Pragmatism, Not Hype, Will Guide CSPs AI Adoption, with Chad Dunavant of CSG, Podcast

Telecom Reseller / Technology Reseller News

Now that the initial excitement around generative AI has tempered—albeit only somewhat—CSPs are learning that the technology is not one-size-fits-all. So, what is the value of generative AI in telecom? Chad Dunavant, EVP and Chief Strategy and Product Officer at CSG, and veteran of the telecom industry, knows this all too well. He’s witnessed many of the industry’s most pivotal technological turning points first-hand and is now seeing familiar patterns play out as CSPs refine their plans for future adoption. In this episode, Dunavant dives deep into the (longer-than-you-realize) history of AI in corporate operations and how the landscape has changed since ChatGPT went live. Listen in to get a front-row seat to the behind-the-scenes industry AI discussions, gain insights into how AI-enabled customer service has become the lynchpin of customer experience strategies and learn why specialization will be key to deriving value from AI investments in the years to come. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. To learn more, visit csgi.com.