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064: Customer Service vs. Customer Experience: Stop Losing Money in Your Business
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Jeff Luther | Home Service Coach द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Jeff Luther | Home Service Coach या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
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Welcome back to the Service Business Blueprint Podcast with Jeff Luther! 🚀 In today's episode, we're diving deep into a critical topic every service business owner needs to understand: the difference between customer service and customer experience.
Jeff shares real-life examples, expert insights, and actionable strategies to help you elevate your customer experience and stop losing money in your business. Learn how to transform your customer interactions from reactive to proactive and build a brand that people love. If you’re ready to revolutionize your service business, this episode is a must-watch!
What You'll Learn:
The key differences between customer service and customer experience
How poor customer service can cost your business money
Real-life examples from top brands like Starbucks, Amazon, and Zappos
Practical tips to map out your customer journey and improve every touchpoint
How to create a seamless, memorable customer experience that drives success
👉 Subscribe to the Service Business Blueprint for more tools, tips, and strategies to grow your service-based business! Don’t forget to like, comment, and share!
Connect with Jeff Luther:
Instagram: @servicebusinessblueprint
Website: https://www.home-probe.com
Chapters:
0:00 - Introduction to Customer Service vs. Customer Experience
1:20 - Defining Customer Service
2:35 - Why Customer Service is Reactive and Costly
3:51 - Customer Experience: The Proactive Approach
4:17 - Creating Seamless Customer Interactions
5:35 - Examples of Great Customer Experience: Moe’s vs. Starbucks
7:10 - How Amazon and Zappos Set the Standard
8:21 - Practical Tips to Improve Your Customer Experience
9:54 - Mapping Out Your Customer Journey
11:12 - Personalizing Interactions for Success
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