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Increasing Trust & Profits Through Client Experience with Katrina Scarlett
Manage episode 445262824 series 2804336
In this episode, I am talking with a dear friend and a long-time member of The Big Talk team, Katrina Scarlett.
Katrina is the founder and driving force behind Scarlett & Co., a company that specializes in enhancing the client experience so authors and coaches can improve client retention and satisfaction while creating lasting legacies of raving, loyal fans.
Drawing on her extensive background in luxury hospitality and many years of providing tech & integration support for influential entrepreneurs, Katrina possesses a unique perspective on digital business that places clients at the heart of the equation.
Passionate about infusing online businesses with a human touch, Katrina’s mission centers on elevating the importance of the client’s journey in an increasingly automated and impersonal digital landscape.
In this episode, we’ll explore:
The importance of mentorship for professional growth
How a client-centric focus in your business builds trust and improves retention
Leveraging technology to enhance personalization and communication
Why prioritizing client experience can reduce refunds and increase profitability
More from Katrina Scarlett
Website: https://scarlettandco.ca/
Instagram: https://www.instagram.com/scarlettandcoltd/
Facebook: https://www.facebook.com/scarlettcoltd
LinkedIn: https://www.linkedin.com/in/katrinascarlett/
More from Tricia
Join my Free Transformational Masterclass for Speakers
Explore my content and follow me on YouTube
Follow me on Instagram
Connect with me on Facebook
Connect with me on LinkedIn
Visit my website at TriciaBrouk.com
634 एपिसोडस
Manage episode 445262824 series 2804336
In this episode, I am talking with a dear friend and a long-time member of The Big Talk team, Katrina Scarlett.
Katrina is the founder and driving force behind Scarlett & Co., a company that specializes in enhancing the client experience so authors and coaches can improve client retention and satisfaction while creating lasting legacies of raving, loyal fans.
Drawing on her extensive background in luxury hospitality and many years of providing tech & integration support for influential entrepreneurs, Katrina possesses a unique perspective on digital business that places clients at the heart of the equation.
Passionate about infusing online businesses with a human touch, Katrina’s mission centers on elevating the importance of the client’s journey in an increasingly automated and impersonal digital landscape.
In this episode, we’ll explore:
The importance of mentorship for professional growth
How a client-centric focus in your business builds trust and improves retention
Leveraging technology to enhance personalization and communication
Why prioritizing client experience can reduce refunds and increase profitability
More from Katrina Scarlett
Website: https://scarlettandco.ca/
Instagram: https://www.instagram.com/scarlettandcoltd/
Facebook: https://www.facebook.com/scarlettcoltd
LinkedIn: https://www.linkedin.com/in/katrinascarlett/
More from Tricia
Join my Free Transformational Masterclass for Speakers
Explore my content and follow me on YouTube
Follow me on Instagram
Connect with me on Facebook
Connect with me on LinkedIn
Visit my website at TriciaBrouk.com
634 एपिसोडस
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