Increasing Trust & Profits Through Client Experience with Katrina Scarlett

The Big Talk with Tricia Brouk

Tricia Brouk द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Tricia Brouk या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

15d ago 32:45

MP3•एपिसोड होम

In this episode, I am talking with a dear friend and a long-time member of The Big Talk team, Katrina Scarlett.

Katrina is the founder and driving force behind Scarlett & Co., a company that specializes in enhancing the client experience so authors and coaches can improve client retention and satisfaction while creating lasting legacies of raving, loyal fans.

Drawing on her extensive background in luxury hospitality and many years of providing tech & integration support for influential entrepreneurs, Katrina possesses a unique perspective on digital business that places clients at the heart of the equation.

Passionate about infusing online businesses with a human touch, Katrina’s mission centers on elevating the importance of the client’s journey in an increasingly automated and impersonal digital landscape.

In this episode, we’ll explore:

The importance of mentorship for professional growth
How a client-centric focus in your business builds trust and improves retention
Leveraging technology to enhance personalization and communication
Why prioritizing client experience can reduce refunds and increase profitability