Patrick Johnson on Unlocking the Potential: Enhancing Cyber Workforce and Technology in the Department of Defense

Tech Transforms, sponsored by Dynatrace

Have no fear, your new wingman is here! AI is by your side and ready to help you multiply your abilities. Patrick Johnson, Director of the Workforce Innovation Directorate at the DoD CIO discusses how his team is working to further implement AI ethically and safely in areas such as human capital to expedite finding talent. Patrick also shares his passion for building cyclical pipelines to ensure that talent, and ideas, flow seamlessly between the government and private sector. Join us as we dive further into AI’s benefits and how government and industry can be cyber workforce innovation partners.

Key Topics

• 02:06 Lag in civilian workforce training upscaling needed.
• 03:19 Balancing talent, training and automation for better security.
• 08:22 Leaders understand AI as a force multiplier.
• 12:15 Our motivations are different; utilizing AI for advancement.
• 15:25 AI used for maintenance, scheduling, monitoring issues. Embracing technology.
• 18:35 Questioning impact of technology on workforce integration.
• 21:45 Knowledge, skills, ability, competency. Task-focused performance. Workforce coding. Qualification program ensures necessary skill sets. Tracking mechanism being developed. Vast department with skill spread.
• 25:26 Real-time data for proactive leadership and action.
• 27:05 Retention strategy includes talent competition and permeability.
• 30:36 Improving marketing for civilian DoD jobs.
• 33:49 It works for all sectors, find talent.
• 40:19 Government employees and veterans bring valuable skills.
• 41:27 Promote supply, train, partner for innovation.
• 45:33 Virtual reality: future of government services and museums.

The DoD's Cyber Workforce

Cyber Workforce Improvement Is Crucial

Patrick states that the Department of Defense's (DoD's) total cyber workforce, comprising military, civilian and industry partner contractors, is around 225,000 people. He notes that the DoD has the biggest gap in the civilian cyber workforce, which makes up about 75,000 people. According to Patrick, one of the key problems when bringing new cybersecurity technologies online is failing to adequately train the existing workforce on how to use and get value from those technologies.

Training and Upscaling the Current Cyber Workforce

Rather than pursuing full re-skilling of employees which can set them back, Patrick advocates for upskilling the current DoD cyber workforce. This involves assessing talent and capability gaps. Then providing the workforce with the necessary training to perform new technologies appropriately. Patrick states that partnering workforce members with automated processes like AI can help them become more effective by highlighting key info and threats.

The Importance of Training and Upscaling in the Cyber Workforce: "Well, it's great to put new technology on the table. But if you don't take the time to train the workforce you have in the programs or the systems you're bringing online, you lose that effectiveness and you don't really gain the efficiencies or the objectives that you need to be."— Patrick Johnson

Automation and AI

AI Is Seen as a Partnership With the Human Cyber Workforce

Patrick views AI as a partnership with the human workforce rather than a threat. He emphasizes that AI should be seen as a "wingman or wingperson" that boosts productivity and acts as a force multiplier. Patrick explains that AI excels at rote, tedious tasks allowing the human workforce to focus more on creativity.

AI Helps With Rote and Tedious Tasks

According to Patrick, AI is adept at attention-to-detail tasks that would be tedious for a human to manually perform. He provides the example of a cybersecurity analyst or defender whose productivity can be enhanced by AI highlighting anomalies in data that they should pay attention to. This allows them to catch more threats and intrusions coming through their systems.

The Rise of AI and the Fear of Job Loss: "AI can expedite that and do it really fast. It's about how do you fit in and use the technology that is there. So for individuals that are bent on just being one thing or doing a particular way, it's gonna be a struggle."— Patrick Johnson

AI as a Productivity Multiplier

Patrick argues that all organizations are understaffed and says AI is like "adding a person and a half" to your existing workforce. In his view, this boosts productivity significantly if the technology is utilized correctly. He believes AI's capabilities in assisting with repetitive tasks allow human workers to focus more on creative problem-solving.

AI as a Cyber Workforce Multiplier

AI Applied in Various Industries With New Jobs and Opportunities

Patrick explains that AI excels at automating repetitive, detail-oriented tasks, freeing up humans to focus on more creative responsibilities. As AI develops, Patrick believes new industries and opportunities will emerge. He references how industrial automation led to new maintenance jobs. Similarly, current AI advances likely indicate the rise of new industries needing workers to oversee AI systems.

Harnessing Talent in the Digital Age: "It'll work. If it works for cyber, why wouldn't it work for aviation, or why wouldn't it work for logistics? It's gonna work for just about any approach you wanna take."— Patrick Johnson

Current AI Advancements Focused On Non-creative Tasks

Willie agrees that true general AI with human-level creativity remains a distant prospect. He characterizes current AI as skilled at rote, non-creative work. While AI can simulate creativity by aggregating data, Willie argues it cannot independently demonstrate innovation as humans do. He believes consciousness and creativity constitute scientific frontiers we are far from unlocking in silicon.

Ethical Use of AI in Western Societies

Ethical Considerations in Western Societies

Patrick discusses how there is an ethical piece when it comes to AI and its use in Western societies. He notes that the DoD's Chief Digital and Artificial Intelligence Office, and their principal staff assistant, are really looking hard at the ethical use of AI. Patrick contrasts this to some of the department's peer competitors, without naming specific countries, who are not as worried about using AI ethically. He explains that in Western societies that have operated in a prosperous, peaceful way for almost 90 years, there is more concern about ethics with emerging technology like AI.

U.S. is Known for Creativity and Innovation

Patrick talks about how one of the strengths of the U.S. as a nation is the focus on creativity, innovation and free thinking. He says these characteristics allow new technologies to fully prosper and reach their potential. Unlike in some other systems where there may be more ulterior motives from the state or ruling party that limit capabilities. Patrick notes that some other countries utilize AI for better understanding their citizens, monitoring people and tracking behaviors without as much ethical concern.

AI in the Defense Department

DoD Exploring AI in Maintenance Schedules and Issue Tracking

Patrick notes that the Defense Department is currently using AI in enclosed systems to improve maintenance schedules and track issues. He explains that this allows them to leverage AI to expedite when certain maintenance actions need to be taken and monitor problems. While the department is still in the early stages of incorporating AI, Patrick emphasizes they are embracing it for these types of automatable tasks rather than avoiding it due to security concerns.

Embracing AI While Avoiding Security Risks

When discussing AI, Patrick acknowledges there are legitimate security worries given the sensitive nature of the Defense Department's systems and environment. However, he states these concerns should not deter the department from bringing AI capabilities to the forefront. Patrick argues the department needs to find ways to ethically and safely integrate AI so it does not pose risks. He mentions this is an area of focus for the Chief Digital and Artificial Intelligence Office.

The Role of AI in Cybersecurity: "It really is about looking at your talent and your gaps and then giving them the training they need to execute the new technology, appropriately."— Patrick Johnson

AI Used to Automate Human Capital Tasks

In terms of human capital functions, Patrick highlights how the department is already employing AI to streamline and automate certain talent management processes. For example, he explains they are using AI-enabled systems to expedite applicant-job matching and make hiring more efficient. Additionally, Patrick notes AI is helping align training offerings and certifications to the workforce skill gaps the department needs to fill. He emphasizes these applications demonstrate the promise of AI in automating tedious tasks that would normally take humans much longer to accomplish manually.

Measuring Impact and Maintaining Cyber Workforce Technology Balance

Using AI to Measure Program Impact

Patrick explains that they are using AI to track metrics like attrition rates, vacancy rates, losses and gains. This allows them to do predictive analysis to project future vacancy rates and take proactive action when needed. For example, Patrick can put up real-time data for leadership showing that if no action is taken, vacancy rates could rise from 17% to 37% in two years. This prompts leadership to address gaps proactively before problems become severe. Patrick envisions AI having an even greater impact by identifying talent gaps across the department and giving the services enough lead time to ramp up training programs accordingly.

Balancing Cyber Workforce and Technology

To balance workforce and technology, Patrick emphasizes the need to train the current workforce on new systems and technologies rather than expecting them to instantly adapt. He uses the example of implementing Zero Trust security, noting that deploying the technology alone is not enough if the workforce is not properly trained to leverage and maximize it. Patrick believes AI should be viewed as a "wingman" to augment human capabilities rather than replace jobs. Proper AI integration requires change management and culture change around utilizing automation.

Tracking Skills With 8140 Qualification Program

The 8140 qualification program tracks skillsets needed to perform critical cyber work roles across the department. By coding the entire military and civilian cyber workforce with work roles rather than just competencies, they gain visibility into the location of talent gaps. Work roles also allow them to incentivize critical positions rapidly. As they collect more workforce data, this program will enable sophisticated predictive analytics to get ahead of future talent and skill deficits.

About Our Guest

Mr. Patrick Johnson serves as the Director of the Cyber Workforce Management Directorate in the Office of the Deputy CIO for Resources and Analysis, Department of Defense (DoD) CIO.

In his role as Director, Mr. Johnson leads a dynamic team responsible for the Directorate’s expansive workforce management portfolio and program development supporting the broader talent management lifecycle for the Department’s cyberspace workforce. Directorate initiatives include the DoD Cyber Workforce Framework (DCWF) expansion, training and education program development (Cyber Scholarship, Cyber Exchange, etc.), Cyber Workforce Management Board (CWMB) facilitation, Cyber Excepted Service (CES) Personnel System, and the 8140 policy series implementation which establish enterprise baseline standards and requirements according to DCWF work role(s). At the OSD level, the Cyber Workforce Directorate's role is to leverage authorities and provide Department stakeholders with policies, programs, and tools to effectively recruit and retain a highly skilled cyberspace workforce.

Mr. Johnson previously served as the Chief, DoD Cyber Excepted Service where his leadership played a pivotal role in the development and implementation of the Cyber Excepted Service Personnel System, and ultimately mission expansion into today’s Cyber Workforce Directorate.

Mr. Johnson entered federal service in 2011, following more than 24 years of service in the U.S. Army. Prior to becoming the Director of the DoD CIO Cyber Workforce, Mr. Johnson served in a variety of positions in the Department, rising to his position today from his first role as Intelligence Combat Developer, with the U.S. Army Intelligence and Security Command (INSCOM). In his expansive civil service career Mr. Johnson has also served as Deputy Director, Military Personnel DLA; Cyber Integrator, OSD Personnel and Readiness (P&R); Senior Program Manager (Retention), Deputy Chief of Staff Army G-1.

Mr. Johnson spent his early career in the U.S. Army, serving as a Military Policeman, Protective Service Agent, Military Police Investigator, and Career Counselor culminating in his role as Special Liaison with U.S. Army Intelligence Support Activity within the Joint Special Operations Command (JSOC).

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