn Profile: https://www.linkedin.com/in/rina-rasheed-johnson/
• Company Website: https://www.patelco.org/
• Other Relevant Link: In-N-Out Burger