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What we learned this season
Manage episode 407193174 series 3558719
Amas Tenumah and Bob Furniss द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Amas Tenumah and Bob Furniss या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Amas and Bob take a look back a their third season of the Contact Center show.
"I plan to spend the offseason doing nonprofit, keisha Warrior Princess, we aims to educate women on the importance of self exams and of gynological appointments annually."- Bob
I'm increasingly getting feedback from people who are not deep into the contact center, but are contact center adjacent. Whether they be like, people who work in other departments, consumers, what have you. If you're out there again, we want to hear from you. - Amas
"Speech analytics is going to become more important in the contact center. "CCaaS and UcaaS are going to get blended into one." - Bob
- In the next 12 months, are we like to see GPT mainstream in the contact center? I don't think we can move fast enough as an industry to make GPT commonplace. But for it to be part of our mainstream way that we do business, I just don't Think it's been there long enough. - Bob
I will be spending a lot of time on conference calls, but also reading and getting smarter so we can come back and chat with you again. - Amas
"We'll talk about stuff and then invariably we get off on some tangent about this organization and this industry that we work in and we could hit the record button and publish it, right? Exactly. It's part of our DNA." - Bob
"We're in the midst of a sea change in Contact Center." - Amas
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