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57. Looking to the Future: Professional Services at Salesforce
Manage episode 373369496 series 3416195
Vanessa Lucero and Services Industry Association द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Vanessa Lucero and Services Industry Association या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Shally Stanley, SVP of Global Delivery at Salesforce, joins us on TECHtonic to discuss the future of the professional services function within technology providers. In this episode, we cover topics such as:
- How companies are breaking down silos between professional services, customer success, and support
- KPIs and future metrics for success in professional services
- How companies are pricing and packaging professional services offers
- The impact of AI and data on consulting and professional services
- The market’s current demand for customized offers
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