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59. Microsoft on Customer Success Today
Manage episode 375834952 series 3416195
Vanessa Lucero and Services Industry Association द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Vanessa Lucero and Services Industry Association या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Today on TECHtonic, we dive into the role of customer success in a profitable software business model with Mike Flannagan, corporate vice president of global customer success at Microsoft.
Mike and host Thomas Lah discuss what customer success entails today and how organizations can get it right, answering questions such as:
- How has customer success changed over the past few years?
- How can companies leverage data and analytics in terms of helping customers achieve business objectives?
- What is the role of AI in delivering customer success?
- What does the digital experience look like for larger, more complex customers?
- What should somebody newer to customer success or customer success leadership be thinking about?
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