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What makes your customer's customer happy? | Kimberly Ayala | TDSU Ep. 36
Manage episode 424384212 series 3578812
Lifetime Value द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Lifetime Value या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
What is a true measure of your customer's happiness? Probably whatever makes THEIR customer happiest.
Kimberly Ayala urges the guys, and YOU, to dig just a little bit deeper and find out just what makes your customers' customers tick.
⏱️ Timestamps:
00:00:00 - What makes your customer's customer happy?
00:00:31 - Rob's across the pond
00:01:05 - Focus on scaling and efficiency
00:02:21 - Defining strategic value
00:03:18 - Reframe your strategic thinking
00:03:36 - Do we similarly hate the term "consultative"?
00:04:14 - Internal alignment
00:06:32 - Ultimately understanding customer goals
00:09:06 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Kimberly Ayala:
Kimberly's LinkedIn: https://www.linkedin.com/in/kimberlyayala
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